Tahasin

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Typically, permission is granted via the email lock feature. When a user submits a download request by providing their name and email, they must wait for admin approval. Once the user submits the email lock form, the admin receives an email notification. After the admin approves the request, the download file is automatically sent to the user’s email.

Currently, there is no option to customize the email lock email template. However, in the next update, we will be adding this feature, allowing you to modify the template as needed.

I hope my explanation was clear. Please don’t hesitate to reach out if you have any further questions.

The {{name}} variable will not work in the General Email template. It is only compatible with the {{message}} variable, which is used in email locks, newsletters, and similar contexts.

Right now, you can’t customize this particular email template but in the next update we will add this template available for customization in email templates section.

You can change the admin email from here: Settings > Administration Email Address ,here is ascreenshot for your help.

Please note that when using the email lock feature, you will not be able to see the name of the user requesting the package if they are not registered. You can only view the requester’s email address in the Subscribers tab.

When a user submits an email lock form, you should receive a notification email. The link in that email will redirect you to the subscribers’ page, where you can see who requested the download, and you can choose to either approve or decline the request.

Just to clarify, are you saying that you’re not receiving the notification email, or are you looking for an alternative way to approve the request without logging into the dashboard?

I have forwarded the message, and you will receive an update soon.

I’m glad you’ve identified the cause of the issue.

Hello, Luca

I hope you are doing well and thanks for reaching out.

Are trying referring to package ID or id attribute?

Please check and let me know.

Regards

Thanks for sharing the video, I am checking once again.

It will require customization to add file name in the export CSV file. Right now, you can see these options in the CSV file Package ID Package Name User ID User Name User Email Order ID Date Timestamp

If you use the Archive Page Flat option, it will prevent users from being redirected to an empty page when there are no files available under the root directory.

Alternatively, you can try the Archive Page Filter, which ensures that users won’t be directed to an empty page. If no files are available under the root category, it will simply display the message “No Downloads Found.”

Please pay a visit to this page, where you will find multiple ways to present the categories, making the category page more attractive.

Please check and let me know.

Regards

Hello, Roman

I hope you are doing well and thanks for writing to us.
Could you please share a screenshot of the ‘release user’ button or any error you encounter?

Please check and let me know.

Regards