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I’m having an issue with the embedded links to a download. When I put the link to a download onto a post, it embeds it, however when you try and go to the download or click he download button, nothing happens and it doesn’t go to the Download page.
Below is the Chrome console errors when I click either of the links to go to the download page and I’ve included a post URL as an example:
Post Page with link to download page: https://techygeekshome.info/2024/04/java-8-411/
Download Page: https://techygeekshome.info/wpdm-package/java-8-update-411/
Error Log:
wp-embed.min.js?screx=1&sxcb=280a&ver=6.5.2:2 Uncaught TypeError: Failed to construct ‘URL’: Invalid URL
at l.querySelector.d.addEventListener.d.wp.receiveEmbedMessage.d.wp.receiveEmbedMessage (wp-embed.min.js?screx=1&sxcb=280a&ver=6.5.2:2:659)
l.querySelector.d.addEventListener.d.wp.receiveEmbedMessage.d.wp.receiveEmbedMessage @ wp-embed.min.js?screx=1&sxcb=280a&ver=6.5.2:2
postMessage (async)
b @ embed/?ez_iframe=1:9
(anonymous) @ embed/?ez_iframe=1:9
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Enabling this option will disable any old and new master download link and Master Download Link is used for direct download
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I’m currently using Download Manger Pro 6.5.3. When I add more than 10 short codes to any page to embed the download links the page will then time out and I give a 502 error. When I deactivate the Plugin the page loads without issue. What could be causing this? See URL for affected page.
https://www.alvaradomfg.com/resources/sec-resources/.
Link to download takes user to an error page: Your composer dependencies require a PHP version >8.1
PHP version of site is: 7.4.33
Can you download the plugin to a version that works with 7.4.33? This occurred after an automatic Download Manager update.
This is the page: https://junglesoftware.com/download/gorilla-7xx-installer-for-mac/
I can give LOGIN credentials to do this privately.
Since that post seemed to take, here’s the issue.
Hello,
When using the PDF Viewer Add-On in a template used in Packages by Category (Elementor), the following files get repeated for every button presented. It seems the code could be written to enqueue the scripts and CSS once which would have a significant impact on page performance. Is this something we can do on our own, or would this fix need done on your end?
wp-content/plugins/wpdm-pdf-viewer/pdfjs/web/viewer.css
wp-content/plugins/download-manager/assets/bootstrap/css/bootstrap.min.css
wp-content/plugins/download-manager/assets/css/front.min.css
https://use.fontawesome.com/releases/v6.2.0/css/all.css
wp-content/plugins/wpdm-pdf-viewer/pdfjs/build/pdf.js
wp-content/plugins/wpdm-pdf-viewer/pdfjs/web/viewer.js
wp-includes/js/jquery/jquery.js
wp-includes/js/jquery/jquery.form.js
wp-content/plugins/wpdm-pdf-viewer/pdfjs/web/locale/locale.properties
Have 20 packages in a category and then call those files for all 20 packages is quite taxing.
Perhaps one option would be to enqueue the scripts as opposed to link to them within the HTML attributes in the code?
Look forward to your suggestions.
Apologies if this is a dupe, I’m not seeing it post to the forum.
Kind regards,
-Scott
Hello Humayon,
It seems the problem is that the Download Manager Root ‘File Browser Root:’ is wrong and is unable to use Bitnami’s Symbolic link to access wp-content.
Download manager is setting this to be: /opt/bitnami/wordpress/ when it should be /bitnami/wordpress/wp-content.
Please advise as to how we can change this URL so that we can get this working.
For context, the files are uploading to the directory but will not link together when you publish the download and becomes blank ever though the file exists.
Thanks.
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Hello Fredrik Ålund,
Hope you are well. Thanks for writing to us. For your issue if you are using email lock for packages, please adjust properly the email template from Downloads > Templates > Email Templates > Email Lock Notification ( To: Customer )
, thus it will not go to spam folder. And for your invalid download link issue, please adjust settings from Download > Settings > General > Private Download Link Expiration Period
as I image attached,

please check and let me know, if you have any queries.
Thank you and regards
Since a couple of days the download link sent to customer that want to download our software doesn’t work in most cases. Most of the times it takes more than 10 minutes to receive the email and when it arrives the download link is invalid.
Hi there,
currently I am updating our website locally. We need to increase PHP from 7.4.33 to 8.3.
After updating Downloadmanager from 5.4.1 to 6.5.3 and WPDM Archive Page from 3.0.1 to 4.5.0 the website just shows the inserted shortcodes e.g.
[wpdm-archive category=”140″ cat_view=”extended” button_style=”primary” link_template=”hk_audio” order_by=”post_title” order=”asc” items_per_page=”10″]
[wpdm-archive cat_view=”extended” button_style=”default” link_template=”link-template-hkaudio.php” order_by=”post_title” order=”asc” items_per_page=”10″]
This happens on every page.
In another current thread I read about a similar issue but no solution yet.
Today I will setup a testsystem to be able to provide you access if needed.
The website is running under WordPress 6.4.3 and PHP 7.4.33
Do you have any idea?
Thank you in advance.
Kind regards
I have checked your some of packages package settings. The Allow Access
for default value seems working as expected for those packages. However, For categories hierarchy, giving access to a certain category for a particular role you have to set from the edit category option, then you have to make empty for the Allow Access
option or have to give a particular role on it like as I image attached or as usual for the select member option too,

because
Package Access = Package Access + All Category Access = All Visitors + Author = All Visitors
and Package Access = Package Access empty + Category Access(Author) = Author
or Package Access = Package Access(Author) + Category Access(Author) = Author
More details can be found in the below link,
Allow Access: Access Control Option
I hope you understand now.
please check and let me know if you have any queries.
Thank you and regards
I have adjusted the shortcode code. Please check now, https://freemasonscc.org/media-releases/. I have adjusted the wp-content\plugins\download-manager\src\Package\views\all-packages-shortcode.php
file in the 346
number line for case 'page_link'
. And also backup the file in your active child theme in download-manager
folder. please check and let me know, if you have any queries.
Thank you and regards
That’s correct – we’d like to be able to use the wpdm_all_packages shortcode so that when you click on the title of the download it links to the file directly instead of to the download page.
In other words, the same function that exists for the download button, but on the title of the download instead.
Thanks!
Hello Simon Pierce,
Hope you are well. Thanks for writing to us. Can you please elaborate more on your requirements, do you want for wpdm_all_packages
shortcode title
field will be adjusted for download link when it will click. please check and let me know.
Thank you and regards
Hi,
I’d like to add a link to the titles in the wpdm_all_packages output table that points to the file directly (instead of the default behaviour which links the title to the download page).
I have a minimal level of PHP understanding so I’m happy to make changes to the file myself if it’s easier.
Thanks!
Yes, that works. Thanks! There are also other files associated with each Download package like Featured Image, etc. and other media files that are in WordPress Media Library. How do I get them over and linked to their respective packages? There are over 17,000 download packages so editing each individual package is not an option.
Thanks…
Hi,
We need to change both the profile and billing information for the renewal of our Download Manager PRO subscription. We have made some of these changes through the profile edit form, but we also need to change the payment method, currently via 2Checkout on a Paypal account, as this account has been discontinued following a merger of the previous company. We therefore need to change the Paypal account on which to charge the subscription amount.
Can you tell us the procedure to make this change? Can you directly make this change for us? Obviously, we will provide all the data of the new Paypal account as soon as possible.
Moreover, is it possible to also change the username? For us, it is important that no data related to the previous company appears anymore. If this is not possible, another solution might be to create a new account and thus have a new license code to link to the WordPress plugin?
Thank you for your support!
Order ID: WPDM6076F027ABB1F
Manually uploaded WPDM attached files are generally stored in the wp-content/uploads/download-manager-files
directory. However, cloud storage attached files attach as for download link not upload to the wp-content/uploads/download-manager-files
directory. I hope you have understood now. please let me know if you have any queries.
Thank you and regards
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Hello carin otten,
I have already replied to the answer with your other ticket. All files through the Google Drive add-on attached will be attached with a link, they will remain in Google Drive, and the package will be downloaded from your site. I hope you understand now. please check and let me know if you have any queries.
Thank you and regards
Glad to hear that, it is working. All files through the Google Drive add-on attached will be attached with a link, they will remain in Google Drive, and the package downloaded from your site. I hope you understand now. please check and let me know if you have any queries.
Thank you and regards