Tahasin

Hello, Erich

Thanks for reaching out.

Unfortunately, I am unable to view the screenshot. Kindly use this tool to share the screenshot. If possible share related URL and wp-login credentials in a private reply to check the issue.

Please check and let me know.

Regards

Sure.

Hello,

Thanks for reaching out.

kindly use this hookadd_filter("wpdm_is_valid_mime_type", '__return_true'); in your theme’s function.php file.

Let me know if this solved the issue or not.

Regards

Thank you very much for sharing the logs. We’re currently reviewing them.

For now, we are waiting for the next PayPal payment on your site to gather more detailed information about the cause. Once we have that, we’ll let you know the next steps.

We’ve conducted a thorough investigation regarding the double invoice and have not identified any issues on our end. We are continuing to monitor the situation closely. The upcoming PayPal transaction on your site should provide us with additional insight.

I’ll keep you updated here if we receive any further information. Thank you for your patience and understanding.

Welcome.🤗

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Your feedback means a lot to us and helps us keep doing what we love! ✨

Thank you!

There was a conflict between the parameters, but we’ve made some adjustments on your end to avoid the conflict.

Please check now, we have fixed the issue for you.

Glad to hear that it worked.

If you found my assistance helpful, I’d be truly grateful if you could leave a 5-star review [here].

Thank you so much for your understanding.

Without checking it from your end, it is quite difficult for us to determine what went wrong.
Thank you for your understanding.

Please share the wp-login credentials in a private reply to check the issue.

kindly use this hook add_filter("wpdm_is_valid_mime_type", '__return_true'); in your theme’s function.php file.

Let me know if this solved the issue or not.

I will provide you with an update within tomorrow.
Thank you for your patience and understanding.

Hello,

Thanks for reaching out.

Kindly update the plugin to the latest version, as this should resolve the issue.
Let us know if the problem persists afterward.

Regards

Hello,

I hope you are doing well and thanks for reaching out.

I unable to view the screenshot you have shared, kindly use this tool to share the screenshot.

Regards

We are checking the issue and will give you an update within tomorrow. Thanks for your patience.