Ref: https://www.infogovsolutions.com/case-study/
Clicking on download button generates dropdown for name and email as expected. Submitting form sends email with download link embedded as expected. Problem is clicking on the link in the email opens to a blank page. The actual file does not appear. Any suggestions would be helpful. Thank you.
Glad to know you have already found the answers. This link documents the add-on features https://www.wpdownloadmanager.com/docsfor/wp-pro-membership/
Thanks for the reply. Here’s a link to one of the download pages in our site:
https://bullypulpitgames.com/games/free-games/free-game-downloads/
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Hello,
I’m experiencing an issue where the Accordion style boxes are opening then closing by themselves. I’ve tried reinstalling WP Download Manager Pro and the File Cart Add-on. This issue can be replicated on all web browsers, however for some reason on mobile the boxes are working correctly. If I disable the WP Download Manager Pro plugin, the boxes work correctly but the Download and Add to Cart buttons break.
Please advise of troubleshooting steps to try.
Cases
Visit the link then try to expand one of the cases (accordion style boxes lower on page). They will expand then close.
Thank you,
Tim
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Yes, I tested that, but also that has some errors/problems:
– Download Link in Mail doesn’t work (downloads an empty wpdm_cache file)
– Can’t customize the download-link-email
– Infinite loading of the CF7 form after submitting the form. Mails are sent, but the form is in a loading animation all the time and there is no feedback on the submit (https://www.dropbox.com/s/auqp35vgpkbce5o/Screenshot%202019-12-06%2008.24.54.png?dl=0)
This is very urgent right now and I need to get this working asap.
Any help is appreciated.
Thanks
BTW: Sometimes posts in this forum get deleted/not submitted and I don’t know why. I had to write this two times, because the first doesn’t show after submitting my reply to this ticket.
Hi,
Your “out of the box” UI requires many JS and CSS which are not loaded in the AJAX request sent via Directory Add-on sidebar view. You have to use another category view ( i.e. Default View ) of Directory add-on which will link each package to the details page.
Thanks.
Hi,
Link and Page templates are stored in wp_options table as _fm_link_templates and _fm_page_templates. In most cases, changes of these records are made by a plugin that does backup/restore or bulk DB changes ( search& replace etc ). Please check if these options exist in the DB and let me know. We can recover custom templates in that case.
Now to avoid similar situations again, the best option is creating template files for your custom link/page templates. You have to put the files in /active-theme/download-manager/page-templates/ and /active-theme/download-manager/link-templates/ directory. The file name will be the same as the template id, i.e. 5aafb49c1b0c2.php. And you have to set a template name at the top of the file. Please check any existing template file from /download-manager/tpls/link-templates/ directory for naming convention.
Thanks.
Actually there is an option to send download link via email. Enable it from File Cart settings.
https://drive.google.com/uc?id=1xi8uHQN1sGnpKk_MttxZgpUBcDu523-w
All emaillock-link result in a critical error and no page ist visible:
Warning: include([mypagepath]/wp-content/plugins/download-manager/tpls//download-page-clean.php): failed to open stream: No such file or directory in [mypagepath]/wp-content/plugins/download-manager/libs/class.Apply.php on line 1170
That’s because tpls//download-page-clean.php does not exists. Only tpls3/download-page-clean.php
Please fix it as soon as possible
Hi,
We are receiving this error message on the screen when trying to download a package.
Can you please help us fix this? We are using mail lock.
Our url is http://www.dragoman.ist, pakcages publications) are on this link
https://www.dragoman.ist/tr/ceviri_kaynaklari/
Error message:
Warning: include(/home/customer/www/dragoman.ist/public_html/wp-content/plugins/download-manager/tpls//download-page-clean.php): failed to open stream: No such file or directory in /home/customer/www/dragoman.ist/public_html/wp-content/plugins/download-manager/libs/class.Apply.php on line 1170
Warning: include(): Failed opening ‘/home/customer/www/dragoman.ist/public_html/wp-content/plugins/download-manager/tpls//download-page-clean.php’ for inclusion (include_path=’.:/usr/local/php71/pear’) in /home/customer/www/dragoman.ist/public_html/wp-content/plugins/download-manager/libs/class.Apply.php on line 1170
We have a site that has over 1000 different downloads, some direct and some via dropbox
Since the 5.0.3 update a specific section of them stopped working, when the download button was clicked nothing happened.
In the packages and settings we cold not see any difference between the ones working and those not but via a number of “try and see” test we (by luck) worked out that if the permalink started with a number it did not work, but if it started with a letter then it worked fine
For example: 2019-ita-3 did not work but ita-2019-3 worked fine
This is fine going forward as we will change the naming system for 2020 onwards BUT the area affected is based on years so all the packages start with a year (2011, 2012 …… 2019) – its something like 600 packages and we really don’t want to have to manually change all the permalinks
Any fixes?
Is there anyway to modify the featured image or templates during bulk import, via changing values in the CSV?
I need to add multiple images that already exist on the server, and so have the URL for the download link as well as what I would like to use for the featured image.
I have attempted to mass change templates via the CSV import method but there is no field for featured image URL.
Thanks
Nope, no plugin files have been touched.
Hmm. This is a WPMU site, so the plugin editor is in a different area. I changed the permissions. Here’s a link: https://new.synthetex.com/wp-admin/network/plugin-editor.php?plugin=download-manager%2Fdownload-manager.php&Submit=Select
Hi, Got only one email and the download link was functional. Could you please try again?
Hi !
I’m having a weird problem : some of my documents correctly download when I press the download icon. Some others redirect my browser on the download page template. How can I fix this ?
1) Thanks, that works!
2) Well, the download starts, but the problems with the “double submit” of the form then is still the same. After “click” the page/form gets submitted again (but empty) and then you get all the form-errors (Empty fields and so on). Another solution could be, to send the download link via Mail, but “download link via email” doesn’t work with form lock and file cart. How can I solve the problem?
Thanks and best regards
This is on the admin side. The download link for the free file does not work (likely due to the fact that it is adding that additional directory to the URL when attaching the free file to the package). Please advise.
Hi,
I use wpdownloadmanager on pesnetwork.eu and in the console I discovered the following error in the console:
GET https://www.pesnetwork.eu9999999999/?ver=5.3 net::ERR_ABORTED 404 (Not Found)
After digging further, I found that this is caused by wpdm-css:
<link rel=’stylesheet’ id=’wpdm-front4-css’ href=’https://www.pesnetwork.eu9999999999?ver=5.3′ type=’text/css’ media=’all’ />
Any idea why this happens and how this can be fixed?
thx,
Robert
Yes, it is possible. Actually, that’s the default behavior of the WPDM when user login is required to download the file. Instead of showing the download button it shows a login button that takes the user to the login page and after login redirect the user to the package page.
Does it act differently on your site? Which page/link template are you using there?
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