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Search Results
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Topic: Mobile View issue
Hello to all,
Since I added some Download Files to my Page the Mobile View got crashed.
You could see the issue if you access https://pfadiragaz.ch/downloads with a mobile phone.
The Menu bar got extended much further than the site even goes.When i remove the download links, the menu looks like the others too.
Hope you’ll help me
I modified a password for a file to be download in “Downloads” using fast modification.
I set a new password for this download and updated it.
How ever the new password is not taken in charge at all.
What to do.
Remove the download and remake it ?
Thanks for advice.Yes, I am using the latest version of WPDM and the latest version of the Download Limit Addon on my own website.
However, please note that the screenshot that I previously sent was taken from your own demo site:
http://demo.wpdownloadmanager.com/wpdmpro/download/multi-file-package/Try changing the number of monthly allowed downloads on that Demo Site from “9999” to “1” and then test on the above package link.
I’m assuming that the demo site is running the latest versions.
Please advise.
In reply to: Valid and Active License Key: Not Being Accepted
Hi,
Please follow these steps to update the plugin,
1 ) Deactivate and delete the old version. You won’t lose any data.
2 ) Download latest version from here https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases
3 ) Install the latest version and activate the license key.For future updates, To update the plugin from plugins page login to your WPDM account from your
Downloads > Settings > Updatestab.
Thanks.Hi there,
We’re using Directory Add-on to show certain parent categories of downloads on different pages. Normally the child categories are shown in the filter menu on the left, but some seem to have disappeared even though they do contain packages.
The site is login only so I will share details by private reply.
Thanks,
Luther
While viewing the All Package page under Downloads, the page view is not at all proper.
I am sharing the layout view as;
https://www.dropbox.com/s/3uohia95kv6e6i2/wpdm-packagepage.png?dl=0Please suggest, how to correct it.
We recently started testing version 5.0.7 and noticed that after updating, our link templates stop displaying correctly. While running on version 4.9.6, the downloads properly display like this.
After we update to 5.0.7, the view is not styled correctly and looks like this:
We have done thorough testing of the following:
1) Deactivating and deleting the download manager and uploading the new version, both through the admin console and through FTP
2) Deactivating all plugins and determining if the issue is resolved (it is not)
3) Switching to the 2019 theme to see if the issue is resolved (the lines came back, but the layout did not).Can someone help us troubleshoot why the link templates aren’t working properly? The Shortcodes we are using are formed like this:
[wpdm_category id="md-crutch-sales-resources" toolbar="1" order_by="field name" order="asc or desc" item_per_page="25" template="link-template-extended" cols=1 colspad=1 colsphone=1]
Thank you for any help you can provide. We can provide access to a staging environment for your testing.
–Sean
We just added a new downloads and aren’t able to change the icon for it. Usually we would use a PDF icon, but when we click on the “icons” tab, there is nothing there. I’ve tried going into existing downloads, and it’s the same issue. Please let me know how to fix this. Thank you!
Topic: Invalid Argument
Hello,
On our site we are using your downloads plugin and absolutely love it. However, we ran into a problem with a handful of the downloads where instead of opening the PDF they take the viewer to the file/downloads page. thinking that this might be a problem with specific PDFs I have tried uploading new ones, I recreated the downloads package, compared setting to other downloads that are in fact working, etc. with no success.
On the two downloads that are not working properly we are getting the following error:
Warning: Invalid argument supplied for foreach() in /home/d1coop71/public_html/wp-content/plugins/download-manager/libs/class.Apply.php on line 685It doesn’t look like there are any updates available so if you can help us resolve this issue we would be very grateful. You can see the issue on this page: https://acscrops.com/resources/ when you click on the 2015 Newsletter fold and try to download either the 2015 Fall ACS Newsletter or the 2015 Summer ACS Newsletter.
If you need any other information from us to help just let me know. Thanks so much!
Just after migration from version 3.0.8 to 3.0.9, all “WPDM Downloads by Category” WordPress blocks defined in Elementor just diappered from pages. Same thing with “WPDM Top Downloads”.
Have to redefine all these blocks. Note that “WPDM Downloads by Category” changed to “WPDM Packages by Category”.
Hope that it will be stable now.
RenéI use wpdm archive page in order to show all categories and downloads in a single page.
https://www.wpdownloadmanager.com/docsfor/wpdm-archive-page-2/I correctly set a template.
Now, I would like to set the same template for the category page, showing the list of all packages of a single category (or tag) with the same layout of the archive page.
I use
taxonomy-wpdmcategory.phpNow this file is the copy of
archive.phpAm I supposed to use this code of wpdm archive in the
taxonomy-wpdmcategory.phpfile?<?php echo do_shortcode('[wpdm-archive cat_view="compact" button_style="primary" link_template="5b0869632bbb6" items_per_page="5" wpdm_package template="5b09e3cfb0b50"]'); ?>Here https://www.wpdownloadmanager.com/doc/template-files/
the “category page demo” is linking to add-ons, have you examples of category page demo?In reply to: No data available in table
Hello,
You can follow this doc https://www.wpdownloadmanager.com/doc/short-codes/wpdm_all_packages-list-all-downloads-in-tabular-format-in-a-page/, you just have to put a comma after each slug.
Thanks.
In reply to: Massimport doesnt work
In reply to: Adjusting Settings for Similar Downloads
Hello,
I can’t able to get you. do you want similar link templates for your all downloads? please let me know.
Thanks.
Topic: New User Roles?
Hi,
I’m interested in this plugin to use as a download manager for a company’s dealer downloads portal. I’d be using the pro version I assume.
Most of the functionality that I need seems to be available in the plugin, except for the fact that I need to be able to create new User Roles to define different types of dealers. I would need to add about 6 new user roles and that is all I’d need, no more would be added in the future.
Is this something that could be done with this plugin? If I have to modify the plugin, is this something that would be difficult to do?
I would appreciate any help that could be provided as I’m on a deadline for this project.
Thanks
Topic: No data available in table
Hi, thanks for the plugin.
I am trying the free version and followed the instructions on listing all downloads in tabular format in a page. My problem is that i cant seem to be able to display my downloads on the page i keep getting the error “No data available in table”. Please assist
Topic: Sorting by date error
The “All Downloads” Table on my user Dashboard doesn’t sort by date correctly. Everything works fine till December 2019. If I upload files with a later date than 30. November 2019 the files get mixed up.
Hello,
I have clarified everything in my reply it will not take more than one minute to edit that part. If I edit the PHP template part, then it will change the URL of Download files simultaneously for all downloads. If you do not feel comfortable to do this, please give your temporary site login details in private reply for adjusting.
Thanks.
I followed the Prettify your Download Link documentation. Install and activated the WPDM Image Button in the Download-Addon’s page. In fact have re-installed twice. A WPDM – Button Templates plugin appears on my webpress plugins page.
When I go to admin menu->Downloads-> Settings … there is not Buttons Tab.
Where are my image button settings?
In reply to: Form Lock for Gravity Forms doesn’t work
Topic: Download button missing
Hi,
For some reason the download button from all downloads is missing (e.g. https://www.refresco.org/download/2018-stage_pauline_regnier/)
– It doesn’t matter if a user is logged on or not.
– I already deactivated a bunch of plugins
– I updated the theme (Avada) to the latest versionWhat could be wrong?
The direct download link in ‘all files’ view from the wp-admin does work. So the download link is still valid.
In reply to: Session Cache
This not related to our site cache which is stored in a completely separate location. We can clear that. This is specifically related to the wpdm-cache folder which stores session cache and you have to go to Downloads/Settings/Privacy. I have found other very recent support tickets where users were told they had to manually hit the delete session cache on the page and there is currently no way to turn it off. We really need to know what we cannot comment out in your code to prevent this from writing the session cache files at all.
Thanks
I’m encountering an issue with the Form Lock addon.
It shows the form (Gravity Forms) correctly but upon submit it just shows the form again, no downloads or anything.
I added a hidden field with the download ID shortcode like instructed and can see it rendered on the page source. Am I missing something?
The default confirmation is currently an empty text message.If I look at the code, especially the
gform_confirmationhook it seems that this hook isn’t working/firing. I also don’t see any entries in GravityForms so my guess is that the form submission isn’t working correctly.
Upon submission of the form it send the POST request tohttps://www.my.domain/?__wpdmlo=###and this URL always returns the form, nothing else.Thanks in advance, any ideas in where to look is appreciated!
In reply to: Delete Download Media and Update Plugin Question
Hello,
1. You can delete your files from
Downloads > Asset Manager > wp-content > upload > download-manager-files, there you will able to see the files and also can delete them.2. After deleting the package, the download files or the uploaded files will not be deleted.
3. For updating plugin,
Please follow these steps to update the plugin,
1 ) Deactivate and delete the old version. You won’t lose any data.
2 ) Download latest version from here https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases
3 ) Install the latest version and activate the license key.The auto-update has been temporarily disabled due to a huge server load. We will reactive it soon.
Thanks.
Topic: PDF Viewer Not Displaying
I receive An Error Occured While Loading the PDF and PDF.js v1.9.426 (build: 2558a58d)
Message: PDFDocument: stream must have dataIt was working perfectly just a short time ago. Nothing changed in the install. Does anyone know what would cause this error? The PDF document downloads and can be viewed after download.
