Hello Moreno Zago,
For a custom service request, you may check this link, https://www.wpdownloadmanager.com/user-dashboard/?udb_page=upgrade
Thank you and regards
If you are using categories for those packages, For categories hierarchy, giving access to a certain category for a particular role you have to set from the edit category option, then you have to make empty for the Allow Access option or have to give a particular role on it like as I image attached or as usual for the select member option too,
because
Package Access = Package Access + All Category Access = All Visitors + Author = All Visitors
and Package Access = Package Access empty + Category Access(Author) = Author
or Package Access = Package Access(Author) + Category Access(Author) = Author
More details can be found in the below link,
Allow Access: Access Control Option
please check and let me know
Thank you and regards
this is the WPDM plugin / s3 module. The system works perfectly for new packages or for newly added files. they are transferred to S3 and links are working. The issue is with pre-existing files that were added to packages before using the S3 plugin.
The manual solution is to go into each package and select the file from S3 and delete the old package. However, there are thousands of files. There must be a better solution to this.
When a file is synced to S3 using https://domain.com/?s3sync=1 that file is sent to S3 and the package shows in the Attached files section that the URL is updated to https://domain.s3.amazon.com/downloads/file.pdf.
So the s3sync=1 is doing what it is supposed to do – upload the pre-existing file to S3, update the download link for the file in the package. However, if the pre-existing file has a space in it then the link is broken due to double encoding.
Hi, how do I adjust this so that it is all the way to the other end and without that white space?
image: https://ibb.co/FYFnQWd
<div class="card mb-4">
<div class="row no-gutters">
<div class="col-md-5">
<a href="[page_url]"><?php wpdm_thumb($ID, [500, 500], true, ['class' ► 'rounded-left']) ?></a>
</div>
<div class="col-md-7">
<div class="card-body p-0">
<div class="list-group list-group-flush">
<div class="list-group-item d-flex justify-content-between align-items-center">
<h3 class="card-title">[page_link]</h3>
</div>
<div class="list-group-item d-flex justify-content-between align-items-center">
File Size <span class="badge">[file_size]</span>
</div>
<div class="list-group-item d-flex justify-content-between align-items-center">
Downloads <span class="badge">[download_count]</span>
</div>
<div class="list-group-item d-flex justify-content-between align-items-center">
Updated On <span class="badge">[update_date]</span>
</div>
</div>
</div>
</div>
</div>
</div>
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Hello,
Please can you point me to where I can edit the following text that is displayed on a package page when a user has to subscribe:
Restricted contents! You must subscribe to plan to get access.
This is generated by the [download_link_extended] shortcode.
Thanks,
Simon
-
This topic was modified 2 years, 10 months ago by
Simon Harvey.
Hello Sandrine Audan,
The template from Downloads > Templates > Link/Page-Templates previewing is working fine from my side. If the preview issue is happening from your side, I think it may have a conflict between your plugins or theme. can you please enable/disable other plugins for checking, you may also switch the theme to another for checking. please let me know then.
Thank you and regards
This reply has been marked as private.
Hello, these packages don’t have the download link because there are no files inside. But my problem is another, on this page (https://dealers.flexlifting.com/sample-page/home/01m2/) the Dealer1 user should see an additional “test” package that does not appear.
Hello Marco,
I have checked that these packages don’t have a download link or button for the related page templates,
https://dealers.flexlifting.com/download/01m2-video-tutorial/
Can you please again check and let me know
Thank you and regards
Hello Larry Pitts,
If you are trying to move your license to a different domain, like development to production, in such cases, you can remove the linked domain to use the key with a new domain. And after removing and saving the license key for the new one, it will automatically be added. For more details, you can check this doc too,
License
please check and let me know
Thank you and regards
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This reply has been marked as private.
Hi All, when I go to the download button, only the URL of the file appears there. PDFs and docs are not displayed – only zip files work.
I moved the website earlier and linked it to a new domain. Everything works fine except for this problem.
Hello –
I’m experiencing and issue with a Gravity Forms submission where the form is filled out and upon submission, I get a download button. When the button is clicked, nothing is downloaded and the page just reloads. I have placed the [wpdm_package_id] tag in a hidden field on the form. Does the Download Manager shortcode “[wpdm_package id='36365']” need to be in its place?
Attached is a link to a video to show the issue. Download Manager Issue
Im using DM Pro with Amazon S3 addon. Im using sync function to upload old files to amazon but now, any file that originally contained a space is being double encoded as %2520 which is breaking the download link.
In admin, under Attached Files, I see the link as file%20name%20etc.pdf but when I click download on the frontend, the url is showing up as file%2520name%2520etc.pdf and i get an xml error screen that shows
NoSuchKey
<key>downloads/wp-content/uploads/download-manager-files/file%20name%20etc.pdf</key>
going forward, i can ensure that there are no spaces in filenames but i have thousands of old files that need to be fixed.
solution?
Hello,
Thanks for contacting WPDM Support forum.
I have just checked all the links and downloads.
Haven’t found any related issues in category thumbnails and the download button. It seems all working properly.
Let me know please if you are still facing any issues. You can also record screen about the issue using tool like this to understand better.
Thanks
Tanvir
Hello Heather,
Thanks for contacting WPDM Support forum.
You have to use template tag to show that. The available template tags can be found here. the template tag should be added to the link template that you will use. The template tag [create_date] returns The Publish Date of a Package
As you are using free version, you can’t add template tag directly. You have to follow the number 3 point from here.
Thanks
Tanvir
Hi
my website is https://www.colorfillo.com
go this page
https://www.colorfillo.com/birds-coloring-page/
sometimes 404 Error page found. i mean page Template section is not working, when i click any download category thumbnails ( Refer Image )
404 image link:
this issue happens because WordPress auto update.
Let me know the solution
Hello Saeid,
Glad to see you again.
Here is the ids of link template that are used.
To select any download file you have to use the post id of that file can be found here in the link.
In the example package you used the Call to Action 3 link template and the post id of the file is 1889
Thanks
thanks, the last question, where can i get the correct shortcode of files? i mean the link template for files, the default shortcode in fles list is not suitble/works for that download tab in product
Hello Livingseed Europe,
Hope you are well. I have checked that you have attached the dropbox file URL. so, when anyone clicks the download button, it opens the dropbox file with its URL. However, if you attach from Select Files option or server file upload option. It will process the download link, will not appear for the file URL. I hope, thus you may also continue with file uploading. please let me know
Thank you and regards
This reply has been marked as private.
Hello,
You can try changing page template and link template of related downloads to check if the issue persists.
If you are in free version of WPDM you can’t edit link template/page template from wordpress dashboard, in free version, those need to be edited directly from template files. Not sure if you did this.
However, just follow my suggestions and let me know if the issue persists. If it is not solved, please provide temporary admin access in a private reply.
Thanks
Hello Jon Christensen,
Hope you are well. For URL for a certain package, you may use the master download URL as I image attached, or you may also use the pre-built link template as I image attached here,
please check and let me know
Thank you and regards
