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We are running WP Multisite 4.98, DM 5.094. We have made no changes to our system or app other than updating our cloudflare cert on Monday, July 5. As of Tuesday, July 6, all downloads were working. We discovered on Friday, July 9 that many of them were generating a 500 error.
Pertinent Notes and Testing
– We updated our cloudflare certificates on July 5. At tis time we received a 500 error on any downloads. We had to clear cache on sites with download manager to get downloads working again.
– We disabled caching for a specific document link, cleared, cache and the error still occurs.
– Logged in users do not receive a 500 error.
– We compared the database, WP records and fileserver for packages that work and package that do not and cold find no difference.
– It appears that possibly download manager posts created before 2/1/2019 work vs. those created later but as we have 1000s of files distributed across 300+ sites it is difficult to confirm. There were no significant updates to our app at that time.
– New packages always generate the error.
We have no issues with files uploaded in the media library but if we create a package and point it to a media library file, it still fails.
– We have reviewed the error logs on both our webservers and there are no PHP errors.Example of a working package: https://hr.gsu.edu/download/equifax-education-employment-form/?wpdmdl=6545303
Example of a failing package: https://hr.gsu.edu/download/cluster-hiring-for-research/?wpdmdl=6541804We are a large public university with a high profile and our security does not allow us to provide vendors with direct access to our servers so that is not an option for us to resolve these. We could schedule a time to do a remote session where you can see the servers and database with us navigating. At this point, we need some immediate guidance on what to look for that may be causing the issues.
Please note: we are unable to upgrade WordPress or Download Manager at this time to test due to the complexity of our configuration. However, everything was working earlier this week. We have been long time users of your product and are probably the largest. We would really appreciate immediate expert technical assistance on this issue. Let us know if there is additional information we can provide.
Thanks.
In reply to: Package Links are bugy in v 6.02
Hello.
At this stage I already have updated all the WPDM plugins. This is not related to me not updating everything since the mayhem of v6.0 was released.
This is the code I am using at the link template.
<style>.pull-left:hover,.pull-left:hover span{text-decoration: none;} .wpdm-slock{ float:left; margin-right:5px; } .wpdm-pro form{ margin-bottom:0px;} .wpdm-pro .thumbnail strong{ font-size:8pt; }</style>
<div class=”media-body” style=”padding-left: 5px;”>
[title]
<div class=”row-fluid”>
<h3>[currency][effective_price]</h3>
[download_link_extended]
</div>Hello,
Sorry to hear about the issue.
As template and shortcode structure has been updated, Please remove the
link_template="app_card"from the shortcode then update. It will work. then you can again add new link template ID by following this. It will solve the issue.Thanks
In reply to: MP4 files not supported?
Hi
Thanks for your reply. I did link to the test page on my original post. Here it is again:
https://members.ateb-group.co.uk/download/video-test
I’ll follow up with some credentials for you to check the issue.
Thanks
J
Hello,
My download page has an issue since the last updates.
Current plugins and versions:
- Download Manager – Version 3.2.07
WPDM – Archive Page – Version 4.1.4
WPDM – Extended Short-codes – Version 2.9.0
WPDM – TinyMce Button – Version 2.9.0The download page shows the text
app_card.phpinstead of showing the file to download.See here: https://missingchildreneurope.eu/publication-hub/.
The shortcode I am using is this:
[wpdm_archive_filter items_per_page="12" link_template="app_card" cols=3 colspad=2 colsphone=1]Could you please help me?
Thank you,
Best wishes
Daniel
In reply to: Display error for Archive plugin
Thanks, I think I have fixed the problem by using a different format for the archive page.
One more question – the download link button on the archive page displays as a large button, whereas it displays as a small button everywhere else on the site. Is there a way to force the small button to display on the archive page as well?
In reply to: My whole website has broken due to plugin issue
In reply to: Nothing working after Update to 6.0
Hello @juan_ateb,
Sorry for the inconvenience. and here has a mistake you should append a
dircalledlink-templates. Like/ATEBComplianceMembersDev/wp-content/themes/basic-child/download-manager/link-templates/link-template-card-download.phpThen I hope it should work fine
Thank you and regards
Hi,
Thanks for the response. I used the search feature to find what I was looking for.
<a href="#unlock" class="wpdm-download-link wpdm-download-locked" data-package="1639">[thumb_700x400]</a>I was able to create a emaillock popup form to work with an image and CTA widget – setting the Classes as in the above example and adding an Attribute as data-package|1639 – works well.
Thanks
Sir I am using custom code from wpdm_all_package which you created for me. with that Responsive table I am using the Page_url instead of the download link. when the user click on the download button it is opening package page in new tab. so in this update when I am replacing that wpdm-all-downloads.php code. then the table goes hide. sol please set the new update table for me according to my old wpm-all-downloads.php file. when the user clicks on the download button it shall open the package URL in a new tab.
also, that new update responsive table has no scroll to top feature. when the user changes the page the table shall go to the top.my old wpdm_all Packge PHP file
Problem No2.
after 6.02 now when I am clicking on the download button it says the critical problem in my website. file not downloading.
Problem No3.
Package Duplicate Feature Not Working
I’m sorry, but I’m unsure on where to add this shortcode. We’re currently using the “wpdm_user_dashboard” shortcode on the general download page.
Is there no way to set this without using shortcodes? Like using these setting options you mentioned in another post [Link] (but which don’t seem to be available in our backend for whatever reason)?In reply to: Hide Print button from WPDM – PDF Viewer
Hi, sorry for the delay.
You can check it at the following link: https://www.marabizzotto.it/download/61888/Thanks
In reply to: has [gallery_wxh] element been deprecated?
Thanks. That did work but it’s not featured in the documentation. However the link its not opening in the light box as the code seems to suggest it would. Does it need any other components installed for this to work?
see example here Example download with preview
Hi,
Firstly, could you have a search feature just within the forum? Over 16k of topics and you can’t search for keywords.
I’m using Elementor. I want to use an image widget and use a shortcode to download a PDF that has EmailLock enabled. How do I do this? Can’t work it out.
Finally, I added ‘Direct Download Link’ widget to a page in Elementor – now I can’t delete this widget. Bug here I think. I have all the latest plugin updates.
Thanks
In reply to: User meta in the list of download history
Hello PU,
There is an export option which will export the history in WPDM.
If you don’t get the company name in the download history list, then you have to customize the plugin.
You can contact our customization team through the email address which is given below.
customize@wpdownloadmanager.com
or
through this link.
With RegardsIn reply to: Update to Download Manager 6.0.0
Hi,
After I updated to the new version (3.2.03) the custom icons I have chosen for the different file uploads dont show. I have tried to re-apply the icons, but they don’t seem to change. The custom icons show up just fine in the Download Manager settings in WordPress, but only the standard icons actually show on my site. I have also turned caching off.
I also had changed to hide [page_link] and only show [title] on the “download bar”. This also is changed, and the link is back.
Is there a way to fix these issues?
In reply to: All packages table not working properly
Hello, @apmgraphics,
Hope you are well. Can you please try this shortcode on your page, I hope it will work then with your date and icons,
[wpdm_all_packages items_per_page="20" categories="Quarterly" jstable=1 order_by="date" order="DESC" cols="title,file_count,download_count|categories|update_date|download_link" colheads="Title|Categories|Update Date|Download::155px"]pleased let me know if it works for you and if you have any more query
Thank you and regards
Topic: Cannot download version 6
I cannot download any of the version 6 files. The link on my download page still shows version 5.4.0 as the most recent version. This seems to happen every time there is a new version available.
Regarding ‘All Packages’ which we us a lot, since the version 6 upgrade, the JS table isn’t working properly. I wanted the initial view to show date order descending. (Newest at the top), also the icons have stopped showing.
Previously I changed the code so that the title had the direct file download link. Can this option be included?Here’s my shortcode
[wpdm-all-packages items_per_page="20" categories="Quarterly" jstable=1 order_by="update_date" order="DESC"]Here’s the page
https://www.cobaltblueholdings.com/financial-reports/In reply to: Download page
Hello @nbilodeau,
Hope you are well. Are you trying to get the direct download link? please check my attached image
I hope it may help you. please let me know if you have more query or recommendation
Thank you and regards
Topic: Invalid Download Link
After updating to Download Manager 3.2.03 none of our package links are working. For each we are receiving an error of “Download Link Invalid”. I have reinstalled the add-ons, re-uploaded the PDF files, reset the permalinks, and re-created the download button. I will send over admin details in a private message and any help or guidance you could provide would be really helpful.
Thank you so much!
In reply to: Fatal error after auto-update of WPDM-Archive
- Download Manager – Version 3.2.07
