Tahasin

We are currently unable to access the site. Could you please try reapplying the license and let us know if this resolves the issue?

Hello, @Cheryl

I hope this message finds you well and thanks for reaching out.

We are checking the issue and will give you an update shortly.

Regards

Welcome

Welcome

As I have mentioned earlier, please send an order order note from this page

Regards

We have identified the issue and will give you an update shortly. Thanks for your patience.

Regards

We have identified the issue, it will be fixed in the next update.

Thank you.

Users will not be allowed to register with a duplicate email address. Instead, a validation message, such as “Invalid email,” should appear beneath the email input field to inform them immediately.

Hello,

I hope you’re doing well.

Currently, we only check for duplicate emails; if a duplicate is found, the user is redirected. I will discuss the possibility of adding a duplicate username check with our development team and let you know the outcome.

I’ll provide you with an update as soon as it’s available.

Regards

I’m glad to hear that, and I truly appreciate your patience.

Have a good day!! 🤗

Hello,

I hope you are doing well.

We understand your concerns, but without being able to review the issue directly, it’s not possible for us to determine whether the problem lies with our add-ons or something else on your site. The File Cart add-on is fully functional on our end, and we haven’t received similar reports from other users currently using it.

To identify the root cause, we need access to check the issue from your end. Without this, it will be difficult for us to verify the problem or determine if it’s eligible for a refund.

For further queries, please send an order note from this page and we will ensure auto-renewal is turned off for your order.

Thanks for your understanding.

We did not receive any order note with these orders.
Additionally, the order has not been renewed yet—its renewal date for WPDM6638A6B677C64 is May 6, 2025, at 09:49 AM.

You will receive a prompt response there.

We will cancel the auto renewal for these order ids: WPDM6638A6B677C64 WPDM6140E20016DF7 WPDM6638A6B677C64

For refund related issues, please send an order note

I’m glad to hear that, and I truly appreciate your patience.

Have a good day!! 🤗

Hello, Omar

Thanks for reaching out.
Please send an order note from this page:https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases

Regards

Hello @Etah

I hope this message finds you well and thanks for reaching out.

Automated Bots or Scripts might be the reason behind it.Some bots crawl the internet and download files for data collection, analysis, or malicious purposes (e.g., trying to find vulnerabilities).

To help prevent automated bots from downloading your files, you can implement a reCAPTCHA lock. This adds an extra layer of verification to ensure that only real users can access the downloads.

Regards

You can download older versions from here

Hello, @Tom

If you have apply the mentioned code in your themes functions.php file, the problem should resolve.

Feel free to ask here, if you have any further queries.

Thanks for your understanding

Regards

Kindly update the plugin to v6.7.6 and let me know if the issue persists.

Regards

We’ve resolved the issue. Please update to version 6.7.6, and let me know if you experience any further problems.
I appreciate your patience.

Regards

I have forwarded the issue to our dev team. I will give you an update shortly.

Regards