Tahasin

Currently, this feature is not available. However, you can easily export user data using any user export plugin.

Are you referring to export the users information(registered information)? Like username, email,phone , zip code etc…

Hello,

Yes, you can download the data of Download History as a csv. You can also filter it for individual users and download the filtered data as well.

Please check the screenshot.

Regards

I’ve already forwarded the issue to the appropriate team. I’ll keep you informed here as soon as there are any updates.

Thanks for staying tuned.

When you upload a file using ‘Drop Files Here / Insert URL‘ and then click the Update button, the files disappear — is that correct?

Kindly share the wp-login credentials in a private reply to check the issue thoroughly.

Regards

Hello,

I hope this message finds you well. I’m truly sorry for the inconvenience this may have caused.

Please rest assured that we’re actively looking into the issue and working to resolve it as quickly as possible. I’ll keep you updated here.
Thank you so much for your patience and understanding.

Regards

Hello @Rudi,

We are truly sorry for the inconvenience and frustration this issue has caused you. Please accept our sincerest apologies.

I’ve already forwarded the matter to the appropriate team, and they are working on resolving it as quickly as possible.

Thank you so much for your patience and understanding.

Regards

Hello,

Thanks for reaching out.

Kindly share wp-login credentials in a private reply to check the issue thoroughly.

Regards

For now, the shortcode is the best option available.

You want to display that featured image in the dashboard or somewhere else?

Hello, @Ben

Please open a new support ticket describing the issue, there we will assist you to solve the issue.

Thanks for your understanding.

Regards

You’re looking to display an image based on the user’s membership role—so that different membership roles would see different images. Is that correct?

Hello, Gabriele

I hope this message finds you well and thanks for reaching out.

You can set access level for specific category from Downloads > Categories > Access. Here is a screenshot of category access for different user roles.
If you want to set access for specific roles or custom roles you can do it using our Pro Membership add-on

Please check and let me know.

Regards

We have checked it from our end and we didn’t encounter such issue in our testing environment. However, we are continuing to investigate the root cause. I’ll be sure to keep you updated here as soon as we have any new information.

I appreciate your patience.

Regards

At this moment what you can do is using this shortcode you can display your desired image according to the membership level.

[wpmembership plans=”A”]your image link here[/wpmembership] -> only the image will visible to membership role A
[wpmembership plans=”B”]your image link here[/wpmembership] -> only the image will visible to membership role B.

Kindly check and let me know.

Regards

Are you using the latest version of Download Manager? If yes, kindly use this hook add_filter("wpdm_is_valid_mime_type", '__return_true'); in your theme’s function.php file and let me know if the problem persists.

Regards

Hello, Marco

Thanks for reaching out.

It may require some customization to fully meet your requirements. You are welcome to request our customization service by submitting a request through this page.

Regards

Hello,

I hope this message finds you well. I’m glad to hear that you have successfully identified the issue.
If you have any further questions or require additional assistance, please do not hesitate to reach out.

Regards

Hello, Mike

Thank you for bringing this issue to our attention.

We are currently investigating the syntax error in PackageController.php on line 1098 and will provide you with an update as soon as possible. We appreciate your patience and understanding.

Regards