Tahasin

Have you tried clearing the cache from the cache add-on you are using?

Hello, Mario

I hope you are doing well, and thanks for reaching out.

To check the issue, could you please share the wp-login credentials and the related URL where the Avada Toggles are used?

Regards

We have identified the issue and are working to fix it as soon as possible. Thank you for your patience.

Regards

I still can’t access the dashboard, even after attempting to change the password. You could either create a new user credential or provide yours to help diagnose the problem, as I can’t identify the cause without checking it from your side.

Or, to identify any plugin conflicts, try disabling all plugins except for Download Manager.

I hope you understand, please check and let me know.

Regards

I’m unable to access the wp-config file on your site directly. This needs to be done either via FTP credentials or through your cPanel settings. Your tech support team should be able to handle this easily, or if you prefer, we can assist you with it if you share the FTP credentials.

If you prefer, you can disable the cookie by adding the following code to your wp-config.php file: define('WPDM_ACCEPT_COOKIE', false);
Let me know if this works for you.

Regards

I tried reloading the page a couple of times, but it’s not working. The error remains.

Okay, I am checking the issue

Before troubleshooting, please make sure that you have the proper backup of your site.

Thank you!

We are looking into the issue and will provide you with an update shortly.

Regards

Would it be alright if I try deactivating the plugins?