I have a website where we have used the Email lock and Agree to Terms on a download. This has stopped working and the plugin itself is displaying incorrectly in the backend.
is there any shortcode to list all files uploaded or downloaded by logged-in user, i d’ont want to use [wpdm_user_dashboard] and [wpdm_frontend] shortcode, i need just to integer those list in my custom dahsboard.
Hi,
Can you please check those,
1. check your download manager category access to the subscriber role Downloads > Categories > Your category
2. check Downloads> Settings > Basic > Access Settings > When a user is not allowed to download: Hide Everything
3. You can also set option from Your package > Package Settings> Allow access
This reply was modified 5 years, 8 months ago by Nayeem Riddhi.
It looks like I’ve been able to fix this by going into the plugin Settings and saving the settings again, which I guess cleared a transient or flushed something out, so the stats are tracking again.
There’s another strange thing happening, which is on the stats page (/wp-admin/edit.php?post_type=wpdmpro&page=wpdm-stats), the total downloads for “Today” doesn’t correspond to the graph or the “Export History” log, so it appears the “Today” stat is showing more like over 48 hours’ worth of data (i.e. a higher figure). I’m not sure if that’s something you can recreate on your own demo, or whether it’s just occurring on my website?
There’s a few other issues I’ve had too (e.g. PayPal payments are all listed as “Stripe”) but I’ll open another support ticket another day about these.
Recently updated download manager and all the passwords linked to each download have been lost. Is there a way I can bulk add the same password to all the downloads?
The order_by parameter has recently stopped responding to any kind of input and has thrown all my lists of downloads into the wrong orders. Is this is a bug in a recent release? Is there a fix for this ?
We’re almost there, I need to know how we can “reset” the limit when they pay again. Let’s say they pay $25 (10 files plan) and they use it (they download 10 files). They want to try to buy the same plan, but they are already locked in to the plan. For a better UX, I’d like to let them know that their limit is passed and they are no longer in 10 file plan (we don’t have a time limitation but we have # of file limitation)
Is there anyway to cancel the membership “Automatically or programmatically” once a user hit the limit of downloads (10 files in this case) ?
Or even further, sending an email for a renewal. So they know that they have to purchase the plan again?
Thank you for your response.
After user hits the limit, it should give them a message to purchase more packages. Can you explain about the customized plugin pleasE?
Also, when after downloading a PDF, how can user download the PDF again? Is there a way to download a file again or is there a way to show a message “you have already purchased the file, go to X to download/view the file?
Obviously, we don’t want to count those again.
Another thing, I know that you can upgrade your plans. This way the number of downloads should add up. How does this plugin work to handle this?
Overall, you’re saying to create 8 plans (8 roles) to get started with this. Right?
To enable the auto-update, login to your WPDM account from the Downloads > Settings > License tab. If login is successful and you have an active subscription then you can update the future releases right from your plugins page.
I have added the email lock and all of my downloads are no longer downloadable? Just gives me the following message now: Download was expired on June 9, 2020 01:37 PM
To enable the auto-update, login to your WPDM account from the Downloads > Settings > License tab. If login is successful and you have an active subscription then you can update the future releases right from your plugins page.
Unfortunately, this will query all downloads, where all I would like to have is a page showing the categories to allow users to click and see the downloads for those categories. I could probably build a page and add images and have them linked to the categories, but wondered if there was a shortchode just to list the category names (preferably with the thumbnail for that category).
I see what you’re suggesting, which would give a kind of tabbed approach but it will query all the downloads which will slow things down for a root page.
Am using breadcrumbs, and would like a page that would act as a root for all downloads, so it would be a page with just a list of all categories and thumbnails for the categories. Can’t seem to find a shortcode that will do it, is there one ?
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