Tahasin

Are you trying to say that when a user submits the sign-up form using a Gmail address like xyz@gmail.com, the registration email does not appear?

I couldn’t find any publicly reported vulnerabilities specifically associated with Download Manager plugin v6.8.2 on platforms like WPScan or Patchstack.

This may be a false positive from Jetpack Protect; however, we are reviewing version 6.8.2 for any potential vulnerabilities.

Thanks for your support and patience.
Regards

Can I try deactivating the SMTP plugin to check if the mail is working properly without it?

Have you checked the redirect url from azure portals > app registration > redirect url ?

Hello,

I hope you are doing well and thanks for reaching out.

We have addressed and resolved all identified security vulnerabilities in our latest update. Could you kindly share the URL of the specific vulnerability reported by Jetpack Protect?

Please check and let me know.

Regards

Yes, they are pro only features.

Thanks for sharing the file. We will test this in our setup and let you know about the outcome. I appreciate your patience.

Glad to hear that, it worked !🤗

If you found my support helpful, I’d truly appreciate a moment of your time to leave a 5-star review [here], your feedback means a lot to us and helps us keep doing what we love!

Thank you!!

Please make sure to keep a backup of your site as well.

Unfortunately, we don’t make any backup of our users site and this type of error not typically happens during troubleshooting.

Thank you for contacting your host to restore the backup from last night. That’s definitely the best step at this point. Please let me know once it’s been restored, and I’ll carefully recheck everything to ensure the issue we were troubleshooting is resolved without further risk.

An error occurred during the process, kindly check.

At the moment, there is no built-in function or hook available to preserve changes made to the postsubscribermeta.php file.

If you’re comfortable with it, you can share your customized version of the postsubscribermeta.php file with us. We’ll review it and check if it’s possible to save the file within your active theme directory as a workaround.

The M4A file upload is working fine in our testing environment.
There may be a conflict between plugins, would it be okay if I try deactivating all plugins except Download Manager to check for any potential conflicts?

Thank you for sharing the credentials, we are checking the issue.

Hello,

I hope this message finds you well.

Kindly share wp-login credentials in a private reply to check the issue thoroughly.

Regards

Hello,

I hope you are doing well and thanks for reaching out.

Kindly share wp-login credentials in a private reply to check the issue.

Regards

For refund related issue, please send an order note from this page: https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases
You can follow this tutorial to send the order note: https://youtu.be/h46gJwjtcV8?si=TgNX8pnJY8Rtn8xQ

Hello,

I hope you’re doing well, and thank you for reaching out.
Could you please share the related URL or a screenshot of the thumbnail and title? This will help us identify the issue more easily.

Regards

Hello,

Thank you for sharing this idea! That’s definitely an interesting suggestion for the Download Limit add-on.
We’ve noted it down for future updates. If it’s feasible, we’ll definitely look into adding this feature.

Regards

Using Quick Forms, you can collect data directly from users through a signup form or shortcode, and the custom fields will display additional information for a particular file or package.
If you want to collect extra information from users, you’ll need to add those custom fields in QuickForms.

I hope this is clear to you. If you need any further assistance, please feel free to ask.

– It’s primarily used for various add-ons, with over 100 available, and also certain download-manager features use that template.

– Possible but it will require customization. You can contact our customization team from here