Tahasin

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The sales report should include past orders.

Yes, the subscribers in the Download Managers are considered “email lock” subscribers(for particular packages) and are distinct from Pro Membership subscribers. The sales report will cover all items sold, regardless of whether they were downloaded by member subscribers or Download Manager subscribers.

To track member subscriptions, renewals, and cancellations, you can view the membership statistics here: Membership > Statistics. screenshot

Hello, Jonathan

I hope this message finds you well. I have forwarded the order ID to the appropriate authority, and the auto-renewal will be turned off for this order ID.

If there’s anything else we can assist you with or any features you’d like us to improve, please feel free to let us know.

Regards

The reset time is calculated based on the time you set. For example, if you set it today at 5 PM for 1 day, the system will count 24 hours from that time and reset at 5 PM the following day.

So, if you set a reset time for 1 day starting at 11 PM on February 3rd, you’ll be able to download again starting at 1 AM on February 4th, and you can continue until you reach your download limit. If you reach your limit, you’ll need to wait until 11 PM on February 4th for the next reset.

I hope this clears things up! Let me know if you have any more questions.

I’ve checked on your end, and I can confirm that the reset day is set to 1 day for the administrator role. The reset time is also displaying correctly, you can check here

You can also try switching roles and check if the reset time is showing correctly or not.

Please check and let me know.

I am checking again from our end.

Could you please share some screenshots about the Focus Color Issue and Username Removal (for mobile view) using this tool?

Use the following shortcode on a post or page to show a button to contact a specific user: [pm_to_user id=USER_ID label="PM to User" title="Contact User" color="primary"] here you can use the shop manager id as USER_ID.

Please check and let me know.

Regards

Could you please let me know which column in the CSV or data is being pulled incorrectly?