Hei!
1. When a document is uploaded (so it is natively available in wordpress), the preview renders properly.
2. However, if the document is added as a remote url, the preview is not generated/shown. An empty screen appears, instead.
Attaching screenshots–
Hello Chelsea Profit,
Hope you are well. Thanks for writing to us. For changing download button label, you can change or edit link label from your edit package section setting or bulk apply to all packages, You can use this add-on, https://www.wpdownloadmanager.com/download/wpdm-default-values/ and making thumbnail much bigger please kindly share the related URL thus I can adjust it for you. Please kindly check and let me know.
Thank you and kind regards
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Sorry for the inconvenience. I have checked here by deactivating WPDM – Elementor, but here the issue you have claimed not appearing in this URL, https://test.franzmayer.org.mx/exposicion/bancos-indigenas-de-brasil after deactivating add-on. Please kindly check and let me know.
Thank you and kind regards
Hello Eric Johnson,
Hope you are well. Can you please kindly share the which addon store URL you are talking about that showing BUy Now? You can also share the related URL. Please kindly check and let me now.
Thank you and kind regards
Hello, Asad
I hope you are doing well, and thanks for reaching out.
Could you please share the related URL and wp-login credentials in a private reply so I can check the issue? Additionally, could you explain a bit more about the link parameter you are referring to?
Regards
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For popup PDF viewer you can use PDF viewer add-on, https://www.wpdownloadmanager.com/download/wordpress-pdf-viewer/, And for the issue, please share the related URL again and give the temporary login access to the back-end for checking the issue. Please kindly check and let me know.
Thank you and regards
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For #1, can you please let me know where the issue is appeaing, you can share the related URL.
For #2, We have not built in shortcode for share button, but you can create this with HTML and use this on your package editor or custom template.
For #3, It has been added with separate add-on now.
For #4, Are you trying to disable this with individual packages?
For #5, I have back with information from our team that, It’s normal for the cart to maintain the original price of a product if a user clicks the “add to cart” button before a price change, as it is designed to not update the price once added.
For #8, Please kindly share the related URL.
For #9, I have seen that, the search icon is already in header menu on your theme.
Please kindly check and let me know.
Thank you and kind regards
Hello Ibrahim Ahmed,
Hope you are well.
For #1, Can you please elaborate more? please kindly share the related URL. If possible please give your temporary wp-admin login details in a private reply to check the issue?
For #2, If you are using Download PRO, you can customize the template and add share links or buttons
For #3, please kindly check this add-on for your requirement, https://www.wpdownloadmanager.com/download/wpdm-default-values/
For #4, Please kindly check this article, https://www.wpdownloadmanager.com/how-to-disable-comments-in-wordpress/
For #5, For this issue we are checking, I am going forward it to our related team authority.
For #6, Please from this directory wpdm-premium-packages\templates\checkout-cart\cart-form.php
remove the Quantity column, also backup the file following this article, https://www.wpdownloadmanager.com/doc/template-files/
For #7, You can use the v2 version now, if it works properly from your site.
For #8, Can you please elaborate more? please kindly share the related URL.
For #9, You can check this shortcode, https://www.wpdownloadmanager.com/doc/short-codes/wpdm_search_result-shows-search-form/.
Please kindly check and let me know.
Thank you and regards
So filling the form once only works per package, not per form? When we tested the demo, entering an email address once allowed us to download multiple files. It looked like the Form Lock worked the same way. It is an absolute necessity that users only need to fill out the form once. It would be really irritating for them to have to fill them out each time. We also need a way to link to each of the files individually. It looked like the easiest way to do that was to set each up as its own package. Please let us know how we can configure things so that users only have to fill out the form once and so that we can have URLs for downloading each individual document.
Please add support for Elementor Dynamic Tags in the Download Manager plugin to enable dynamic display of file details, download URLs/buttons, and metadata within Elementor widgets for custom templating. This feature would enhance flexibility, reduce reliance on custom code in PHP, and expand use cases for personalized and dynamic downloads, expanding the plugin with more flexible use cases.
Simply create a page using this short code: [wpdm_user_dashboard recommended="recent" signup=1 flaturl=0 fav=1]
and add the page in your main menu.
Please check and let me know if this works for you.
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I have to do it this way. The file is generated daily by a different system and placed into the WP system daily. I know that I can have the file served by php easily and mask the URL. I just don’t know how to add the captcha which is why i needed your plugin.
I’ve tried 2x to get your custom team to make this work and no response. I shouldn’t have to pay extra though as this is the WHOLE point of your plugin. If the system doesn’t hide the url, than anyone can see it and continue downloading it outside of my system. Why would they continue to pay or how can I track download counts.
This seems like a bug that needs to be fixed.
Hello Joseph Waddingham,
Hope you are well. And sorry for the inconvenience. Please share the related URLs. if possible, please, give your temporary wp-admin login details in a private reply to check the issue.
Thank you and regards
I added the link you said, and made a payment, it did not change anything. This is the link the customer was given after payment completed:
Purchases
If I check this link and I am logged in as an Admin, I can see the order and download page, and everything looks fine.
If I am not logged in, it asks me to login: https://tinyurl.com/2xu2uno7
Why is that happening if I have selected check out as guest? I can see 100% that the problem here is the Guest checkout options are not working.
Yes.

You can check the code yourself here: https://itsnamewasmormo.com/thank-you-transaction-result/
Please confirm 3 things in your reply.
1. Double check the shortcode is fine by opening the link above. You can see the page.
2. Check the settings in my previous screenshots are fine.
If both 1 and 2 is ok.
3. Provide me with code to override the settings
Please address 1, 2, 3 in your reply
Can you please add a new option to the dropdown when a user is not allowed to download:
1. Redirect to URL
2. Choose a Page/Post to display
3. Ability to set a custom ‘only block download’ message

One of the files in the list of WPDM files is not “uploaded”, it’s been added as a link to a file on the server.
When user clicks on front end to download it gets this page displayed:
<!DOCTYPE html>
<html style=”background: transparent”>
<head>
<title>Download </title>
<script>
var wpdm_url = {“home”:”https:\/\/www.neolink.si\/”,”site”:”https:\/\/www.neolink.si\/”,”ajax”:”https:\/\/www.neolink.si\/wp-admin\/admin-ajax.php”};
</script>
<link rel=”stylesheet” href=”https://www.neolink.si/wp-content/plugins/download-manager/assets/bootstrap/css/bootstrap.css” />
<link rel=”stylesheet” href=”https://www.neolink.si/wp-content/plugins/download-manager/assets/css/front.css” />
<link rel=”stylesheet” href=”https://www.neolink.si/wp-content/plugins/download-manager/assets/fontawesome/css/fontawesome.min.css” />
<link href=”https://fonts.googleapis.com/css?family=Overpass:400,700″ rel=”stylesheet”>
<!–
<script src=”https://www.neolink.si/wp-includes//js/jquery/jquery.js”></script>
<script src=”https://www.neolink.si/wp-includes//js/jquery/jquery.form.min.js”></script>
<script src=”https://www.neolink.si/wp-content/plugins/download-manager/assets/bootstrap/js/bootstrap.min.js”></script>
<script src=”https://www.neolink.si/wp-content/plugins/download-manager/assets/js/front.js”></script>
–>
<style>
:root {
–color-primary: #4a8eff;
–color-primary-rgb: 74, 142, 255;
–color-primary-hover: #4a8eff;
–color-primary-active: #4a8eff;
–color-secondary: #6c757d;
–color-secondary-rgb: 108, 117, 125;
–color-secondary-hover: #6c757d;
–color-secondary-active: #6c757d;
–color-success: #18ce0f;
–color-success-rgb: 24, 206, 15;
–color-success-hover: #18ce0f;
–color-success-active: #18ce0f;
–color-info: #2CA8FF;
–color-info-rgb: 44, 168, 255;
–color-info-hover: #2CA8FF;
–color-info-active: #2CA8FF;
–color-warning: #FFB236;
–color-warning-rgb: 255, 178, 54;
–color-warning-hover: #FFB236;
–color-warning-active: #FFB236;
–color-danger: #ff5062;
–color-danger-rgb: 255, 80, 98;
–color-danger-hover: #ff5062;
–color-danger-active: #ff5062;
–color-green: #30b570;
–color-blue: #0073ff;
–color-purple: #8557D3;
–color-red: #ff5062;
–color-muted: rgba(69, 89, 122, 0.6);
–wpdm-font: “Rubik”, -apple-system, BlinkMacSystemFont, “Segoe UI”, Roboto, Helvetica, Arial, sans-serif, “Apple Color Emoji”, “Segoe UI Emoji”, “Segoe UI Symbol”;
}
.wpdm-download-link.btn.btn-primary.btn-sm {
border-radius: 4px;
}
</style>
<style>
body{
font-family: Overpass, sans-serif;
font-weight: 400;
font-size: 14px;
}
.w3eden .alert:before{
text-transform: uppercase !important;
}
.w3eden .alert{
letter-spacing: 0.5px !important;
}
.w3eden .card .card-header{
font-size: 13pt;
}
.w3eden .card .card-body{
font-size: 13pt;
}
</style>
</head>
<body class=”w3eden”>
<div style=’display: table;vertical-align: middle;height: 90%;position: absolute;width: 90%;margin-left: 5%;’>
<div style=’text-align: center;height: 100%;display: table-cell;vertical-align: middle’>
<div style=’max-width: 70% !important;display: inline-block;font-size: 13pt’>
No file is attached with this package! </div></div></div>
</body>
</html>
Same page is shown if in backend I use button “Select from server”. What is this?
Bostjan