Thanks for the reply Tavnir. I resolved this issue, but had a couple questions in another post I created right after this one.
I am able to use [latepoint_customer_dashboard] to display appointments in the WPDownloads Manager dashboard, but would like to remove a couple elements (the “Logout” link above Welcome, the My Information tab, and the New Appointment tab). Is it possible to edit [latepoint_customer_dashboard] to only show upcoming appointments, and not have a logout link? See attachment.
Using Zapier, I’d like to set things up so that when a PDF is added to a particular bucket, a wpdm post is created and linked to the PDF file in amazon S3. We already have the Amazon S3 WPDM plugin installed and configured.
Currently I have my zap set up so that when the new file is detected in Amazon S3, Zapier creates a new row in the wordpress mysql wp_posts table with a post type of wpdmpro.
The zap then creates a new row in the wp_postmeta table with the the field meta_key being __wpdm_files and the meta_value being a:1:{i:0;s:65:"https://BUCKETNAME.s3.amazonaws.com/FILENAME.pdf";}.
When I go and visit the created post, the file isn’t actually linked to the wp wpdm post. Can anyone point me in the right direction? Does the masterkey need to be created first?
This reply has been marked as private.
Hello,
If you use the below feature to upload download files, it should start download promptly. But if you upload using the select below features under that, downloads may open directly in browser. Because those feature creates direct link of download.

However, you can provide access here. Before submitting reply, just check mark the “Set as private reply”

Regards
Tanvir
Hello Alex,
if the issue still persists, please share temporary admin access in a private reply as well as realted downloads links to check and fix the issue quickly.
Regards
Tanvir
Hi Now I have made the update and my download area is no longer displayed it was included as follows
[wpdm-archive button_style=”default” link_template=”5cd539b41b186″ items_per_page=”15″ cols=”1″ order_by=”title” order=”asc” cat_view=”compact”]
can you please Help me.
thanks
Hi Now I have made the update and my download area is no longer displayed it was included as follows
[wpdm-archive button_style=”default” link_template=”5cd539b41b186″ items_per_page=”15″ cols=”1″ order_by=”title” order=”asc” cat_view=”compact”]
can you please Help me.
thanks
The shortcode you provided Andrew is for a single category. But what if I want to show all the categories? Here is my current shortcode:
[wpdm_all_packages login=1 thumb=1 items_per_page="20" thumb="1" categories="accounting,admin,appraisals,checklist-and-forms,closing,communications,compliance,condo-desk,disclosure-desk,dpa,floify,human-resources,investorsproducts,licensing,marketing,mortgage-insurance,operations,policy,processing,recruiting,sales,spear,training,underwriting,vip-construction,vip-guide,vipco,wholesale,zenith" jstable=1 order_by="title" order="ASC" cols="title|categories|tags|update_date|download_link" colheads="Title|Categories|Tags|Date|Download"]
I have attached a screenshot of the number of files that show on the website and the number of published files in the backend of WordPress. Unfortunately, the website is locked as an internal tool and I am not able to provide a link to the site since it’s locked down with a single sign on.

Is there a shortcode I can use that pulls all the categories? Am I doing something wrong with the shortcode I have attached?
This reply has been marked as private.
This reply has been marked as private.
This reply has been marked as private.
Hello Alex,
Thanks for contacting WPDM Support forum.
However, you can check the below setting is already disabled

If all are set properly, Sometimes cache can cause this issue. So if you are using any cache plugin, kindly clear cache and disable that for some times.
After following all, if the issue still persists, please share temporary admin access in a private reply as well as realted downloads links.
Regards
Tanvir
Try unmasking download link:

I moved my WP site to Squarespace, but forgot about the download links. I went back to get them working, and the password field no longer works. It works fine without the password. I removed all plugins and changed themes. No luck. Link:https://25f.480.myftpupload.com/download/test/ Password:testpass
Hello,
You can allow .apk and .exe files by following this screenshot: https://prnt.sc/Agi_odGlkDNH
And to resolve the issue please Unmask the download link by following this: https://prnt.sc/9BBxbkVp0HU2
Thanks
Hello Nicole,
For #1, I have adjusted it from the image_hover link template. please check again from the above test URL
For #2, Please check this add-on, https://www.wpdownloadmanager.com/download/wpdm-directory-add-on/, and its shortcodes and demos, I hope it will fulfill your requirements
For #3, For changing the download page appearance, please explore your related page template from Downloads > Templates > Page Templates and edit it as per your requirements.
please check and let me know
Thank you and regards
This reply has been marked as private.
Hello Pirzada,
Thanks for contacting us.
You can display the download page details using WPDM Pro template tags in link templates.
Let us know for further assistance.
Regards
Tanvir
Thank you.
1) How do I change the size of the image? I imported the image hover template and then I clicked on edit and changed the image size but it didn’t change it).
2) How do I add a link to a new page where I can download the image (instead of the download button)? I want a user to click on the image and then go to a new page where they are a few download links.
Hello Nicole,
Hope you are well. For appearance, you can pick any one of the shortcodes from here,
https://www.wpdownloadmanager.com/doc/short-codes/
And for the interactive link template, you can choose it from here as I image attached,

please check and let me know
Thank you and regards
Hello Nicole,
Hope you are well. For appearance like the above demo URL, you can pick any one of the shortcodes from here,
https://www.wpdownloadmanager.com/doc/short-codes/
And for the interactive link template, you can choose it from here as I image attached,

please check nd let me know
Thank you and regards
Hello,
Thanks for contacting us.
You can create direct download button without the download package page by editing link template. You can send me related pages of your website to check the issue further.
Let us know for further assistance.
Regards
Tanvir
Hi,
I´m using https://deployer.org/ to deploy my site to different stages (local/staging/production). I also use https://roots.io/bedrock/ file structure.
Local dev – Everything works great. It works with bedrock file structure, file browser root is “<something>/web/app/uploads/”.
Staging/Production – Attached files not working. File browser root default is “<something>/deploy/releases/2/web/app/uploads” where “uploads” is actually a symlink to “<something>/deploy/shared/web/app/uploads/”. This works for uploads in standard media library. I can upload files in media library first and then go to downloads/package and then “select from media library”. Then the files will be attached, “__wpdm_files” in db will have correct urls, and user can download the attached files. BUT, if I choose the “drop zone” or green “select files” button, the attached files will add up in the attached files meta box, BUT as soon as I press “update”, all attached files (but not the latest uploaded) will disappear from the meta box and will not be saved to db (“__wpdm_files” is almost empty, only one id).
Any ideas what could be wrong here?
Thanks,
/Per
Hello Adi,
If you are trying to remove those Facebook and Twitter text links, please explore this directory,
and remove those texts from download-manager\src\__\views\email-templates\default.html from the 701-704 line.
And making a backup for the related files you may follow this doc,
Template Files
please check and let me know
Thank you and regards
Hi,
You can manually delete already detached files from asset manager ( Admin Menu ► Downloads ► Asset Manager ). In future, if you want to delete unlinked files automatically, please use the following option:
