Tahasin

Hello,

Thanks for reaching out.

To turn off auto-renew for your WPDM subscription, you’ll need to submit a cancellation request through your user dashboard. Here’s the process : https://www.wpdownloadmanager.com/doc/how-do-i-turn-off-auto-renew-for-my-wpdm-pro-subscription/

Regards

Glad to hear that. Feel free to ask, if you have further queries.

If you found my support helpful, I’d truly appreciate a moment of your time to leave a 5-star review [here], your feedback means a lot to us and helps us keep doing what we love!

Thank you !!

Hello,

Thanks for reaching out.
Please follow these steps to login to your site and fix the captcha api,

1. Log in to cPanel
2. Open File Manager
3. Go to: public_html/wp-content/plugins/
4. Find the folder: download-manager
5. Rename it, for example: download-manager-disable
6. You should now be able to log in (WPDM is disabled) via this url your-site/wp-admin
7. Rename the folder back to: download-manager and activate the plugin from plugins section
8. Go to WP Download Manager settings and fix the captcha / API key

There is also a Test reCAPTCHA option available. Please use it to verify that the captcha is working properly before activating the sign up/sign in reCAPTCHA settings.

You can also do the same process via FTP (using FileZilla or any FTP client). The steps are same, just navigate to the wp-content/plugins/ directory and rename the plugin folder.

let me how it goes.
Regards

Glad to hear that, the problem has been resolved.

If you found my support helpful, I’d truly appreciate a moment of your time to leave a 5-star review [here], your feedback means a lot to us and helps us keep doing what we love!

Thank you !!

Always use the latest plugin version for security and compatibility. Keep a backup of the previous version so you can restore it if the new update causes issues.

If you encounter any issues, please report them to us so we can solve it as soon as possible.

Hello,

Thanks for reaching out and sorry for the inconvenience.

Please share the Download Manager version you are using along with the PHP version of your server. It would be helpful if you could share some error logs as well.

Looking forward to your response.
Regards

Hello,

Thanks for contacting us.

Credentials are required to access the package. Please share the credentials in a private reply.

Regards

Glad to hear that.
Have a good day !!

We’ve updated the category filter for wpdm_all_packages(Responsive Table) in v7.2.0. Instead of clickable category links, categories are now displayed in a dropdown(top left corner of the table), allowing users to easily select and filter their desired categories without leaving the current page.

Here is the the updated view of wpdm_all_packages with category filter

To enable this feature, simply add category_filter="true" to the shortcode, like this
[wpdm_all_packages login=1 thumb=1 items_per_page="20" categories="x,y,z" category_filter="true" jstable=1 order_by="title" order="DESC" cols="title,file_count,download_count|categories|update_date|download_link" colheads="Title|Categories|Update Date|Download::155px"]

Pay a visit here for the updated documentation of [wpdm_all_packages].

Glad to hear that, everything is running smoothly.

If you found my support helpful, I’d truly appreciate a moment of your time to leave a 5-star review [here], your feedback means a lot to us and helps us keep doing what we love!

Thank you !!