Hello mrcbt,
Hope you are well. Thanks for writing to us. For stats and reports details you can Downloads > Stats
section and for download count for the external link, I am going to forward it to our related team authority. Please kindly check and let me know if you have any queries.
Thank you and kind regards
Hi
I was wondering if we can use wpdm to count external clicks, so intead of uploading a file. We just redirect a user to another url and that counds as a ‘download’. Would that work if we just use the Insert URL option? https://i.imgur.com/VZCvbYi.png
Also is there an addon or a way with more reports/stats? We would need to get the number of downloads per quarter or per month and which ones were downloaded and how many times.
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I have a big problem with Download Manager. Any update deletes the whole folder where the plugin is, and a new version is copied over.
I have some page templates and link templates in those folders, along with changes to some of the files and they get deleted every time there is an update.
When you have an update, could you just download and replace the files changed in the update and not the whole shebang?
Please kindly check the Downloads > Templates > Email Templates > Email Settings
social link adjustments. Please kindly check and let me know.
Thank you and regards
Hi, I am using Download Manager Pro + ActiveCampaign Subscription. I enabled Email Lock but the user who subscribed cannot receive any email for the download link or confirmation of subscription, no matter I choose “Mail Download Link” or “Download Instantly”. Can you please help to fix this? Thank you.
The fixes already in the 2.1.0
version. Please kindly check download link label with default values addon. Please check and let me know.
Thank you and regards
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I really don’t need all the features of that add-on and feel like being able to set a default link template for all packages should really be a feature available in download manager itself. I’ve found a work around to present most of the content using Breakdance builder and just using the shortcode on the page for the download link section, but now I have to open every single package and update the link template manually – very frustrating when this should be simple!
Please kindly check the doc here, https://www.wpdownloadmanager.com/download/wpdm-directory-add-on/, for
[wpdm_archive_filter items_per_page="12" template="link-template-default" cols=1 colspad=1 colsphone=1]
shortcode, you are able to show particular dropdown fields by putting this shortcode paramter ,
order_fields="date:Date|title:Title|modified:Last Updated"
Please kindy check and let me know.
Thank you and kind regards
Link Template is working as expected here, https://swiftlycompliant.com/?page_id=7127. I think https://swiftlycompliant.com/?page_id=438 page has an issue that causes not rendering the link template properly. You can use Downloads > Templates > Link Template
any link template available here. Please kindly check and let me know.
Thank you and kind regards
Please kindly check your link-template from the Downloads > Templates> Link Templates
section , if any template naming fresh_card
. Please kindly check and let me know.
Thank you and regards
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Hi,
I’m not sure what could be causing this issue. This is the environment the plugin is in:
WordPress Version 6.6.1
PHP Version 7.4.33.6
Download Manager Pro Version 6.5.7
Receiving the following errors


This is the page where I’m testing on: https://fnti.com/test-page-for-downloads-delete-later/
Tried the following already
- Reconnected license to website
- Updated permalinks
- Cleared cache
- Tried uploading a new document
- Changed the directory from “downloads” to “files”
Can you please help! This issue is on the live site and vital to daily operation.
Thank you!
I tried to send it over to you by email replying to the email this forum sent, otherwise is there any option to upload file here inside?
The URL of this post that generates error is: https://press.oprgitaly.it/download/lorem-ipsum/
anyway all the post now doesn’t show me the link inside the post, using the chain button on the right of the single file.
Hi there,
I tried today to select the icon to retrieve the direct link to a specific file, but it hangs the browser windows, Tried also with other browsers and from the mobile, same issue. I tried to update the version of Download Manager PRO from 6.5.4 to 6.5.7 but it responds with an error here, Update failed: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature.
If I’m going to Plugin details it shows me, Plugin not found, but it’s working and operative. I can’t understand what’s happening.
Thanks.
Paolo Piana
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hello,
I want to use the email lock function with the files managed by the download manager plugin.
the files are used for woocommerce products in catalog mode.
I made a product page template with elementor in which I put a clickable image.
if I use the link to the type file: https://www.website.fr?wpdmdl=178&ind=152 ; the email lock does not work in guest mode

if I use the short below the image with the button template (I created a copy to modify it later), the popup appears but I cannot modify the css style.

How to do it, either to have the functionality with the direct link (opening the email lock popup if not logged in) or how to write in the CSS area so that it is taken into account and use an already existing css style (theme button style)
Thank you
How to write Template?
Scenario 1.
When there is no file to download, page_link is displayed.
If there is a file to download, then download_link is displayed.
Scenario 2.
When tags are HTML, display page_link.
When the tag is not HTML, download_link is displayed.
Thanks!
Please kindly visit template=”fresh_card”
fresh_card template from Download > Templates
section, and just remove [download_link]
template tag and save it, thus you shall be able to hide the download button. Please kindly check and let me know.
Thank you and regards
There are other page builder addon are available like Elementor, Gutenberg. You can check the add-on list here, https://www.wpdownloadmanager.com/downloads/add-ons/.
And for your shortcode if you can check the doc here, https://www.wpdownloadmanager.com/doc/short-codes/wpdm_category-query-all-downloads-from-one-or-more-categories/. You shall find a shortcode parameter called template
, you are able to use and customize link-template as per your requirements. Please kindly check and let me know.
Thank you and regards
you can see page here – I am having problems styling and display/template options.
Bamboo Bulletin Downloads
The first list section uses Breakdance to display posts from Download manager but it does not find the custom fields within the component -I would like to insert file size and the file link for logged in users with permissions and Subscribe or login to access as a notice for non logged in users or those without permission (role)
Further down you can see category shortcode display from Download manager which I am finding much harder to style/customise and display nicely without using blocks
SHORTCODE:
[wpdm_category id="bamboo-bulletin" operator="IN" title="Custom Title Here or 1" desc="" toolbar="0" paging="1" orderby="field name" order="asc or desc" items_per_page="30" template="bamboo_bulletin_card_links" cols=3 colspad=2 colsphone=1 async=1]