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Tahasin

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Dec 12, 2024 at 4:09 am in reply to: Cannot access account #202035

Tahasin
Moderator

Hello, Yvonne

I hope you are doing well and thanks for reaching out.

Please share your order id and email to check the issue.

Regards

Dec 11, 2024 at 4:50 am in reply to: Filter Download Page #202023

Tahasin
Moderator

I have forwarded your message to the appropriate authority again.

Dec 11, 2024 at 4:39 am in reply to: Shortcodes. Show only documents included in two or more categories #202022

Tahasin
Moderator
This reply has been marked as private.
Dec 10, 2024 at 3:48 pm in reply to: Shortcodes. Show only documents included in two or more categories #202014

Tahasin
Moderator

Right now there is no option available for that; please contact our customization team.

Dec 10, 2024 at 10:31 am in reply to: Google cloud Storage error #202008

Tahasin
Moderator

Glad to hear that it worked. 🤗

If you find my assistance valuable, I would greatly appreciate your support with a 5-star review here ,
https://wordpress.org/support/plugin/download-manager/reviews/?filter=5

Thanks you

Dec 10, 2024 at 10:21 am in reply to: Google cloud Storage error #202006

Tahasin
Moderator

Also check if the picker API is enabled or not

Dec 10, 2024 at 8:44 am in reply to: plugin counts incorrectly #202003

Tahasin
Moderator

Hello, Marie

I hope you are doing well and thanks for reaching out.

Could you please explain a bit more about what the count is showing incorrectly? Is it the download count or the page count?
Please share the related URL in a private reply so I can check the issue.

Regards

Dec 10, 2024 at 7:54 am in reply to: Google cloud Storage error #202001

Tahasin
Moderator

Hello, Moses

I hope you are doing well and thanks for reaching out.

Please make sure that the credentials are correct and that all the steps mentioned here have been followed.

Please check and let me know.

Regards

Dec 10, 2024 at 4:43 am in reply to: WPDM – 2FA #201999

Tahasin
Moderator

With a free account, you’ll receive a $15 credit. Once this credit is used up, you may need to upgrade your plan. The best course of action is to reach out to Twilio support, as they can provide expert guidance on the best options for your specific needs.

Dec 9, 2024 at 2:57 pm in reply to: Previous plugin version #201980

Tahasin
Moderator

Glad to hear that.

Dec 9, 2024 at 12:10 pm in reply to: Issues with the templates and changes not reflecting #201961

Tahasin
Moderator

I have reviewed the issue again and upon switching the theme it’s working fine. The problem is related to your theme. Kindly reach out to your theme support they will help you in this.
You can try switching the theme using the tool I have installed for you, Health Check & Troubleshooting

Kindly check and let me know.

Regards

Dec 9, 2024 at 10:10 am in reply to: Shortcodes. Show only documents included in two or more categories #201955

Tahasin
Moderator

The short-code works as expected, but to display only the packages or files that have both the hojas-de-recomendaciones and empleocategories, some customization will be required. Please reach out to our customization team for further assistance [here].

Dec 9, 2024 at 8:57 am in reply to: Need to mass cancel next billing for subscriptions #201953

Tahasin
Moderator

The only available option is to cancel the upcoming billing cycle through PayPal/Stripe.

Dec 9, 2024 at 8:22 am in reply to: Shortcodes. Show only documents included in two or more categories #201951

Tahasin
Moderator

Sorry for the misunderstanding,

please try this short-code


[wpdm_category id="Category Slug or Slugs" operator="IN" title="Custom Title Here or 1" desc="Custom Description or 1" toolbar="1" paging="1" orderby="field name" order="asc or desc" items_per_page="10" template="Template ID" cols=4 colspad=2 colsphone=1 async=1]
Dec 9, 2024 at 6:23 am in reply to: Issues with the templates and changes not reflecting #201944

Tahasin
Moderator

I am giving you an update shortly.

Dec 9, 2024 at 6:05 am in reply to: Need to mass cancel next billing for subscriptions #201943

Tahasin
Moderator

Allow me a moment, I have to check if it is possible or not.

Dec 9, 2024 at 5:52 am in reply to: Need to mass cancel next billing for subscriptions #201940

Tahasin
Moderator

You can ask your users to cancel the next billing cycle from their account to prevent any interruption in access. Here’s a screenshot to assist you: screenshot

Dec 9, 2024 at 5:40 am in reply to: Need to mass cancel next billing for subscriptions #201938

Tahasin
Moderator

It will cancel the next billing period and cut off access to the site.

Dec 9, 2024 at 5:36 am in reply to: Need to mass cancel next billing for subscriptions #201936

Tahasin
Moderator

Hello,

I hope you’re doing well. You have to do this manually by clicking the CANCEL button under Membership > Subscriptions > Active.

Regards

Dec 8, 2024 at 10:20 am in reply to: Issues with the templates and changes not reflecting #201932

Tahasin
Moderator

Hello !

We’ve investigated the issue, and it appears that the primary reason the template isn’t working is that the custom CSS you’ve applied on the staging site isn’t being applied to the file. Typically, templates don’t work with the [all_packages] shortcode.

You may try using the following shortcode to apply the ASSA template: [wpdm_packages template="59a514cce1f0f" cols=1]
This should allow the template to function properly.

Let us know if you need further assistance!

Dec 6, 2024 at 7:47 am in reply to: Issues with the templates and changes not reflecting #201914

Tahasin
Moderator

Okay, we are checking why this template is not working, and I will give you an update on Sunday. Thanks for your patience.

Dec 6, 2024 at 4:45 am in reply to: How to show the download categories/ list in the front end? #201912

Tahasin
Moderator
This reply has been marked as private.
Dec 6, 2024 at 4:08 am in reply to: How to show the download categories/ list in the front end? #201909

Tahasin
Moderator

Hello, JW

I hope you are doing well, and thanks for reaching out.

Please use this short-code to show categories in the front end
[wpdm_category id="Category Slug or Slugs" operator="IN" title="Custom Title Here or 1" desc="Custom Description or 1" toolbar="1" paging="1" orderby="field name" order="asc or desc" items_per_page="10" template="Template ID" cols=4 colspad=2 colsphone=1 async=1]

Please check and let me know if this works for you.

Regards

Dec 6, 2024 at 2:21 am in reply to: Previous plugin version #201906

Tahasin
Moderator

Hello,

Please let us know the specific issue you’re encountering, or try updating to version 6.6.3.

Currently, there isn’t an option in the profile section to roll back to a previous version.

Dec 6, 2024 at 2:04 am in reply to: Shortcodes. Show only documents included in two or more categories #201905

Tahasin
Moderator

Hello,

I hope you are doing well, and thanks for contacting us.

Yes, you can restrict access to a specific category. Simply follow these steps:
1. Navigate to Categories.
2. Select the desired category and click Edit.
3. Change the access level to Administrator.

To assist you further, I’ve attached two screenshots for reference. screenshot 1, screenshot 2

Please check and let me know.

Regards

Viewing 25 posts - 1,351 through 1,375 (of 2,639 total)
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