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AuthorSearch Results
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May 3, 2021 at 9:01 am #151681
Nayeem RiddhiModeratorHi,
For Invalid File Type updating ( 3.1.17 or 5.3.7 ), you may face the following 2 issues:
- Upload is not working
- Showing “Invalid File Type” error when trying to download
Here is the reason and solution:
<hr/>
From WPDM Free 3.1.20 and WPDM Pro 5.3.7, we have changed the file type validation process during file upload and download. Now, you have to white file types to allow them to upload or download. You will find the option at Admin Menu ► Downloads ► Settings ► Basic Settings Tab ► Upload Settings section.

Please add file types ( texts, multiple texts separated by a comma ) as shown on the marked image. And then save settings. The shall resolve the issue.
or, Just Keep it Empty for WordPress default use as I image attached
thus it may resolve the issue
thanks
May 2, 2021 at 5:16 pm #151660
Nayeem RiddhiModeratorHi,
If you are trying package link over download text for this shortcode
wpdm_all_packages, I have made a custom file that will render you download text for package link, please copy this Pastebin URL code,then try to paste
download-manager > tpls/tpls3 > wpdm-all-downloads.phpfile, if you are using bootstrap4 then tpls, bootstrap3 then tpls3, for making backup the file, please follow this doc, https://www.wpdownloadmanager.com/doc/template-files/please let me know, if it works from your side
thanks
May 1, 2021 at 3:44 pm #151619In reply to: Error downloading files after update 5.3.7
Nayeem RiddhiModeratorHi,
After this update ( 3.1.17 or 5.3.7 ), you may face the following 2 issues:
- Upload is not working
- Showing “Invalid File Type” error when trying to download
Here is the reason and solution:
<hr/>
From WPDM Free 3.1.20 and WPDM Pro 5.3.7, we have changed the file type validation process during file upload and download. Now, you have to white file types to allow them to upload or download. You will find the option at Admin Menu ► Downloads ► Settings ► Basic Settings Tab ► Upload Settings section.

Please add file types ( texts, multiple texts separated by a comma ) as shown on the marked image. And then save settings. The shall resolve the issue.
or, Just Keep it Empty for WordPress default use as I image attached
thus it may resolve the issue
thanks
May 1, 2021 at 12:17 pm #151609In reply to: Invalid File Type (Pdv_202103_it_Color.pdf)!
Nayeem RiddhiModeratorHi,
After this update ( 3.1.17 or 5.3.7 ), you may face the following 2 issues:
- Upload is not working
- Showing “Invalid File Type” error when trying to download
Here is the reason and solution:
<hr/>
From WPDM Free 3.1.20 and WPDM Pro 5.3.7, we have changed the file type validation process during file upload and download. Now, you have to white file types to allow them to upload or download. You will find the option at Admin Menu ► Downloads ► Settings ► Basic Settings Tab ► Upload Settings section.

Please add file types ( texts, multiple texts separated by a comma ) as shown on the marked image. And then save settings. The shall resolve the issue.
or, Just Keep it Empty for WordPress default use as I image attached
thus it may resolve the issue
thanks
Apr 30, 2021 at 9:47 am #151556In reply to: Email Template / Preview and Result not the same
Steve LaborieParticipantAnother issue we have. The first time somebody fills out a form to download, we receive all the info in the download notification. If I continues his session and downloads more, we only receive the IP address, the other info is not added, only on the first download. Is there a setting for that?
Apr 30, 2021 at 9:21 am #151554In reply to: Avada theme conflicts
Nayeem RiddhiModeratorI have seen that which template you are using in the shortcode there you have used
link-template-default,by default, you are using
link-template-default.phpfor the link template. After customizing/adjusting download button tag, you can copy the file in the theme directory naming a folder called download-manager, then paste it intpls>page-templatesfor page template ortpls>link-templatesfor link template. and you can follow this doc for making backup files, https://www.wpdownloadmanager.com/doc/template-files/also, you can use the pre-made link-templates or page-templates from here as i image attached,
from
Downloads > Templatessectionand for title size, you may use adjusted font size for the package title
I hope those may help you
Thanks again
Apr 29, 2021 at 7:13 pm #151523In reply to: Disable zip bundle
Bugra CeylanParticipantThis reply has been marked as private.Apr 29, 2021 at 2:11 pm #151468
Nayeem RiddhiModeratorHi,
After this update ( 3.1.17 or 5.3.7 ), you may face the following 2 issues:
- Upload is not working
- Showing “Invalid File Type” error when trying to download
Here is the reason and solution:
<hr/>
From WPDM Free 3.1.20 and WPDM Pro 5.3.7, we have changed the file type validation process during file upload and download. Now, you have to white file types to allow them to upload or download. You will find the option at Admin Menu ► Downloads ► Settings ► Basic Settings Tab ► Upload Settings section.

Please add file types ( texts, multiple texts separated by a comma ) as shown on the marked image. And then save settings. The shall resolve the issue.
or, Just Keep it Empty for WordPress default use as I image attached
thus it may resolve the issue
thanks
Apr 29, 2021 at 2:00 pm #151465In reply to: PDF invalid file type error after WPDM 5.3.5 > 5.3.7
Nayeem RiddhiModeratorHi,
After this update ( 3.1.17 or 5.3.7 ), you may face the following 2 issues:
- Upload is not working
- Showing “Invalid File Type” error when trying to download
Here is the reason and solution:
<hr/>
From WPDM Free 3.1.20 and WPDM Pro 5.3.7, we have changed the file type validation process during file upload and download. Now, you have to white file types to allow them to upload or download. You will find the option at Admin Menu ► Downloads ► Settings ► Basic Settings Tab ► Upload Settings section.

Please add file types ( texts, multiple texts separated by a comma ) as shown on the marked image. And then save settings. The shall resolve the issue.
or, Just Keep it Empty for WordPress default use as I image attached
thus it may resolve the issue
thanks
Apr 29, 2021 at 10:06 am #151434In reply to: Only show download button
Nayeem RiddhiModeratorHi,
yes, possible
by default, you are using
link-template-default.phpfor the link template andpage-template-default.phpfor the page template. After customizing/adjusting download button tag, you can copy the file in the theme directory naming a folder called download-manager, then paste it intpls>page-templatesfor page template ortpls>link-templatesfor link template. and you can follow this doc for making backup files, https://www.wpdownloadmanager.com/doc/template-files/also, you can use the pre-made link-templates or page-templates from here as i image attached,
from
Downloads > TemplatessectionI hope those may help you
Thanks.
Apr 29, 2021 at 6:34 am #151423
Blue Shield InternationalParticipantHi
I don’t understand what you mean
“It is working fine here, with items_per_page more than 12, the packages was causing the issue which allows access option was empty from package settings, https://theblueshield.org/wpdm-test/”There are 18 packages?
I don’t understand how the shortcode generator
For this image, https://www.wpdownloadmanager.com/wp-content/uploads/2012/11/wpdm-archive-page-addon-shortcode-generator.png,depends on this add-on, https://www.wpdownloadmanager.com/download/advanced-tinymce-button/,
HOW do they interact? How do I fix it?
What even is Tinymce? do I need it? Can I remove it? Will that fix it? If I remove it, what setting will make all 18 downloads display?Secondly, why do I always need to be logged in to access the downloads?
User registration does not work, so I do not want people to need to log in to access them?
Though I would also like user registration to work?Thanks, Emma
Apr 28, 2021 at 6:46 pm #151408In reply to: plugin update simply delete plugins
Nayeem RiddhiModeratorPlease simply click the Save Settings again for the license key option from
Downloads > Settings > License, which will regenerate the access token. Finally, go to the plugins page and the update will work fine this timeand for add-on for now,
1 ) Download the latest version from here https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases
2 ) Install the latest versionthanks, I hope you have understood
Apr 26, 2021 at 4:46 pm #151228
Nayeem RiddhiModeratorHi,
After this update ( 3.1.17 or 5.3.7 ), you may face the following 2 issues:
- Upload is not working
- Showing “Invalid File Type” error when trying to download
Here is the reason and solution:
<hr/>
From WPDM Free 3.1.20 and WPDM Pro 5.3.7, we have changed the file type validation process during file upload and download. Now, you have to white file types to allow them to upload or download. You will find the option at Admin Menu ► Downloads ► Settings ► Basic Settings Tab ► Upload Settings section.

Please add file types ( texts, multiple texts separated by a comma ) as shown on the marked image. And then save settings. The shall resolve the issue.
or, Just Keep it Empty for WordPress default use as I image attached
thus it may resolve the issue
thanks
Apr 26, 2021 at 4:08 pm #151220In reply to: Can’t access download manager
Karley HallParticipantI can’t access my downloads to be able to adjust them. Is there a way to access them without getting that error?
This page isn’t workingkarleyhall.com is currently unable to handle this request.
HTTP ERROR 500Apr 26, 2021 at 4:01 pm #151218In reply to: Can’t access download manager
Nayeem RiddhiModeratorHi,
After this update ( 3.1.17 or 5.3.7 ), you may face the following 2 issues:
- Upload is not working
- Showing “Invalid File Type” error when trying to download
Here is the reason and solution:
<hr/>
From WPDM Free 3.1.20 and WPDM Pro 5.3.7, we have changed the file type validation process during file upload and download. Now, you have to white file types to allow them to upload or download. You will find the option at Admin Menu ► Downloads ► Settings ► Basic Settings Tab ► Upload Settings section.

Please add file types ( texts, multiple texts separated by a comma ) as shown on the marked image. And then save settings. The shall resolve the issue.
or, Just Keep it Empty for WordPress default use as I image attached
thus it may resolve the issue
thanks
Apr 26, 2021 at 2:07 pm #151206
Nayeem RiddhiModeratorFor active license, you may check your user account, https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases and for setup license key you may check this doc, https://www.wpdownloadmanager.com/doc/installing-wordpress-download-manager-pro/ and For updating you may simply click the Save Settings again for the license key option from
Downloads > Settings > License, which will regenerate the access token. Finally, go to the plugins page and the update will work fine this time and for your 3rd problem can you please elaborate more on your issue, pleasethanks
Apr 26, 2021 at 2:04 pm #151205
Nayeem RiddhiModeratorFor active license, you may check your user account, https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases and for setup license key you may check this doc, https://www.wpdownloadmanager.com/doc/installing-wordpress-download-manager-pro/ and For updating you may simply click the Save Settings again for the license key option from
Downloads > Settings > License, which will regenerate the access token. Finally, go to the plugins page and the update will work fine this timethanks
Apr 26, 2021 at 1:49 pm #151203In reply to: Invalid File Type (xxx.xxx)!
Nayeem RiddhiModeratorHi,
After this update ( 3.1.17 or 5.3.7 ), you may face the following 2 issues:
- Upload is not working
- Showing “Invalid File Type” error when trying to download
Here is the reason and solution:
<hr/>
From WPDM Free 3.1.20 and WPDM Pro 5.3.7, we have changed the file type validation process during file upload and download. Now, you have to white file types to allow them to upload or download. You will find the option at Admin Menu ► Downloads ► Settings ► Basic Settings Tab ► Upload Settings section.

Please add file types ( texts, multiple texts separated by a comma ) as shown on the marked image. And then save settings. The shall resolve the issue.
or, Just Keep it Empty for WordPress default use as I image attached
thus it may resolve the issue
thanks
Apr 24, 2021 at 6:22 pm #151125In reply to: Gallery code not working in page template
Nayeem RiddhiModeratorI have checked that PDF viewer is working fine from my side, https://steinwaylyngdorf.com/downloads/model-b-installation-manual/ can you please share the gallery code related packages
thanks
Apr 23, 2021 at 10:25 pm #151102In reply to: Invalid File Type after Update to 5.3.7.
Brian SwintalMemberI had the line blank as suggested and it still gave me the error. When I manually entered the file extensions all my downloads started to work again.
Apr 23, 2021 at 1:46 pm #151017
Nayeem RiddhiModeratorFor updating you may simply click the Save Settings again for the license key option from
Downloads > Settings > License, which will regenerate the access token. Finally, go to the plugins page and the update will work fine this timethanks
Apr 23, 2021 at 9:29 am #150994In reply to: Gallery code not working in page template
Casper BjergParticipantThis reply has been marked as private.Apr 22, 2021 at 9:44 am #150921
Nayeem RiddhiModeratorFor updating you may simply click the Save Settings again for the license key option from
Downloads > Settings > License, which will regenerate the access token. Finally, go to the plugins page and the update will work fine this time, I hope it will work then from your side toothanks
Apr 22, 2021 at 9:34 am #150918In reply to: Can’t download latest version
Nayeem RiddhiModeratorPlease try now, it is working fine now, and for updating you may simply click the Save Settings again for the license key option from
Downloads > Settings > License, which will regenerate the access token. Finally, go to the plugins page and the update will work fine this timethanks
Apr 21, 2021 at 9:19 pm #150886Topic: you are not allowed to download
in forum Download Manager Pro
Marvin LopezParticipantHi, i have a problem with downloads, at first i think only happen to my user but now i see others users has the same issue.
When i upload a file, i can not donwloads my same file but i can download the other files from others users, and the same happen when they uploads a file, they can not downloads their own files.see screenshot: https://infonetla.org/wp-content/uploads/2021/04/Captura-de-Pantalla-2021-04-21-a-las-15.13.37.png
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AuthorSearch Results
Search Results for 'all+downloads'
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Search Results
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Hi, i have a problem with downloads, at first i think only happen to my user but now i see others users has the same issue.
When i upload a file, i can not donwloads my same file but i can download the other files from others users, and the same happen when they uploads a file, they can not downloads their own files.see screenshot: https://infonetla.org/wp-content/uploads/2021/04/Captura-de-Pantalla-2021-04-21-a-las-15.13.37.png

