Deactivate and delete the old version before installing the latest one. You won’t lose any data.
I checked your license key. It isn’t linked to any domain. SO, it should work fine with the latest version. Please reactivate the login link if you want me to check the issue there.
Shahriar, would you please help troubleshoot this issue at your earliest convenience? I have installed the latest versions of both DM and Premium Package to marketyourcraft.com; successfully conduct a transaction; taken to the orders page where I either get an “order cannot be found” error or essentially a page refresh upon email and order ID entry. Any thoughts are appreciated. Is there a setting I have wrong, or something else at play that would redirect a successful transaction back to the same page without the download links? Much appreciated.
Download link email is sent separately and sent by your site, not MailChimp. To simplify you can just disable the double opt-in. The email will be added to the list and users will get the download link email after submitting address.
Which link template are you using now? Please check the package settings and find the selected link template. Then clone this link template from Downloads Templates page. In this new cloned link template, you have to replace [download_link] with [download_link_extended] to use an embedded form instead of popup.
You can also override the link template selected in package settings by defining the template in your package shortcode. Check the example below,
Hello. We uploaded our digital products through add a link to the archive. And some time ago we changed/update the links and insert the new. And now when customer pay for the product as guest he have the error dialog window that “download link is expired”. This error appear if item bought as a guest. I tried go to privacy and clear all cache but it not help us (( . How we can fix it?
Hi I just updated to the latest version and the A Tag for the table format is not generating for the Title to link to the download page. It is skipping it completely.
I don’t know if your setup is different than what the production release is, but the page can’t find a reference to $data[‘link_label’]. link_label is not a variable I am aware of and don’t see it as part of the Template maker. I have download_url and download_link. But utilizing your new file with the reference to link_label, nothing shows up in the download column.
Microsoft Word is not opening File Download Links – For example I want to open https://www.nhslanarkshire.scot.nhs.uk?wpdmdl=5182&ind=1553676390912 hyperlinked within a Word document. The error message says ‘ https://www.nhslanarkshire.scot.nhs.uk?wpdmdl=5182&ind=1553676390912. Cannot open the specified file. ‘
The URL works fine if it is pasted into a browser. After a bit of research, including Microsoft forums, it looks like it may be due to the the ? and & symbols in the URL. Is there anyway to get a URL for an item within a package that does not include these symbols? The same issue exists using Excel etc. If it is an issue for Microsoft Office software, I am sure it will be for others. Thanks
We are getting these errors on the front end registration form:
Warning: Illegal string offset ‘logo’ in /home/detect/public_html/website/wp-content/plugins/download-manager/tpls/wpdm-reg-form.php on line 19
Warning: Cannot assign an empty string to a string offset in /home/detect/public_html/website/wp-content/plugins/download-manager/tpls/wpdm-reg-form.php on line 19
See screen grab.
Also…
After a user logs in they are not redirected to their WPD dashboard. They just get a message sating “You are already logged in.” and no link to dashboard.
IE doesn’t support the latest features of Javascript which is used in the popup. If you want to make the lock IE compatible then use the embedded form. In your link template, you have to replace [download_link] with [download_link_extended] to use an embedded form instead of popup.
If it helps, I also tried installing it on my main site, marketyourcraft.com. Same credentials if you want to check it out. After I put WPDM in test mode, logged out of WordPress, cleared my cache, then proceeded to order, the transaction went through correctly and I was taken to the guest orders page. Like above, I pressed “proceed” with the email and order number pre-populated. This time it took me to a page that just said “success” (screenshot below). Could this be leftover test code? Should the response be the download links below the email and order number fields?
Hi, is it possible to get the additional links to display for an EDITOR role. They appear fine for ADMIN level access.
Specifically the ‘Email download link’
Thanks
Ok,
So I setup this plugin, added in the extras (Download Manager, Archive Page, File Manager… etc) and turned on the archive sidebar template through a page with shortcode.
I have a Page Template assigned to the package..
I have assigned a category, which is another issue as it doesn’t show this package in the Category when I view the page on the frontend, it shows a weird layout of the category outside the Parent Category inside the package editor.
I am getting a Download Error on all the bulk imported packages I put in. It seems the files are disappearing from the category when I go to find them on the frontend.
Please let me know how we can get this resolved. This is extremely frustating since I have over 2000 packages to upload and I can’t 30 to display correctly and I have put 40+ categories into play and spent a significant amount of time getting to here.