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hi
I have defined 4 member level via membership add-on and I can assign these level from wp-admin>downloads>all packages>allow access, but when I want to assign these level to a download product via CSV bulk import, it doesn’t work. I can assign other member levels such as administrator, editor and …
thanks a lotWe would like to report the number of downloads of any particular file. I understand that there is a “stats” icon in the shape of a pie chart associated with each file, which pulls up the statistics section of the plugin.
However, when I go on to edit a download in the back-end and have a look at the “Package Settings”, I can see two different statistics:
– View Count
– Download CountCould you elaborate what the difference between the two statistics is? We initially thought that the “view count” indicates how often a download’s detail page has been viewed. However, we have a set of downloads which are directly embedded into a page, opening up the download by skipping the detail page. Still, these files accumulate a “view count”: https://www.mystsnet.com/en/influencer-summit-2020-partner-kit/
Thanks so much for helping us out!
DimitriI purchased the special pack. I am looking for the add-ons included (specifically the PDF viewer). When I go to Downloads > Add-Ons – I found it in the list but it is showing $39.00 to purchase it. How do i install the add-ons included with the Special Pack?
Also, where can I go to find a Beginners Guide to getting started with WPDM? I need more help/explanation than what is provided on this website.
(Basically I have a ton of PDF’s for my website that I want to organize and provide for viewing (not purchasing).Hello,
We bought your plugin, and we’ve already activated it, the only thing that we are facing now is that we cannot change the icon from downloads packages, we’re using a page with this code:
[wpdm-all-packages items_per_page="30" categories="abrafac-arquivos" jstable=1 order_by="field_name" order="ASC/DESC" colheads="Title::640px|Categoria::150px|Atualização::150px|Arquivo::150px"]
And we’re using an add-on too: WPDM Extended Short-codes
We’ve tried to go inside the packages, one by one, and in the tab “Icons” on side of “Pricing & Discounts” to insert the media URL, that we’ve added on the wordpress media gallery.Could you please help us?
In reply to: Archive Custom Template
Hello Nayeem,
That didn’t appear to work either. How ever the downloads list is actually rendering out fine. Its the search form around it I am trying to alter the structure of.
I recently updated from 3.0.8 to 3.0.9 and found that the existing downloading links stopped working. When clicking on one of the download links that were working with 3.0.8, it now gets the following errors:
Notice: Undefined offset: 0 in /home/smeta/public_html/wp-content/plugins/download-manager/wpdm-start-download.php on line 35 Warning: Cannot modify header information - headers already sent by (output started at /home/smeta/public_html/wp-content/plugins/download-manager/wpdm-start-download.php:35) in /home/smeta/public_html/wp-content/plugins/download-manager/libs/class.FileSystem.php on line 156 Warning: Cannot modify header information - headers already sent by (output started at /home/smeta/public_html/wp-content/plugins/download-manager/wpdm-start-download.php:35) in /home/smeta/public_html/wp-content/plugins/download-manager/libs/class.FileSystem.php on line 157 Warning: Cannot modify header information - headers already sent by (output started at /home/smeta/public_html/wp-content/plugins/download-manager/wpdm-start-download.php:35) in /home/smeta/public_html/wp-content/plugins/download-manager/libs/class.FileSystem.php on line 158 Warning: Cannot modify header information - headers already sent by (output started at /home/smeta/public_html/wp-content/plugins/download-manager/wpdm-start-download.php:35) in /home/smeta/public_html/wp-content/plugins/download-manager/libs/class.FileSystem.php on line 159 Warning: Cannot modify header information - headers already sent by (output started at /home/smeta/public_html/wp-content/plugins/download-manager/wpdm-start-download.php:35) in /home/smeta/public_html/wp-content/plugins/download-manager/libs/class.FileSystem.php on line 160 Warning: Cannot modify header information - headers already sent by (output started at /home/smeta/public_html/wp-content/plugins/download-manager/wpdm-start-download.php:35) in /home/smeta/public_html/wp-content/plugins/download-manager/libs/class.FileSystem.php on line 161 Warning: Cannot modify header information - headers already sent by (output started at /home/smeta/public_html/wp-content/plugins/download-manager/wpdm-start-download.php:35) in /home/smeta/public_html/wp-content/plugins/download-manager/libs/class.FileSystem.php on line 162 Sorry! Download is not available yet.I went into one of the packages to try to delete and relink the file. I clicked SELECT FROM SERVER which opened the server navigation. Previously when choosing files this way, it opened to the ~/public_html/ folder. From there, I could select the downloads folder where I have the files stored. However, now it opens to the server root. If I click home to try to navigate to the correct account, the home directly is empty.
Again, this all was working correctly until I installed the 3.0.9 update. How can we get this fixed and working again?
Topic: Questions
I just purchased the Download manager plug-in yesterday, and I have some problems need to fix and I have some other questions, I will list all below as points:
1- “Basic Settings” in the Download Manager settings, is not saving, every time I click save settings the gear icon keeps spinning but it never showed “Settings Saved Successfully” message, while other settings tabs I can save changes normally. I can’t modify anything only in the Basic tab.
2- What template I can use to make packages showed in categories like “Tiles”, actually I want to make a file hosting section like this one “https://www.thingiverse.com/newest”?
3- How I can set default settings for front-end “add package” page that front-end user can’t see or can’t modify. For example. I don’t want user to change “template” or “set limit for number of downloads”?Hi,
is it possible to limit the plugin functionality to one certain page only.
Meaning that all scripts and styles are only loaded, when this certain page (for example ../downloads) ist visited?
Would this be possible with a conditional function in functions.php and how would this function need to look like?Thanks for your help in advance!
SebastianI just discovered an issue with apostrophes in Amazon S3 filenames and bucket names running Download Manager Pro 5.0.7 and your WPDM Amazon S3 add-on, version 2.7.8. If there are apostrophes in Amazon S3 filenames, the package links are truncated (cut off ) right after the apostrophe which breaks the links to the downloads on the front end. Also, if there are apostrophes in Amazon S3 bucket names, this causes issues when trying to add files through the Amazon S3 File Source section on the Edit Package page in the backend. With the apostrophe in a bucket name, when navigating buckets to add a file, the contents of a folder aren’t displayed but instead the buckets of the parent folder are displayed when choosing a sub-folder (sub-bucket) instead of displaying the files in that bucket.
This has been an issue at least since version 2.7.7 of the WPDMAmazon S3 Add-on and on Download Manager 5.0.6. Since I need my links to work now, I just went through and renamed all buckets and folders that had apostrophes in them so they don’t have apostrophes which took hours to do. Please fix this ASAP. Thank you.
I use Woocommerce Memberships to restrict access to pages and to show them only to logged-in members. Since last update of this plugin, even if a member is supposed to have access to a protected page, it is always restricted. The behavior stops when I deactivate Download Manager. Then, everything works fine (except that I can’t manage my downloads!). If I reactivate WPDM, the members can’t access the protected pages anymore. The problem here is that I need both plugins and I’d rather they do their own thing 🙂 Any clues? I also wrote to the Woocommerce Memberships team. Thanks a lot! (I tried to uninstall and reinstall both plugins as well.)
Hi there
I have added some files and am using the direct download link as per the following example:
http://myurl/download/documentname/?wpdmdl=3937&masterkey=5e5f8af91035c
This works great on the frontend and the file opens and downloads. However, the counter doesn’t count these as downloads. They all still say zero downloads.
Any ideas?
Hello,
We have WPDM Pro and “All Plugins pack”.
The automatic update was NOT available.
I have updated it manually, but now it is not working as expected.It did not preserve the add-ons that were installed in the previous version.
Even if I try to install them from the Downloads/Settings/Updates page, it says “Success”, but they are not actually installed.One thing that I noticed is a warning from WordPress saying:
Please activate Download Manager Pro license for automatic update. Validate license keyI clicked on the “Validate license key”, and the Downloads/Settings/License page was opened.
I checked the license and it is the one available in our account for WPDM Pro.Is there a license related issue?
Do we need to upload each WPDM add-on manually?Or how can we make it work again?
Best Regards,
Mihai NituIn reply to: Upload History
Hello,
You can check these options, here in front end using the shortcode
[wpdm_frontend], you can see all items as well as which author has uploaded which you can track easily.
and in
Downloads > Stats, you can easily track the download history as well which user/IP has downloaded the file.
hope this will help you.
Thanks.
Topic: excerpt display
I added the shortcode as shown in
https://www.wpdownloadmanager.com/doc/short-codes/wpdm_all_packages-list-all-downloads-in-tabular-format-in-a-page/and added author and excerpt tag.
But the package title is not showing as Link as in the demo
http://demo.wpdownloadmanager.com/wpdmpro/package-list-in-responsive-table/Please suggest, how to show the link on the title.
Topic: Mobile View issue
Hello to all,
Since I added some Download Files to my Page the Mobile View got crashed.
You could see the issue if you access https://pfadiragaz.ch/downloads with a mobile phone.
The Menu bar got extended much further than the site even goes.When i remove the download links, the menu looks like the others too.
Hope you’ll help me
I modified a password for a file to be download in “Downloads” using fast modification.
I set a new password for this download and updated it.
How ever the new password is not taken in charge at all.
What to do.
Remove the download and remake it ?
Thanks for advice.Yes, I am using the latest version of WPDM and the latest version of the Download Limit Addon on my own website.
However, please note that the screenshot that I previously sent was taken from your own demo site:
http://demo.wpdownloadmanager.com/wpdmpro/download/multi-file-package/Try changing the number of monthly allowed downloads on that Demo Site from “9999” to “1” and then test on the above package link.
I’m assuming that the demo site is running the latest versions.
Please advise.
In reply to: Valid and Active License Key: Not Being Accepted
Hi,
Please follow these steps to update the plugin,
1 ) Deactivate and delete the old version. You won’t lose any data.
2 ) Download latest version from here https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases
3 ) Install the latest version and activate the license key.For future updates, To update the plugin from plugins page login to your WPDM account from your
Downloads > Settings > Updatestab.
Thanks.Hi there,
We’re using Directory Add-on to show certain parent categories of downloads on different pages. Normally the child categories are shown in the filter menu on the left, but some seem to have disappeared even though they do contain packages.
The site is login only so I will share details by private reply.
Thanks,
Luther
While viewing the All Package page under Downloads, the page view is not at all proper.
I am sharing the layout view as;
https://www.dropbox.com/s/3uohia95kv6e6i2/wpdm-packagepage.png?dl=0Please suggest, how to correct it.
We recently started testing version 5.0.7 and noticed that after updating, our link templates stop displaying correctly. While running on version 4.9.6, the downloads properly display like this.
After we update to 5.0.7, the view is not styled correctly and looks like this:
We have done thorough testing of the following:
1) Deactivating and deleting the download manager and uploading the new version, both through the admin console and through FTP
2) Deactivating all plugins and determining if the issue is resolved (it is not)
3) Switching to the 2019 theme to see if the issue is resolved (the lines came back, but the layout did not).Can someone help us troubleshoot why the link templates aren’t working properly? The Shortcodes we are using are formed like this:
[wpdm_category id="md-crutch-sales-resources" toolbar="1" order_by="field name" order="asc or desc" item_per_page="25" template="link-template-extended" cols=1 colspad=1 colsphone=1]
Thank you for any help you can provide. We can provide access to a staging environment for your testing.
–Sean
We just added a new downloads and aren’t able to change the icon for it. Usually we would use a PDF icon, but when we click on the “icons” tab, there is nothing there. I’ve tried going into existing downloads, and it’s the same issue. Please let me know how to fix this. Thank you!
Topic: Invalid Argument
Hello,
On our site we are using your downloads plugin and absolutely love it. However, we ran into a problem with a handful of the downloads where instead of opening the PDF they take the viewer to the file/downloads page. thinking that this might be a problem with specific PDFs I have tried uploading new ones, I recreated the downloads package, compared setting to other downloads that are in fact working, etc. with no success.
On the two downloads that are not working properly we are getting the following error:
Warning: Invalid argument supplied for foreach() in /home/d1coop71/public_html/wp-content/plugins/download-manager/libs/class.Apply.php on line 685It doesn’t look like there are any updates available so if you can help us resolve this issue we would be very grateful. You can see the issue on this page: https://acscrops.com/resources/ when you click on the 2015 Newsletter fold and try to download either the 2015 Fall ACS Newsletter or the 2015 Summer ACS Newsletter.
If you need any other information from us to help just let me know. Thanks so much!
Just after migration from version 3.0.8 to 3.0.9, all “WPDM Downloads by Category” WordPress blocks defined in Elementor just diappered from pages. Same thing with “WPDM Top Downloads”.
Have to redefine all these blocks. Note that “WPDM Downloads by Category” changed to “WPDM Packages by Category”.
Hope that it will be stable now.
René
