Search Results for 'Add Url'

Hi,

I have checked from General settings that your WordPress address (URL) Site address (URL) are not same, so sometimes causing page redirecting issue. can you please check it and if possible make them same

Thank you and regards

Hello @diadoraz10,

Sorry to hear about the issue.
Please also update all related addons of WPDM if you are using.
If the problem still occurs, Could you please share the related page/file/package URL with us?
Please also share the admin access of your website in a private reply.

It helps us to quickly figure out the issue and resolve it immediately.

Thank you

Hello @agisinc,
Greetings for the.
We have released the latest version 6.0.9 of the WPDM PRO plugin and add-ons. According to the latest update of WPDM PRO, you also need to update the other add-ons as well. Please update them, or you can download them from here.
I hope it will work fine then. If it doesn’t work, then please provide us with test user login credentials as well in a private reply for checking.
Also, please share the related page/file/package URL with us where the issue exists.
However, please keep empty the Allow Acess section if you use the Select Members section.
Regards

Hello @twomuch,
Sorry for this inconvenience.

Initially it sounds like the URL found via WPPM stripe Webhook Endpoints you’ve added to Stripe via https://dashboard.stripe.com/account/webhooks may possibly not match this screen from your Stripe settings exactly.

Also Deleting and re-adding the webhook secret key may work.

So in this case, I would suggest you to recheck and re-adding the settings for both stripe and WPPM to fix the issue.
Thanks

Hi,
Download URLs like .../?wpdmdl=3221 are not usually crawlable and noindex, nofollow is only set for download contents. For now, no settings option is available for that. However, we shall add an option to control this feature in the next update.

Hello @kylie-messierstemconnector-com,

Greetings for the day!

According to the latest update of WPDM PRO, you also need to update the other add-ons specially WPDM - Form Lock as well. Please update WPDM - Form Lock, or you can download them from here.
I hope it will work fine then. If it doesn’t work, then please provide us with your temporary wp-admin login details and site URL in a private reply for checking the issue.
Also, please share the related page/file/package URL with us where the issue exists.

Regards

Hello @noomia,

Hope you are well. If you have already created a package. Then you will also be able to upload/attach files for that package. If you have kept just the file name you should keep the files in wp-content/uploads/download-manager-files dir too. And for local files, you will not be able to attach files from the local PC drive directly.

After applying the previous codes, The JSON response looks like the following example:

{
      "id": 6488,
      "title": "The Alchemist",
      "slug": "the-alchemist",
      "description": "The Alchemist follows the journey of an Andalusian shepherd boy named Santiago.",
      "excerpt": "The Alchemist is a novel by Brazilian author Paulo Coelho.",
      "author": 1,
      "status": "publish",
      "parent": 0,
      "tags": [
          "novel",
          "paulo-coelho"
      ],
      "categories": [
          16
      ],
      "thumbnail": "https://example.com/wp-content/uploads/2019/01/the-alchemist.jpg",
      "additional_previews": [
          "https://example.com/wp-content/uploads/2019/03/the-alchemist-cover.jpg",
          "https://example.com/wp-content/uploads/2019/03/the-alchemist-map.jpg"
      ],
      "version": "3.0.0",
      "link_label": "Download",
      "quota": 0,
      "download_limit_per_user": "100",
      "view_count": 80,
      "download_count": 14,
      "package_size": "811.84 KB",
      "access": [
          "guest",
          "subscriber",
          "administrator"
      ],
      "user_access": [
          "admin"
      ],
      "individual_file_download": "1",
      "cache_zip": "-1",
      "template": "link-template-calltoaction1",
      "page_template": "page-template-1col-flat",
      "files": {
          "1": "The Alchemist.pdf"
      },
      "fileinfo": {
          "1": {
              "title": "The Alchemist",
              "password": "",
              "license_price": {
                  "statdard": "",
                  "extended": "",
                  "unlimited": ""
              },
              "price": ""
          }
      },
      "package_dir": "",
      "publish_date": "2019-04-01 12:00 am",
      "expire_date": "2019-08-31 12:00 am",
      "terms_lock": "1",
      "terms_title": "Agree to terms",
      "terms_conditions": "You can't redistribute without prior authorization.",
      "terms_check_label": "Checkbox Label",
      "password_lock": "1",
      "password": "[123][456]",
      "password_usage_limit": "2",
      "linkedin_lock": "1",
      "linkedin_message": "LinkedIn Share Lock message",
      "linkedin_url": "https://www.wpdownloadmanager.com/",
      "tweet_lock": "1",
      "tweet_message": "Custom tweet message",
      "twitterfollow_lock": "1",
      "twitter_handle": "Shahriar",
      "facebooklike_lock": "1",
      "facebook_like": "",
      "email_lock": "1",
      "email_lock_title": "Subscribe To Download",
      "email_lock_msg": "",
      "email_lock_idl": "0",
      "icon": "https://example.com/wp-content/plugins/download-manager/assets/file-type-icons/arrow.png",

      "base_price": "12.00",
      "sales_price": "10.00",
      "sales_price_expire": "2019-08-31 12:00 am",
      "pay_as_you_want": "0",
      "license": {
          "statdard": {
              "active": "1"
          },
          "extended": {
              "price": "22",
              "active": "1"
          },
          "unlimited": {
              "price": "32",
              "active": "1"
          }
      },
      "discount": {
          "subscriber": "10",
          "contributor": "20",
          "author": "30",
          "editor": "40",
          "administrator": "50"
      },
      "enable_license": "1",
      "enable_license_key": "1",
      "free_downloads": [
              "/Applications/XAMPP/wpdm/wp-content/uploads/2019/04/The-Alchemist-free-sample.pdf"
          ],
      "meta_input":{
        "meta_key" : "Hello"
      }    
  }

Thank you and regards

Hi @alistairgd,
Good day to you.
Please remove the sidebar from Appearance> Widgets or you can change the page template layout by using the below add-on.
You can follow this as a reference.

WPDM Page Templates

I hope it will work fine then. If it doesn’t work, then please provide us with your temporary wp-admin login details and site URL in a private reply for checking the issue.
Also, please share the related page/file/package URL with us where the issue exists.
Looking forward to hearing from you!

Hi @sterling,
Hope you are well. And sorry for the inconvenience. We have released the latest version 6.0.9 of the WPDM PRO plugin and add-ons. According to the latest update of WPDM PRO, you also need to update the other add-ons as well. Please update them, or you can download them from here.
I hope it will work fine then. If it doesn’t work, then please provide us with your temporary wp-admin login details and site URL in a private reply for checking the issue.
Also, please share the related page/file/package URL with us where the issue exists.
However, it will be very cooperative if you record me reproducing your issue using a tool like this?
It helps me to quickly figure out the issue and squash it immediately.
Thank you

Hello,
Thank you for contacting the support forum.
Are you using the WPDM Directory add-on and [wpdm_archive_filter items_per_page="10" template="default" cols=1] shortocde?

WPDM Directory Add-on

I hope it will work fine then. If it doesn’t work, then please provide us with your temporary wp-admin login details and site URL in a private reply for checking the issue.
Also, please share the related page/file/package URL with us where the issue exists.
Regards

Hello,
Sorry for the inconvenience.
Archive one is named as WPDM Directory Add-on.
Also, please don’t use the WPDM – TinyMce Button add-on as we are going to remove it ASAP. Because everyone is tending to use Gutenberg and WordPress is also recommending to use it.
However, if you cooperate with us by providing your admin login credentials and related page/package URL then we will set up the shortcode for you. Maybe you are inserting the shortcode wrong that’s why it’s not working.
Please, copy and use the exact shortcode from the add-on page or let us do it for you.

WPDM Directory Add-on

Regards

Hi @poppydesignstudio,
Sorry for the inconvenience.
In that case, please provide us with your temporary wp-admin login details and site URL in a private reply for checking the issue.
Also, please share the related page/file/package URL with us where the issue exists.
It will be very cooperative if you share your order ID and associated email address as well.
Thank You

Hello @nydunes,
Hope you are well. And sorry for the inconvenience.
According to the latest update of WPDM PRO, you also need to update the Advanced Access Control add-on as well. Please update it, or you can download them from here.
I hope it will work fine then. If it doesn’t work, then please provide us with your temporary wp-admin login details and site URL in a private reply for checking the issue.
Also, please share the related page/file/package URL with us where the issue exists.
Thank you

Hello,

Sorry to hear about the issues.

1. You can install pdf viewer from Downloads > settings > Updates option from your WordPress dashboard. If you can’t update it directry from WordPress dashboard, Please update from here.
Here is the url of the addon

WordPress PDF Viewer


2. To set preview image for each download you have to set featured image for package and then [thumb_widthxheight] in link template or page template to show preview image in the list.
To set preview image for category, you have to set image for each category from Downloads>Categories option.
Then you have to use this shortcode with title=1 parameter and id='' parameter

[wpdm_category] – Query All Downloads From One or More Categories


3. I have just tested this issue and I think it is a bug. I will forward the issue to the developer team. In the meantime you can add template parameter in shortcode to use template.

Please let me know if you have any quries or if you have got all the answers.

Thanks

Hello @webmasteraci,
Sorry for this inconvenience.

First of all please make sure that you are using the quote " instead of comma ” in the shortcode parameter.

However, You are using the latest WPDM Free version but since you have posted in the PRO forum SO I assume that you have the Pro plugin access.

Make sure that WPDM and all of its related add-ons you are using are in the latest version.
The current version of WPDM Pro is 6.0.8.
The current version of the WPDM directory (Archive Page) add-on is 4.3.2.

If you can’t update it directry from WordPress dashboard, Please update from here.
If, still the problem exists then please share your admin login credentials with us in a private reply so that we can debug and give you a better solution about it?
Also, please share the related page/file/package URL with us where the issue exists.

Best Regards

Hello @nvision,
Hope you are doing great.
Currently, there is no option to clear the old/outdated files. However, we are going to add a new option in the next/future update under the settings/package edit section like this delete associated files when the package gets deleted.
So, please cooperate and spare us some time.
Also, if you remove/delete files from the uploads->download-manager-files then it should show Sorry! File not found! instead of going to wp-admin.
Make sure that there is no redirection applied.
If still, the problem exists then please provide us with your temporary wp-admin login details and site URL in a private reply for checking the issue.
Regards

Hello ,

Sorry for this inconvenience.

Make sure that WPDM and all add-ons you are using of WPDM are in the latest version. If you can’t update it directry from WordPress dashboard, Please update from here.
If still the problem persists, Could you please share the related page/file/package test URL with us?
If possible please also share the admin access of your website in a private reply.

It helps us to quickly figure out the issue and resolve it immediately.

Thank you

Hello @ikram_dirujii,
It’s working fine in our test environment.
Are you using the latest version of both WPDM Pro and Download limit addon?
If still, it doesn’t work, please, provide us with your temporary wp-admin login details and site URL in a private reply for checking the issue.
Also, please share the related page/file/package URL with us where the issue exists.
However, it will be very cooperative if you record me reproducing your issue using a tool like this?
It helps me to quickly figure out the issue and squash it immediately.
Thank You