Tahasin

Hello, @Chelsea

Thanks for reaching out.

We are checking the issue and will give you an update shortly.

Regards

Hello, @cbaaron

Thanks for reaching out.

We are currently investigating the issue on our end and will provide you with an update soon. Thank you for your patience.

Regards

I have checked and identified the issue with the clear search button option. We will fix this in the next update.

Since you are using the Archive Page Default View, it is designed to display downloads only after selecting a specific category. By default, no downloads will be shown until a category is selected.

For displaying all downloads more easily, you can try the Archive Page Filter or Archive Page Flat View. These options display all downloads by default without using breadcrumbs.

Please check and let me know.

Regards

Instead of using FTP, you can switch to Amazon S3 as the centralized storage. Here’s how you can achieve the goal:
– Store Files on Amazon S3
-Using the WPDM Amazon S3 add-on, you can upload files directly to Amazon S3 from the WordPress admin area.
-The add-on allows exploring, creating, and managing buckets where the files will be stored.

– Enable Dynamic File Access Across Websites
Each of the three websites can connect to the same Amazon S3 bucket and link to the files.

– Here is a screenshot of the add-on

The CSV file import/export is working fine on our end. That’s why we requested your login credentials—to better understand what might have gone wrong on your end. However, we completely understand if you’re not comfortable sharing them.

For further assistance, please refer to our documentation

Hello, Ronel

I hope this message finds you well and thanks for reaching out.

Kindly share the wp-login credentials in a private reply to check the issue.

Regards

Hello, Terry

Thank you for reaching out again. I understand your frustration regarding the delay, and I sincerely apologize for that.
I have forwarded your message to the appropriate authority for further review. You will receive a prompt response regarding your request in the order note section.

Thank you for your patience and understanding.

Welcome.

I will provide you with an update by tomorrow.

Yes, the problem could be related to the theme.

Thanks for sharing the credentials, we are checking the issue.

Hello, @DanJantzen

Please open a new support ticket describing your issue.