Tahasin

Hello, Laura

I hope you are doing well, and thanks for reaching out.

Please share wp-login credentials in a private reply to check the issue thoroughly.

Regards

I’m unable to access the wp-config file on your site directly. This needs to be done either via FTP credentials or through your cPanel settings. Your tech support team should be able to handle this easily, or if you prefer, we can assist you with it if you share the FTP credentials.

If you prefer, you can disable the cookie by adding the following code to your wp-config.php file: define('WPDM_ACCEPT_COOKIE', false);
Let me know if this works for you.

Regards

Alright, please let me know once it’s fixed.
Have a great day!

I tried reloading the page a couple of times, but it’s not working. The error remains.

After installing the plugin Health Check & Troubleshooting it triggered an error. Can’t access the installed plugin section.

Please check

Okay, I am checking the issue

Let me know if you have completed the backup process.

Before troubleshooting, please make sure that you have the proper backup of your site.

Glad to hear that it’s working.

Thank you!

We are looking into the issue and will provide you with an update shortly.

Regards

I tried downloading a couple of packages, and they all appeared in the stats perfectly. Please check.

Would it be alright if I try deactivating the plugins?

Hello,
Kindly use [wpdm_download_count] shortcode, which will show the total download count for the entire site.
[wpdm_package_count] should work fine. Please share the login credentials to check the issue.

Regards

We are unable to access the link as the error is occurring on that page. Could you please temporarily disable the Download Manager from your end and let us know once it’s done, so we can access the page?

Regards

Hello, sidik

I hope this message finds you well, and thanks for reaching out.

Kindly share the URL of the page where the CSS issue is occurring, along with the WP-login credentials, in a private reply.

Regards

Hello, Marc

I hope you are doing well, and thanks for reaching out.

Could you please provide more specific details, such as a screenshot of the particular stats that are not working? Additionally, kindly share the wp-login credentials in a private reply so we can investigate the issue further.

Regards

We apologize for the inconvenience. Could you please resend the login credentials in a private reply? We will need access for at least one day.

It will will appear like this

Could you please share the URL of the downloads table where you have used the repeater links?

Hello,

I hope this message finds you well and thanks for reaching out.

Could you kindly confirm if you’re asking to display only the download count and file size of a package, without showing the download link? Please let me know if that’s correct.

Regards

If you find my assistance valuable, I would greatly appreciate your support with a 5-star review here,
https://wordpress.org/support/plugin/download-manager/reviews/?filter=5

Thank you.