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Nov 8, 2020 at 3:10 pm #140236

In reply to: “Invalid dir path”

Nayeem Riddhi
Moderator

Hi,

Please see the doc here, https://www.wpdownloadmanager.com/doc/short-codes/wpdm_all_packages-list-all-downloads-in-tabular-format-in-a-page/, you can adjust it from the parameter, cols and colheads

thanks

Nov 7, 2020 at 4:06 pm #140216

In reply to: Download Stats Not Updating Since 10/19

Dave Merkel
Participant

I reinstalled the latest version of WPDM and disabled all other non-esential plugins (WPDM, S3. The problem persisted. I have now rolled back to WPDM v5.2.4 and stats are working again for the newest downloads. I’m not getting any stats for downloads prior this latest rollback to v5.2.4.

Nov 4, 2020 at 4:03 am #139981

In reply to: How to Upgrade between Major Versions?

Nayeem Riddhi
Moderator

Hi,

For the upgrade, please check this option Downloads > Settings > License option and save settings again. Then try again to update. It will work then,

otherwise only for the add-on,

you can follow one of these steps for now,

1 ) Deactivate and delete the old version. You won’t lose any data.
2 ) Download the latest version from here https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases
3 ) Install the latest version and activate the license key.

thanks

Nov 3, 2020 at 2:51 am #139880

In reply to: How to hide or redirect the direct Download link for Users

Nayeem Riddhi
Moderator

Instead of a single package search feature, you can use the search feature for multiple packages, like this shortcode, https://www.wpdownloadmanager.com/doc/short-codes/wpdm_all_packages-list-all-downloads-in-tabular-format-in-a-page/, please let me know if it helps you

thanks

Nov 3, 2020 at 2:49 am #139879

In reply to: [wpdm_category] use AND operator for tags

ibradley
Participant

This reply has been marked as private.

Nov 2, 2020 at 9:24 pm #139861

Topic: Downloads not downloading on iPhone

in forum Download Manager Pro

Karley Hall
Participant

Glowforge Laser Engraved Santa Trays

On this page, I can put in my info to download the file but it never starts the download from an iPhone. On a desktop computer/ laptop it works just fine. Can you please help?

Oct 30, 2020 at 2:26 pm #139680

In reply to: Can’t update Download Manager Pro

Nayeem Riddhi
Moderator

Hi,

you can follow one of these steps for now for updating any add-on,

1 ) Deactivate and delete the old version. You won’t lose any data.
2 ) Download latest version from here https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases
3 ) Install the latest version and activate the license key.

and for WPDM PRO plugin, go to Downloads > Settings > License option and save settings again. Then try again to update. It should work then,

thanks

Oct 28, 2020 at 6:40 pm #139528

Topic: Membership Plan Roles not working

in forum Download Manager Pro
Bobby Hayes
Participant
We’ve had many issues with the membership plugin. We have since moved away from wordpress.com hosting as we were getting critical errors. Since we moved hosting, I’ve upgraded the membership plugin to the latest version. Prior to this upgrade, the membership plan selection in the Download Files Allowed Access was not working. It would only work if you had subscriber as the role. When selecting Free Plan as the role access, it doesn’t work. Since the upgrade, it still is not working properly. It only works if Subscriber role is selected and not Free Plan. I need to make sure that these roles are working properly and they are not. If they purchase the free plan, they should get the Free Plan role (which they do) but the file downloads don’t work as it gives an Access Denied button. Can this please get fixed asap?
- This topic was modified 5 years, 8 months ago by Bobby Hayes.
Oct 28, 2020 at 1:04 am #139481

In reply to: Filter by Multiple Categories

Nayeem Riddhi
Moderator

Hi,

For both categories common downloads package, you can use this shortcode, https://www.wpdownloadmanager.com/doc/short-codes/wpdm_packages-wp_query-in-a-shortcode-for-download-manager-packages/, here you will find a parameter called operator (string) ► ‘IN’, ‘AND’, I think this will help you

thanks

Oct 27, 2020 at 2:18 pm #139430

Topic: Download Stats Not Updating Since 10/19

in forum Download Manager Pro
Dave Merkel
Participant
Downloads all work, but download stats are not tracking any longer, that would be since DL Manager v5.2.5 or 5.2.6 – I’m not sure which.
- This topic was modified 5 years, 8 months ago by Dave Merkel.
Oct 27, 2020 at 9:28 am #139379

In reply to: Thumbnail image size

Nayeem Riddhi
Moderator

hi,

please check now, it is ok or not, https://jenx.fentidev.co.uk/distributor-portal/media-area/atom-media, i have adjusted from plugins > download-manager > tpls > wpdm-all-downloads.php file. if you want to back-up the file for the next update, you can also follow this doc, https://www.wpdownloadmanager.com/doc/template-files/

thanks

Oct 24, 2020 at 9:13 am #139220

In reply to: Download button not working any more

Cornelis Bockemühl
Participant

Thanks for the hint, but I must admit that I am not able to follow it! Because basically this is what I was looking for without any success before I posted my question here.

“Basic settings”: Do you mean the “Settings” that you find directly in the main menu? Anyway, I cannot find any download related point in any of the submenus

“Settings” submenu in the “Downloads” main menu? Same thing

Any other location?

I would be happy if you could specify slightly more!

Best regards,
Cornelis

Oct 24, 2020 at 7:29 am #139216

In reply to: New custom taxonomy as download manager tags ruined the structure!!!!

Shahjada
Keymaster

Hi,
Use the follwing plugin to migrate old tags to new wpdm tags:
https://www.dropbox.com/s/cqznl8kywl5qa5z/wpdm-tag-importer.zip?dl=0

Install and activate the plugin, then go to Admin Menu ► Downloads ► Settings ► Migrate Tags tab, click on migrate tags button.

Oct 22, 2020 at 3:52 pm #139052

Topic: Download button not working any more

in forum Download Manager Pro
Cornelis Bockemühl
Participant
- Two types of downloads: one for all logged in users, one for customers only (specified by user roles)
- The downloads are managed by “WPDM Packages by Category” widgets
- The link template is customized as shown below
- The purpose is to immediately start the download (downloads for all) or after accepting the conditions (dld for customers), with no additional template showing that has a “Prev” and “Next” button that would lead to packages that are not supposed to be visible for the category of users
Here follows the template code. The [download_link_extended] does all the above, generates the word “Download” marked as link and also reacting like a link should react on mouse click – only the download is not starting, like the link goes to nowhere.
```
<style>
  .app_name {
    color: #0000c0;
    font-family: sans-serif; 
    font-size: larger;
    font-weight: lighter;
  }
  .company_name {
    color: #408080;
    font-family: sans-serif;
  }
  .ptitle {color: #408080; fint-size: xx-large; }
</style>

<div class="panel panel-default">
    <div class="panel-body">
 
    <div class="media">
        <div class="pull-left">[icon]</div>
        <div class="media-body"><strong class="ptitle">[title]</strong>
            [description]
            <div><strong>[download_link_extended]</strong></div>
        </div>
    </div>
 
    </div>
    <div class="panel-footer">[file_size]</div>
</div>
```
- This topic was modified 5 years, 8 months ago by Cornelis Bockemühl.
Oct 22, 2020 at 3:27 pm #139047

In reply to: List Style – press releases (pdf)

Nayeem Riddhi
Moderator

For showing all categories and downloads on a single page with different styles, you can use this add-on, and you will also able to customize the link-templates for using in that shortcode,

WPDM Directory Add-on

and for elementor, you can use this add-on,

Elementor Addons

please let me know further if you need more help,

thanks

Oct 22, 2020 at 11:27 am #139006

In reply to: VERY BAD SUPPORT!

Nayeem Riddhi
Moderator

For this section, https://share.getcloudapp.com/04uOELYK

you need this add-on, https://www.wpdownloadmanager.com/download/wpdm-directory-add-on

And for this section, https://share.getcloudapp.com/mXu6YJxY

you have to use the app-card template, I have already imported from this section, https://share.getcloudapp.com/YEuyrBbg

in your link-templates,

and for this section, https://share.getcloudapp.com/4guJKZEG

you have to use this link-template, Call to Action 4

and like this page https://demo.wpdownloadmanager.com/wpdmpro/downloads/movies/, you have to use,

Image Hover Split from import template, please let me know if you need more help,

thanks

Oct 21, 2020 at 3:52 pm #138931

In reply to: Change default template

Mahdi Rizvi
Participant

Hi,

I think I may not have explained my issue properly.

The link template that is applied to all downloads by default (the global default setting) is link template ‘A’ let’s say. I would like to change the global default to template ‘B’, a different template, so that it will universally apply across my site.

Oct 21, 2020 at 3:31 pm #138925

In reply to: VERY BAD SUPPORT!

Pedras Riscas
Participant

This reply has been marked as private.

Oct 20, 2020 at 9:15 pm #138857

In reply to: Disable Some File’s from being downloaded

Shahjada
Keymaster

Yes, you can do that by modifying the shortcode parameter. You can specify the colums you want to show in shortcode parameter, please check the doc:
https://www.wpdownloadmanager.com/doc/short-codes/wpdm_all_packages-list-all-downloads-in-tabular-format-in-a-page/

Oct 20, 2020 at 1:17 pm #138787

In reply to: Update keeps on breaking my site

Sidratul Sohrat
Spectator

Hi,
Please follow the steps to upgrade:
1.Download the latest version from https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases
2.Install and activate the latest version
3.Done!

Also check if there correct license key in your Downloads > Settings > License option. and save settings again. Then try again to update.

Hope it will not break your site. If it breaks please let us know.

From the next update, you will be able to use the automatic upgrade as usual.

Oct 19, 2020 at 5:31 pm #138721

In reply to: WooCommerce Products Appearing as Downloads?

Mason Portell
Participant

This reply has been marked as private.

Oct 19, 2020 at 5:29 pm #138720

Topic: WooCommerce Products Appearing as Downloads?

in forum Download Manager Pro

Mason Portell
Participant

I am using this plugin on a development site, and my woocommerce products are showing up as downloads? I dont know why.

I am using this Shortcode: [wpdm_search_result init=1 template="link-template-default" cols=2]

Here is a picture: https://i.gyazo.com/229178c8ed7394dda146b57923f2ad0b.png

The “You are not allowed to download” warnings are all WooCommerce products. I do not know why they are being pulled in. The SLUGs of the WooCommerce have /products/ in the URL and the downloads have /package/ in the URL.

I can share more details in a private response.

Oct 19, 2020 at 3:52 pm #138705

In reply to: Stats used with form lock

Sidratul Sohrat
Spectator

Hi
You can check Downloads>Subscribers to know which users actually downnloaded the file. Downloaded will show on the right side of the users name and email address.

Oct 19, 2020 at 3:17 pm #138696

In reply to: Directory add-on not working anymore at all
bostjan laba
Participant
new update of directory add on has missing “languages” folder. I’ve created it under plugins/wpdm-archive-page/ and copied my own translations and now it works again…

Also:
– now it properly does not show all-downloads until you select a category BUT breadcrubs still show “Home All downloads” (make no sense).
– my translation works on HOME ALL DOWNLOADS on initial page opening. BUT when I select a category and go back (click “HOME”), the translation does not work anymore for breadcrumbs.
- This reply was modified 5 years, 9 months ago by bostjan laba.
Oct 19, 2020 at 3:08 am #138630

In reply to: Download Mamager stopped showing the download count

Joshua Laing
Participant

I thought it was something on my end I tried different themes even ones from them and reinstalled my server and files and its still just showing a rectangle or an arrow for the download count and it says Download and not like Total DownloadS with an S on the end.
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