Tahasin

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Thank you!

No, it’s currently in version 3.3.15. The latest version, 3.3.16, is now available.

Yes, I’ve already added the filter to your functions.php file—no further changes are needed.

Kindly update the plugin to the latest version and also use the filter in the functions.php file. It will work fine.

Kindly update the plugin to version(3.3.16).

We have fixed the issue, please check.

It appears there might be a conflict between your plugins—particularly security or SEO related plugins. We recommend temporarily deactivating these plugins to identify the potential conflicts.

Note: Since this issue is related to form lock, please post future queries in our Pro Support Forum. This forum is intended for support related to the free version of Download Manager only.

Regards

Kindly share the wp-login credentials in a private reply to check the issue.

Kindly share wp-login credentials to check the issue.

Hello,

Thanks for reaching out.

If you’d like, you can keep a copy of the older version by downloading it before deleting it.

Please follow these steps below for updating the Plugin,

1 ) Deactivate and delete the old version. You won’t lose any data.
2 ) Download latest version from here https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases
3 ) Install the latest version and activate the license key.

To enable the auto-update, login to your WPDM account from the Downloads > Settings > License tab.

Let me know if this solves the problem.

Hello,

I hope this message finds you well and thanks for reaching out.

Have you had a chance to update the plugin to the latest version (6.7.7) and see if that resolves the issue?

Please check and let me know.

Regards

We have fixed the issue, you may access the pro support now.

Thanks for sharing the credentials, we’re investigating the issue and will provide an update here soon.

Hello,

I hope this message finds you well and thanks for reaching out.

Kindly share the wp-login credentials in a private reply to check the issue thoroughly.

Regards

I am marking this ticket as resolved.

Thanks.

Thank you for sharing the order IDs. We’re currently looking into the issue and will provide you with an update shortly.

We appreciate your patience.

Regards

Hello,

I hope this message finds you well and thanks for reaching out.

Kindly share related URLs(where thumbnails are displayed) and wp-login credentials in a private reply to check the issue.

Regards

Hello,

Thanks for reaching out. Kindly share the order id to check the issue.

Regards

Thanks for sharing the credentials, we are checking the issue and will give you an update within tomorrow.

I appreciate your patience.

Thank you for your suggestion. We will work on improving it in a future update.

Yes, in our testing site amazon S3 is working fine with Download Manager v6.7.7. Are you having trouble closing the popup window?
If yes, try clicking on the close button here

We are checking the issue and will give you an update within tomorrow. Thanks for your patience.