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Hello, we have two problems.
Before we had the problem when the item included a few links to download. When the customer click on the menu with the list of the downloads a webpage is stuck. And customer had to refresh the browser. Anyway he can not download the purchased item.
Ok, your support recommended change from Bootstrap 4 to Bootstrap 3. Good, seems it worked and all was fine before we get another problem.
We had this problem – https://www.wpdownloadmanager.com/support/topic/not-display-items-in-purchase-menu/
Ok, support change from Bootstrap 3 to Bootstrap 4 and now we have first problem again.
Can you help us to fix the problem with 1 problem? or it can be solution to fix both problems?
Best
Fred
Hi there, yes, responsive is not the problem, if you just make the browser small or use a normal mobile browser.
You have to go to the facebook app (on the smartphone), then try to download something inside of the facebook app (and its own IN-APP browser). Shared Links are opened in an own browser e.g. facebook or other apps. You can only check it directly in those apps, not with a testing tool for responsiveness.
Please have a look at that, because this is a very urgent issue, as you can not make advertisements via social media, if the downloads not working within social networks when using the apps.
thanks
So is it not possible to use Bootstrap3 ? as I really prefer how all the fonts and buttons looks. When you switch to Bootstrap4 the text on the Downloads-FreeAsset tabl for all of the packages overlapping the thumbnail image, that is the reason I disabled it.
We are using a combination of WPDM Pro, FileCart and Form Lock Addon.
If you try to download something from the website which is opened in the in app browser, you get https://www.dropbox.com/s/58g1zexlkqe61mj/Fehler_Download%20mobil-1.jpg?dl=0 those errors or the website doesn’t even load and you get a “Please check you internet connection” error.
Any Idea how to solve it?
The worst solution would be, to disable all downloads on mobile – but how does that work?
Thanks and best regards
Email Lock is great, however, it is nice to have capabilities to capture more information from users with a form and have that response be sent to marketing departments etc.
The Form lock is ok, however, it does not prevent email spoofing like email lock. I would like the Form lock to be able to send out the unlock link to the users email just like the email lock. Only after the user clicks the link in email will they get the download unlocked.
I would also like Form locks to work properly so that they can be triggered for every additional download. Currently the setting “Show form everytime” does not seem to work properly. After the first form submission, all subsequent downloads are unlocked already without additional forms required?
Thanks,
Jason
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Hi,
Are the keys are ok, or maybe some cache issue also can be payment/renew the order issue. if it is the payment-related issue, please contact support@wpdownloadmanager.com. I hope you shall get help.
You can also follow these steps if it may help you for updating plugin,
1 ) Deactivate and delete the old version. You won’t lose any data.
2 ) Download latest version from here https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases
3 ) Install the latest version and activate the license key.
To enable the auto-update, login to your WPDM account from the Downloads > Settings > License tab. If login is successful and you have an active subscription then you can update the future releases right from your plugins page.
Thanks.
Hi!
I am building a grid of downloads using a featured image and title / download link.
My shortcode is…
[wpdm_category id="brochures" title="Brochures & Flooring Guides" template="5eb2d25e265b5" order_by="title" order="asc" cols=3 colspad=2 colsphone=1 download_link=1]
My custom template is…
<div class="knowledge-base-download"><a href="[download_url]">[thumb_200x200]
<b><a href="[download_url]" class="knowledge-base-download-heading" style="text-decoration: none;">[title]</b></div>
Two problems…
The first element after the wpdm_category shortcode is affected by this code. It looks like it’s throwing everything into a strange column layout, so I’m guessing it’s something to do with the columns.
Second, less critical problem, is that the title doesn’t appear. Any obvious issues? I don’t mind adding this manually, but while I’m here 🙂
Any ideas or fixes would be massively appreciated.
Thanks so much in advance!
Hi,
You can also follow these steps if it may help you for updating plugin,
1 ) Deactivate and delete the old version. You won’t lose any data.
2 ) Download latest version from here https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases
3 ) Install the latest version and activate the license key.
To enable the auto-update, login to your WPDM account from the Downloads > Settings > License tab. If login is successful and you have an active subscription then you can update the future releases right from your plugins page.
Thanks.
Hi,
You can also follow these steps if it may help you for updating plugin,
1 ) Deactivate and delete the old version. You won’t lose any data.
2 ) Download latest version from here https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases
3 ) Install the latest version and activate the license key.
To enable the auto-update, login to your WPDM account from the Downloads > Settings > License tab. If login is successful and you have an active subscription then you can update the future releases right from your plugins page.
Thanks.
Hi,
You can also follow these steps if it may help you for updating plugin,
1 ) Deactivate and delete the old version. You won’t lose any data.
2 ) Download latest version from here https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases
3 ) Install the latest version and activate the license key.
To enable the auto-update, login to your WPDM account from the Downloads > Settings > License tab. If login is successful and you have an active subscription then you can update the future releases right from your plugins page.
Thanks.
Hi Nayeem! Thanks for your super fast response! 🙂
I suppose that this wpdm_direct_link code should be used instead my [download_link] parameter on link template, isn´t it?
[wpdm_direct_link id="Package ID" target="_blank" label="Download Me!" class="css class names" eid="element-id"]
But, in this case, what should i put on “id” parameter? I want to show a file directory as you can see on my private link.
[wpdm_category id="liga-golf," cols="1" toolbar=0 item_per_page=10 template="5ea99dbc8be8b"]
This is the code that i´m using to show my template on that test page. There is any way to use direct downloads with “wpdm_category” code?
On another project, i used your plugin and it let me do that using a “wpdm-all-packages” code like that:
[wpdm-all-packages items_per_page="20" categories="golf-documentos" jstable=1 order_by="field_name" order="ASC/DESC" cols="title|download_link" colheads="Título|Descarga"]
But i have no way to replicate it now. On that project i was using an older an free version of your plugin. Right now i´m using your Pro latest version.
As you can see, i have a little mess, this is the first time with your pro version, i hope to solve it soon 🙂
Thanks again!
Hi,
You can also follow these steps if it may help you for updating plugin,
1 ) Deactivate and delete the old version. You won’t lose any data.
2 ) Download latest version from here https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases
3 ) Install the latest version and activate the license key.
To enable the auto-update, login to your WPDM account from the Downloads > Settings > License tab. If login is successful and you have an active subscription then you can update the future releases right from your plugins page.
Thanks.
Hi,
wp_downloads is not a download manager table, download manager packages are custom post type and stores in posts table. Please check from Admin Menu Downloads, if you are seeing all of your downloads there.
Hi,
You can also follow these steps if it may help you for updating plugin,
1 ) Deactivate and delete the old version. You won’t lose any data.
2 ) Download latest version from here https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases
3 ) Install the latest version and activate the license key.
To enable the auto-update, login to your WPDM account from the Downloads > Settings > License tab. If login is successful and you have an active subscription then you can update the future releases right from your plugins page.
Thanks.

BParticipant
That is very weird
Where did it say that the version was 1.1 (and previously that the add-on was not installed)?
If I look at wp-admin->Downloads->Settings->Updates->Free Add-ons, “Download Manager REST API” is listed as version 1.2.0 and with the status “Updated”
I can also find it under wp-admin->Downloads->Add-Ons (also 1.2.0)
We also tried to manually update wpdm. It was 5.0.5 and would not update to 5.0.8 through WordPress. To do so, our main technician said he had to “manually download 5.0.5, rename and deactivate the existing 5.0.5 version, upload 5.0.8 and re-validate the license”.
Considering the conflicting statuses of the version and the fact that we have not been able to update to the newest versions of the REST API nor WPDM through WordPress, could there perhaps be an issue with our installation that causes all these problems?
Hello,
i recently purchased a license of your pluggin to my site in order to manage downloads for a school, i want to have control for all downloads in order to know if the students are getting all the stuff they need to work from home, but i cant’t figure out how to set up de catalog where they can select the files to download. Do you a tutorial from scratch?
After disabling WPML Multilingual CMS plugin all downloads are working fine. please check now.
Thanks.
Hello,
I have also done before from scratch also, please check, the file has been included in your themes/download-manger/wpdm-all-downloads.php
https://managementresearch.co.in/volume-17-number-1/
Hi,
Dashboard doesn’t show the files. There you will see your download history, Please use shortcode [wpdm_all_packages items_per_page="20"] in any page to list all files. Doc: https://www.wpdownloadmanager.com/doc/short-codes/wpdm_all_packages-list-all-downloads-in-tabular-format-in-a-page/
Or you can use other shortcodes like:
[wpdm_packages] – WP_Query in a shortcode for download manager packages
[wpdm_category] – Query All Downloads From One or More Categories
If you are using gutenberg editor, you may use the following add-on to handle the files visually:
Gutenberg Blocks
However, if you want, you may send me temporary wp-admin login info in a private reply, I shall create some sample pages for you.
Hi,
I have adjusted it with the codes in your wpdm-all-downloads.php of your child theme,
<script type="text/javascript">
url = new URL(document.URL);
urlsp = url.searchParams;
$chck =(encodeURI(urlsp.get("wpdmc")));
if($chck !="null")
{
jQuery('html, body').animate({
scrollTop: jQuery("#wpdm-all-packages").offset().top
}, 2000);
}
</script>
Please check if it works for you.
Thanks.
Hi,
Please follow these steps if it helps you,
1 ) Deactivate and delete the old version. You won’t lose any data.
2 ) Download latest version from here https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases
3 ) Install the latest version and activate the license key.
To enable the auto-update, login to your WPDM account from the Downloads > Settings > License tab. If login is successful and you have an active subscription then you can update the future releases right from your plugins page.
Thanks.
Hello, for the first time ever, the download history is showing an I.P address but no user attached to it.
All the downloads are for members only, and this particular one is passworded as well.
Please advise why this could be happening.
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