Tahasin

Hello,

I hope you are doing well and thanks for reaching out.

Could you please share a screenshot of the layout you’re referring to, as well as the URL or a screenshot of the page where the translation has disappeared?

Please check and let me know.

Regards

Welcome !!

If my support made your day a little easier, I’d truly appreciate a moment of your time to leave a 5-star review [here]—your feedback means a lot to us and helps us keep doing what we love!

Thank you!!😊

It appears that the issue is being caused by the Disable WP REST API plugin. Once the plugin is deactivated, the download functionality works as expected.

Please check and let me know.

Regards

Thank you for sharing the credentials, we are checking the issue and will provide you with an update within tomorrow.

I appreciate your patience.

Regards

Okay, allow us a moment. We are checking what went wrong on your end.

Hello, Kim

I hope this message finds you well and thanks for reaching out.

Kindly share the wp-login credentials in a private reply to check the issue thoroughly.

Regards

I can see the the alert notification is not appearing for the free subscription but working fine for paid plans. We will fix this in the next update.

Thank you for sharing the credentials, I am checking the signup form.

Unfortunately, no. We only provide support via support forum.

Could you please share the login credentials for the staging site so we can look into the issue?

A temporary login link will work just fine—I just need to check it from your dashboard.

Glad to hear that.

If my support made your day a little easier, I’d truly appreciate a moment of your time to leave a 5-star review [here]—your feedback means a lot to us and helps us keep doing what we love!

Thank you!!

Regarding the order note:https://www.wpdownloadmanager.com/support/topic/auto-renewal-2/

We didn’t received any order note from your end. Kindly follow this video: https://www.youtube.com/watch?v=h46gJwjtcV8

It was a pleasure assisting you! 🤗

If my support made your day a little easier, I’d truly appreciate a moment of your time to leave a 5-star review [here]—your feedback means a lot to us and helps us keep doing what we love!

Thank you!!

The issue was related to the API endpoint, but we’ve resolved it on your end and will be releasing an update soon.
If you have any further questions or concerns, please feel free to create a new support ticket (we do not provide support via email).

Kindly share the wp-login credentials in a private reply to check the issue.

Kindly check now.

kindly use this hook add_filter("wpdm_is_valid_mime_type", '__return_true'); in your theme’s function.php file.

Let me know if this solved the issue or not.

Regards

Hello,

I hope you’re doing well. Could you please check now and let me know whether the expired message is still appearing?

Regards

Hello, @Cinzia

I hope you’re doing well, and thank you for reaching out.

Could you please let me know which version of Download Manager you’re currently using?
Kindly check and let me know.

Regards

Hello, Simon

I hope you are doing well. We have fixed the issue, and we hope it will not generate any duplicate invoices going forward. If you encounter any similar issues, please let us know.

Thank you so much for your support and patience.

Regards

I will give you an update this week. I appreciate your patience.