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Search Results
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In reply to: File cart, package list issues
Hi
All the previously working download buttons are broken in google chrome in a large professional site I manage. This happened after the latest update that I installed this morning. This is very urgent, as downloads are a major part of my clients site.
The download buttons still work in Microsoft edgeFor example, you can see the issue here – https://governance4fe.co.uk/knowledge-bank/challenge-support/
THIS IS VERY URGENT!! PLEASE ROLL BACK TO THE PREVIOUSLY WORKING VERSION!!
In reply to: How do I upgrade to Pro?
Hi,
please follow these steps for updating the plugin,
1 ) Deactivate and delete the old version. You won’t lose any data.
2 ) Download latest version from here https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases
3 ) Install the latest version and activate the license key.To enable the auto-update, login to your WPDM account from the
Downloads > Settings > Licensetab. If login is successful and you have an active subscription then you can update the future releases right from your plugins page.Thanks.
In reply to: File cart, package list issues
ANd for categories table, are you talking about this shortcode, https://www.wpdownloadmanager.com/doc/short-codes/wpdm_category-query-all-downloads-from-one-or-more-categories/, here doc describes in details for this shortcode use. let me know.
Thanks.
@sybillevz, here are the ways:
- Importing Products: You can create a CSV file with product data following wpdm importable CSV file form and import them to wpdm in a click. Please follow the doc: https://www.wpdownloadmanager.com/doc/bulk-import/
- Import Customers/Clients: If they are WordPress users, you don’t need to change anything here, otherwise, you may use user import plugin from wp.org
- Assigning products to customers: there are 2 ways:
- You may use Premium Packages Add-on, install and activate it, then go to Admin Menu ► Downloads ► Orders ► Create order manually and assign to existing customer. Customers will be able to download the products from User Dashboard ► Purchases Menu
- Or, you may use Advanced Access Control add-on, and from edit package with you can assign a package to sepcific users. Customers will be able to download assigned items from User Dashboard ► My Downloads
Hi,
Is there a simple way to add a product to a client’s account without having the client going through the steps of buying it?
I want to migrate my client list from an external digital download delivery system and manage everything from my own website. But I already have 300+ clients who have collectively bought 1000+ products. Once the client have registered on the website, is there a way for me to easily ad the products they already purchased so that they can have access to downloads and updates right from they account page?
Ideally I would like to import the clients + their purchases from CSV. Is that possible?
Thanks,
I have created a clone of the default link extended template and added some css, no changes to any of the code.
The categories display shows my downloads and all the info correctly but when I click on the download button for any of the downloads, it doesn’t actually download the file, instead the link is only for a #, so the button doesn’t do anything. I checked the code and it is correct:<div><strong>[download_link_extended]</strong></div>so why isnt it downloading the file that is uploaded to each of the packages?
In reply to: Making categories only for subscriber access
please check the settings from
Downloads > Basic > Access Settings > When user is not allowed to download:you shall find the option there.thanks.
Hi, I’ve installed the WordPress Download Manager plugin with the Advanced Access Control add-on. I’ve seen that to show the packages shared with a particular user we use the [wpdm_my_downloads login=1] shortcode.
But I have a problem. I use it but it doesn’t show. Am I doing something wrong? I leave a picture of what’s going on.
Thank you very much for your attention 🙂
In reply to: WordPress PDF Viewer Pro – not working correctly
Is it possible to “Link” downloads together, like a related products feature. I have one file available in 3 formats, so I would like to display all three format download buttons on one download page.
A month ago all downloads were working. In the past two weeks, three out of twelve downloads do not have complete download links.
A functioning link looks like https://irch.com/subscription-downloads/#pkg_7749_5ef23f1762790
The problem links look like https://irch.com/subscription-downloads/#
The downloads were using the FTP function. I relocated the FTP downloads to the public_html/wp-content/uploads/download-manager-files directory.
I recreated a download page for a problem download and the incomplete download link condition continues.Please let me know if additional information is needed. Thank you and I appreciate your help with this.
Gary Brown
Topic: Lock Options Not Working
We have WP Download installed with the Mailchimp add on. We want users to have to enter their name and email address before they are redirected to the download link and have their info added to our Mailchimp list. Unfortunatley, when the user clicks the download link, a new tab opens and the page refreshes and no email popup is presented.
Some info about our test page:
1) It is located here https://birlacarbon.staging.wpengine.com/technical-research-papers/
2) Our downloads are located in the accordions
3) In order to make the accordions work, we were instructed to disable Bootstrap in another support ticket
4) All of the “Download” links point to external links. No documents are stored on our server.
5) The document we have applied the Mailchimp lock to is located in Carbon Black Fundamentals > Lock Options Test Document
6) When the lock options are disabled, this document download link currently redirects to the Google homepage with no issue.
7) When any lock option is applied, the document download link opens a new page and refreshes with no lock option.
8) We found this support article that indicates a similar problem and are wondering if it’s the same issue https://www.wpdownloadmanager.com/support/topic/password-lock-dont-work-any-more/Please let me know what we can do to get this working as expected.
Thanks!
In reply to: open new browser window in shortcode
I’m adding the downloads to my page using the standard shortcode that only has the item ID in it. I would like to be able to ask the browser to open the pdf/download in a new browser window since many of the links we are opening are not on my website. I basically want the target=”_blank” functionality. I assume the best way to do that is with the shortcode. I don’t see any general settings for the plugin that would allow that.
Please advise how I can make this happen.
In reply to: sort order default category
Hi,
Do you want to change this page shortcode, https://www.wpdownloadmanager.com/doc/short-codes/wpdm_category-query-all-downloads-from-one-or-more-categories/, let me know
Thanks.
Hello! Working on a client’s site and having some issues with WordPress PDF Viewer Pro not working as expected. I had the client upgrade to Download Manager Pro, in case the WordPress PDF Viewer Pro interacting with the Free version was the problem, but we’re still having the same issues. Basically, when choosing the “Single Column with Doc Preview” template for a package/file, when then going to view the file’s download page, the file just auto-downloads to the desktop instead of showing the little preview on the page. Thanks for your help!
Hi,
I have been trying out the free version of this plugin and I am generally impressed.All of the downloads on my site will be free, so I am not concerned with hiding them. In fact what I am trying to do is to get Google to index the contents of the PDF files.
But Google can’t seem to see PDF files. Google indexes the web page which contains the download button, but it doesn’t find the actual PDF file available for download. Is there any way that I can expose the url of the file to Google?
Thank you
In reply to: Download Limit Message
Topic: Email Lock
I have a website where we have used the Email lock and Agree to Terms on a download. This has stopped working and the plugin itself is displaying incorrectly in the backend.
The Email Lock screen now displays a logo which is really stretched and the options to enter name and email address are not displayed:
https://www.dropbox.com/s/4jvqwi0t85f5xuh/Screenshot%202020-06-21%20at%2019.56.04.png?dl=0This is the Downloads dashboard too:
https://www.dropbox.com/s/2tscalcttag35ix/Screenshot%202020-06-21%20at%2019.55.34.png?dl=0I need this fixing urgently!
The downloads are not appearing in AIOSEO sitemap, https://www.riddimstream.com/sitemap.xml
I alerady raised it with aioseo support, and this is what they said:
Mark,
Thank you for contacting us.
We’re aware of the problem with the WP Download Manager plugin and have been in contact with the developer of that plugin who has said that the post type is only available within the code of his plugin and not available to plugins such as ours.
We have an issue open to work with the developer of that plugin to add compatibility.
im very annoyed about this, before i bought the pulling i asked if the CPT was public and if other plugins would be able to interact with the CPT:
———- Forwarded message ———
From: WPDM Support <support@wpdownloadmanager.com>
Date: Sat, 23 May 2020 at 16:31
Subject: Re: Presales
To: Riddim Stream <mark@riddimstream.com>We are using wpdm here https://www.wpdownloadmanager.com/, WPDM CPT is public, searchable and SEO friendly.
—————————————————————————-——— Support Team
WordPress Download ManagerThe main reason i moved from download monitor was because i was told the CPT was pubic and was lead to believe that it should work with AIOSEO, they also told me so long as the CPT was public it should work.
So whats going on with the ticket they have open, when is AIOSEO going to work with Download Manager?
The other issue i have is with the search box here https://www.riddimstream.com/digital-record-pool/
If you type is an artist name that would appear in title eg, ricardo drue. Select title and hit search, it brings up results but the results do not relate to the search term, if you change the term and search again, it just brings the same results up. What do I need to do in order to perform search on download titles please sir?
In reply to: Problem with Some Attached Files (File Not Found)
Topic: User uploads and downloads
Search Results for 'all+downloads'
Manage your purchases, downloads, and account settings
