Tahasin

You will receive a prompt response there.

Hello, Bianca

Thanks for reaching out.

Kindly send an order note from this page:https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases

Regards

Hello, @Graham

Please open a new ticket and we will assist you there.

Thanks for your understanding.

Thanks for sharing the information, we’re investigating to identify the cause.

Could you kindly confirm whether you’ve received a double payment for both invoices, or just a single payment?

Kindly try uploading the files and let me know if the problem persists.

You can use our advanced Custom Fields Add-on to add the old package link as a custom field in the new package settings. This custom field tag can then be easily inserted into your download page template.

If you’d like, I’d be happy to create a quick demo video to show you how it works!

Hello,

I hope this message finds you well and thanks for reaching out.

If you’d like to link two packages together, you can do so using a page template. Simply create a template for the new package’s download page and include a link to the previous package within it. This way, when users visit the download page for the new package, they’ll also have the opportunity to discover and explore the older one.

Please check and let me know.

Regards

Hello, @Simon

I hope this message finds you well and thanks for reaching out.

We’re currently looking into the issue and will provide you with an update shortly.
Thank you for your patience!

Regards

Hello, @Graham

Please open a new ticket describing the issue, and we will do our best to resolve the problem if it’s related to Download Manager.

Regards

Hello, @Anthony

Kindly try updating the plugin to the latest version and let me know if the problem still persists.

Please check and let me know.

Regards

Hello,

I hope you are doing well and thanks for reaching out.

Kindly share wp-login credentials in a private reply to check the issue.

Regards

Hello, daniel

I hope this message finds you well and thanks for reaching out.

Are you referring to image preview or a game clip as a preview? You can also check ready to use template from here

Please check and let me know.

Regards

Welcome. 🤗

If you found my assistance helpful, I’d be truly grateful if you could leave a 5-star review [here].
Thank you so much!

You’re very welcome. 🤗

If you found my assistance helpful, I’d be truly grateful if you could leave a 5-star review [here].
Thank you so much!

Hello,

Thank you for reaching out!

The download buttons are indeed there, but they’re not visible because the font color is currently set to white. You can update the background color by going to Settings > User Interface > Colors. Once adjusted, the buttons should appear as expected.

screenshot

Please check and let me know.

Regards

The upcoming update will include stats feature for the File Cart add-on.

Hello,

You can try using WordPress’s default import/export tool. It will export all the downloads in XML format, and you can easily import them without any reformatting.
Export screenshot
Import screenshot

Somehow, the ticket was marked as spam, which caused a delay in our response. Thank you for your understanding.

Regards

Please check if the Membership option is enabled.
You can find this setting by going to: Settings > General > Membership in your WordPress dashboard.
Make sure the “Anyone can register” checkbox is checked.

Here’s a screenshot to assist you

Hello, Frank

I hope this message finds you well and thanks for reaching out.

To set up user login and registration:
1. Create two separate pages — one for Login and another for Registration.
2. Add the following shortcodes to the respective pages:
[wpdm_login_form] for the login page
[wpdm_reg_form] for the registration page
3.Once the pages are created, go to Downloads > Settings > Frontend Access and assign the pages accordingly.

Here’s a screenshot for reference.

Please check and let me know if you need further assistance.
Regards

Hello,

Thanks for reaching out. Are you experiencing any issues with WordPress 6.8 and the Download Manager plugin? Please provide a bit more detail so we can better understand the situation and assist you accordingly. As far as we’ve tested, Download Manager is working fine with version 6.8.

Regards