Tahasin

Due to some technical issue our mail is not operational right now.
Could you please send an order note from this page by following this

Regards

Could you please send an order note from this page by following this

Spare us some time, we are checking what went wrong.
Thanks for your patience.

If you find our assistance valuable, we would greatly appreciate your support with a 5-star review here

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I have already mentioned the steps for protecting your files from non-logged-in users.

Regarding the link you provided is inaccessible to non-logged-in users such as myself. As a result, your file is now protected from unauthorized access. Kindly check

If non-logged-in users still access the file, then share your WP-login credential in a private reply to check the issue thoroughly.

Regards

Kindly share your WP-login credential in a private reply to solve the issue.

Regards

Hello, T C

I hope this message finds you well and thanks for contacting us.

For blocking access of a particular file from non-logged in users, kinldy change this settings to Hide Everything from
Downloads > Settings > General , here is the screenshot

Let me know if this solves the issue.

Regards

Hello, z zozopelli

I hope this message finds you in good health and sorry for the inconvenience.

Kindly share related URL regarding this issue in a private reply.

Regards

If you are using the Default Page Template, then go to /wp-content/plugins/download-manager/src/Package/views/page-templates/page-template-default.php and change Download to Downloads or what you want to use as per your requirement.

On line 16 you will find Download, you have to convert it to Downloads

<li class="list-group-item d-flex justify-content-between align-items-center [hide_empty:download_count]">
Downloads
<span class="badge">6973</span>
</li>

I hope this will help you to translate the Download Count.

Regards

Kindly deactivate all plugins except Download Manager, then check if the password lock is working or not.

If the password lock is operational, kindly activate the remaining plugins one by one. This step is essential to identify any potential conflicts with the Download Manager. It’s possible that another plugin might be obstructing REST API access for guest users.

I hope this will help you to solve the problem.

Hello, Steve

I hope this message finds you in a good health.

Thank you for taking the time to share your thoughts with us. We truly appreciate your support and look forward to bringing even more improvements in the future.

Regards

Hello, Juan

I hope this message finds you in good health and thanks for contacting us.

Are you referring to this issue? Kindly check and let me know.

Regards