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In reply to: Download link stopped working in the Pro version
In reply to: Download link stopped working in the Pro version
Hello,
Thanks for reaching out.
Could you please share exactly where you applied the code? It would also be helpful if you could provide the URL where the code is working. Also share the
Premium Packageplugin version that you are usingIn Pro version you can add version for each file from the Attached File list
Looking forward to your response.
RegardsIn reply to: Invalid Link
In reply to: Inserting video via URL
Thanks, Tahasin. Is there any way around this? Our video team is going to begin adding all videos to our DAM starting April 6 and we are trying to avoid them uploading to Vimeo and to the DAM. If there could be a way for us to insert link via URL from the DAM, that would be ideal for our processes.
In reply to: Inserting video via URL
Topic: Inserting video via URL
We are looking at options to be able to add videos to packages from our Digital Asset Management (DAM) system as we are moving away from hosting our videos on Vimeo and Wistia. Through testing, it doesn’t look like that works and I’m curious if that is something built within WPDM that only allows certain URLs to be inserted into packages? I’ll post an example link to one of our DAM videos in a private reply.
Hi,
We are experiencing an issue where the download limit is not being enforced correctly.
We have a membership site using WP Download Manager where members should be limited to 50 downloads per 365 days.
Current configuration
WPDM → Settings → General → Download Limit
Annual membership Subscription: 50
Reset days: 365
Subscriber: 0
Guests: 0
Other roles are also set to 0.
Downloads are restricted to the role:
Annual membership Subscription
Subscribers cannot access the download pages.
Issue
A member account downloaded 200+ models within two days, despite the 50 download limit being set.
The downloads are visible in:
WPDM → Downloads → History
However, the download counter for the user did not increment correctly, and the system did not stop the downloads once the 50 limit should have been reached.
Additional context
Files are delivered via external Dropbox URLs
“Allow repeated download of already downloaded file” is currently enabled
“Count unique downloads only” is currently disabled
The user originally had the Annual membership Subscription role
Once the downloads were noticed, the account was manually changed to Subscriber, which correctly removed access to download pages
Expected behaviour
Once a user reaches 50 downloads, WPDM should prevent further downloads until the reset period.
Actual behaviour
The user was able to download over 200 files without being blocked.
Questions
Are download limits reliably enforced when using external file URLs (Dropbox)?
Are there any known issues where the download counter does not increment correctly?
Are there recommended settings for enforcing download limits in this scenario?
This limit is important for our membership model, so we need to ensure it is enforced consistently.
Any guidance would be appreciated.
Kind regards,
AnnaIn reply to: [pdf_gallery] no longer supports Excel file types
We’ve fixed the issue in the PDF Viewer add-on, not in the Download Manager plugin.
Kindly share the URL where template variables are not appearing.Regards
In reply to: Guest User in Download Stats
In reply to: link template selection missing (after update?)
You should see your purchases from here this URL, https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases, if you have already purchased any add-ons or any plugins from WPDM. Please kindly check.
Thank you
In reply to: Implementation Guide for Google Tags Addon
Hi Nayeem,
No, the URL loads WPDM Settings page with a red warning that says “Something is wrong!”.
I’ve also tried the URL with Litespeed cache disabled and Cloud in development mode and still get the same result.
On a third try I’ve disabled all other WPDM addons, deleted and reinstaled Google Tags for WPDM, tried a default theme and just keep getting the same “Something is wrong!”.
Happy to provide Admin and FTP access on a private reply if that helps.
Thanks,
AndreIn reply to: AWS S3 plugin shows file sizes of 0 KB.
If you are talking about amazon s3 attached files, for remote files, you need to enter file size manually in package settings, if a file is added from any remote location as a URL then the file size will not be calculated automatically. Please kindly check.
Thank you
Hi, I’m trying to create a page template that will allow us to show multiple videos. We have packages where we have more than one Vimeo or Wistia video that we are inserting via URL, but all of the page template tags I have tried are only displaying the last video in the package on the page. I’ve tried testing with YouTube too and that also doesn’t work. Is there a way for the [video_player_1200x600] tag to display multiple videos stacked on top of each other?
Additionally, we are running WPDM version 7.2.1 and I see instructions to set a default page template here: https://www.wpdownloadmanager.com/doc/core-features-templates-page-templates/ but when I go to
Downloads > Settings > User Interface, I don’t see an option forDefault Page Templateas specified. Can you assist?Hello,
When using the file cart add-on, I can add a file to my cart from an externally linked URL, but when I download the ZIP file, the externally linked URLS do not download. Is there a fix to this, or do the files need to be hosted on the same server? Thank you
in free version 3.3.45, we have next settings, and feels that adding customer role to this list doesn’t have any effect.
Failed to attach image to this forum, so thus imgurl.In reply to: Critical Error with Adding New Files on Front End
Actually, no that is not the issue. It shoots a critical error just going to the add file url I had provided.
In reply to: Critical Error with Adding New Files on Front End
Hello,
Thanks for reaching out.
Are you referring to the issue where, after creating an author dashboard/front end using the WPDM–Elementor add-on, adding a URL triggers a fatal error?
I look forward to your response.
RegardsHello,
I’m getting a critical error on Download Manager Pro on the Front End when using the add new url, /front-end-editor/?adb_page=add-new.Everything is updated. Using WPDM – Elementor and WPDM – Extended Short-codes for add-ons.
Please let me know what it might be.
Thanks.
Kindly share wp-login credentials and related download URL in a private reply to check the issue thoroughly. If the Rename New file is enabled then it will add
785940404wpdm_before the file names.In reply to: S3 Plugin Issue
In reply to: Email Locked Direct Download Link and UI Issues
Hello,
Clearing the cache worked and the modal windows appear now.
For the link this is what I did and I got it to work. I am using Avada builder so I needed to get only the necessary base elements so I could use the fusion builder buttons.
1. Image below I copied the direct URL Download link.
2. Then I needed the package ID
3. Required class for Email Locked URLS `class=”wpdm-download-link wpdm-download-locked
Once I had all these elements I could create a button in Avada and add the necessary information and the email prompt worked perfectly.
In reply to: S3 Plugin Issue
In reply to: S3 Plugin Issue
Additional Findings (Related JavaScript Error Impacting Upload Context)
While investigating the autosync issue, we identified a separate but related JavaScript error on the standard post edit screen (/wp-admin/post.php?action=edit) where WPDM packages are edited. The WPDM Amazon S3 add-on script picker-controllers.js throws a fatal error (Uncaught ReferenceError: ajaxurl is not defined), which prevents the S3 picker and upload logic from executing on that screen. Uploads work correctly on the WPDM S3 admin page (edit.php?post_type=wpdmpro&page=wpdm-aws), where ajaxurl is properly defined. This indicates the add-on is relying on ajaxurl being globally available, but it is not defined in all admin contexts (notably post edit screens in multisite). As a result, uploads initiated from the post editor never complete, and therefore never enter the autosync pipeline, which may partially explain why autosync appears nonfunctional for new uploads despite working credentials and UI connectivity.
I also confirmed that the test site had been autosyncing when I tested it October 25, 2025. Previously I had reached out about the S3 bucket not showing through the plugin, though the objects were syncing. Now the opposite is true.
