Tahasin

Thanks for sharing the credentials, we are checking the issue and will provide you with an update shortly.

Hello,

Thanks for reaching out.

To check the audio player, could you please share the related URL’s of the audio files in a private reply?
I look forward to your response.

Regards

We have refunded the duplicate payment.
Regards

Hello,

I hope this message finds you well.

Thanks for sharing the detailed information. We are checking the issue and will provide you with an update shortly.
I appreciate your patience.

Regards

Hello @effect decision

If you have any queries, please open a separate ticket. It will help us to identify the issue easily.

Regards

Yes, should be a caching issue.

Yes, screenshots will be fine.

The settings and front-end UI have been updated in the most recent releases.

Could you please share the login credentials in a private reply so I can check how the settings are appearing?

Kindly try changing the Color Scheme to Light from here: Downloads > Settings > User Interface > Color Scheme

Hello,

Thanks for reaching out.

Could you please share related URL in a private reply to check the issue?

Regards

It would be helpful for us to investigate the issue from your side, since, we have note encountered such issue in our testing setup. Could you please share the login credentials in a private reply so we can take a closer look?

Welcome !! 🤗

Welcome !!

Hello,

I hope this message finds you well.

To resolve the problem, please follow the instructions here:

https://www.wpdownloadmanager.com/doc/getting-pclzip_err_bad_format-10-unable-to-find-end-of-central-dir-record-signature-error-when-updating-wpdm-pro-how-do-i-fix-this/

or

1 ) Deactivate and delete the old version. You won’t lose any data.
2 ) Download latest version from here https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases
3 ) Install the latest version and activate the license key.

Regards

Welcome !!

I would suggest you try our Pro version. It allows you to create and save your own custom link templates, page templates, and email templates directly within the plugin, so they remain safe and intact regardless of plugin updates.

Thanks again for your helpful suggestion and for using our plugin. Please don’t hesitate to reach out if you have any other ideas or questions.

Regards

Hello,

Thanks for reaching out.

Please follow the steps below to ensure that the custom template is not deleted after the plugin update:

1. Copy page-templates or link-templates directory from /plugins/download-manager/src/package/views directory to your active theme directory.
2. Make a new directory as download-manager in your active theme directory.
3. Now remove all files from {active-theme}/download-manager/page-templates or link-templates except the template files you need to update.
4. Update/copy template file(s) in {active-theme}/download-manager/page-templates or link-template directory as per your need.

Note: If you save link/page template by following the mentioned steps it will be deleted after a theme update.

If you have further queries, feel free to ask.
Regards

We have checked the all_packages shortcode(All Downloads) table, and the filter and spinner appear to be working correctly. This issue may be caused by a conflict with the theme or another plugin.

Could you please try deactivating all plugins except Download Manager to check for a potential conflict?
Please let us know how it goes.

Regards

Hello,

Thanks for reaching out.

Could you please share the related URL in a private reply where the issue is occurring? Also, please let us know the Download Manager version and which shortcode you are using.

Kindly check and let me know.
Regards

Hello,

Thanks for reaching out.

Could you please share some screenshots or a video so we can identify and check the issue thoroughly?

Regards

We have verified that the media protection is functioning as expected.
To help us investigate this further, could you please share the login credentials in a private reply?