Tahasin

Kindly try enabling/disabling these two options.

Glad to hear that it worked.

If you found my support helpful, I’d truly appreciate a moment of your time to leave a quick 5-star review here
Your feedback means a lot to us and helps us keep doing what we love! ✨

Thank you!

Welcome and have a nice day!

Kindly check now

Hello,

Thanks for reaching out. Please share the order id in a private reply to check the issue.

Regards

Hello, have you had a chance to submit the order note?

We have tested downloading large files on our end, and everything is working fine. Could you please let us know where you are hosting your files and how you are uploading them? If you have a staging site available, it would be even easier for us to investigate and identify the cause of the issue.

Please check and let us know. Thank you!

We are checking on our end and will give you an update shortly.

The padding is coming from your theme. Kindly use this CSS code in your themes custom CSS section

#wpdmcat-tree ul {
    padding-left: 12px;
}

If you’d like, you can purchase a single license and use it on both your staging site and live site — but only one domain at a time. If you want to keep the live site active while also working on a staging site, then you would need an additional license.

Regarding the version leap from 6.3.6 to 6.7 — yes, we do have experience with updates across multiple versions. In most cases, the update process goes smoothly.
However, because there are always slight risks (such as compatibility with themes or other plugins), setting up a staging site first is the safest approach. Also make sure you have a full backup of your site before proceeding. That way, if anything unexpected comes up, you can quickly restore.

For pro support kindly open a support ticket here: https://www.wpdownloadmanager.com/support/forum/download-manager-pro/

Regards

Hello, Mike

I hope this message finds you well and thanks for reaching out.

We strongly recommend updating to the latest version of Download Manager Pro (6.7 or newer). Updates often include important compatibility fixes, improvements to file handling , and enhanced stability with the latest versions of WordPress.

If you have further queries, feel free to ask.

Regards

Ok, understood. Please allow me a moment — I will get back to you shortly.

Hello,

Thanks for reaching out.

The design currently applies a 20px padding to child categories relative to their parent category. Would you like all categories to be displayed without any padding, aligned in a straight line instead?

Regards

Please give it a try and let us know the outcome. I appreciate your understanding.

Regards

If you found my support helpful, I’d truly appreciate a moment of your time to leave a quick 5-star review here
Your feedback means a lot to us and helps us keep doing what we love! ✨

Thank you!

Yes, kindly apply the license into your live site and then check if the plugin updates or not.

For registration issue: To check for any potential conflicts, can I try deactivating the plugins and switching the theme in your staging site ?

It’s a bit challenging for us to pinpoint exactly what’s triggering the download, as custom code is being applied on your end. We hope you understand.