welswebmaster

Is v4.2.3 ready now with Multisite subdir feature?

Hi Shaon – It’s been 3 months – please see the update from Events Calendar Pro. They said they’ve reached out to you a month ago and haven’t heard from you…

From: The Events Calendar Support Team [mailto:support@theeventscalendar.com]
Sent: Friday, January 16, 2015 9:56 PM
To: noreply@eeventscalendar.com
Subject: [The Events Calendar] WPDM and ECP – Conflict and Harmony

Brook wrote:

Thanks. Rusel from the WPDM team reached out this afternoon.
He provided what I need to move forward. These sorts of issues can take a while
to investigate and get to the bottom of. So please do not expect a response and
fix by the next business day, which is what we usually strive for. But I will
keep you updated and let you know what we find. Let me know if you have any
questions in the mean time. Thanks!

– Brook

Post Link: https://theeventscalendar.com/support/forums/topic/wpdm-and-ecp-conflict-and-harmony/#post-933921

A thourough response from Events Calendar Support:

—–Original Message—–
From: The Events Calendar Support Team [mailto:support@theeventscalendar.com]
Sent: Tuesday, February 10, 2015 10:00 AM
To: noreply@eeventscalendar.com
Subject: [The Events Calendar] WPDM and ECP – Conflict and Harmony

Brook wrote:

Thank you so much for your patience. I was able to reproduce a problem some of our users pretty clearly experienced. It only happens with very specific server settings. Here were the options I used (though some variations would still likely produce it):

In wp-config.php I had set WP_DEBUG to true
I had installed the X-Debug Apache module
In PHP.ini I had set html_errors = On

When all of those settings are combined then a problem arises. This can be experienced by going to WPDM and uploading a file. On the upload page there is a large error message about undefinited notices in WPDM. Ignore that. Type in your file info and select a file to upload, hit publish. Once published try to download the file. It will instead download a .txt file called “file_not_found.txt”. If you inspect your post_meta table in the DB, you will see something like this for the ‘__wpdm_files’

a:1:{i:0;s:163:”<br />
<font size=’1′><table class=’xdebug-error xe-notice’ dir=’ltr’ border=’1′ cellspacing=’0′ cellpadding=’1′> <tr><th align=’left’ bgcolor=’#f57900′ colspan=”;}

What’s happening is that something within WPDM is generating a usually harmless PHP notice. You will likely notice these throughout WPDM with the above configuration settings. Ironically though the mere act of showing this notice is causing WPDM to actually glitch. Really changing anyone of the above settings to hide these error messages should fix the problem. Once WPDM has updated their code so that PHP Notices and Warnings are no longer shown, then you coould begin showing error message again if you so choose.

However, I believe that another user and yourself, are experiencing a different error. You are both on WP Engine. However you are both running the Pro version of WPDM. And after diving in that seems to be the most likely explanation of the problem. Unfortunately, I do not have access to that version. I requested it at the outset from WPDM, but they were not able to provide. I will request it again just in case they have changed their mind, but it is completely up to them as to whether or not they will give us a license and they might choose not to.

I have to address one thing though. The WPDM author said to you “The Events Calendar plugin author can do it better & faster.” in reference to one of our SQL queries. That is not quite accurate. When I first started using the plugin I actually thought the same thing. The plugin generates some of the longest queries I had ever seen. But as I dived in and tried to find way to make them faster and simpler, I found none. That was because our lead dev has spent literally months optimizing them and has done an incredible job. This has made the queries longer and harder for a human to read, but for a computer they are easy to understand and all the stuff that at first looks like clutter is actually very purposefully there to help a computer rapidly narrow the search results without lots of thought/computing power. It’s quite brilliant in the end, but it can make one of our queries look not great at a glance.

I really wish I had better news. We have invested a lot of time and money into this investigation. I will double check with WPDM if they are willing to help us bring it to a better conclusion. But, if not then there is nothing more we can do. 🙁

Please let me know if you have any questions. Last time I emailed them they responded within the week. Once I get a response, I will let you know what it is.

Cheers!

– Brook

Post Link: https://theeventscalendar.com/support/forums/topic/wpdm-and-ecp-conflict-and-harmony/#post-941317

Hi Shaon, I have more info for you regarding the error message you suggested I go back to our web host provider.

Julie Duran, Jan 15, 7:56 AM:
On site wrc.wpengine.com we use the WP Download Manager plugin. WRC is a multisite installation. WRC is the parent. CEF is the sub site. The files upload and remain attached after submission to the content type when on the CEF sub site. But when uploading and submitting on the parent site (WRC) the files do not attach to the content type. Instead, an error is recorded in the log (below). I’ve addressed this issue with the WP Download Manager author, and he says it points to the server.
I’ve tried resetting server permissions and emptying server cache – no change. Not sure what else to look for or change. The error is persistent on the parent site.
Author quote:
“function.session_start.duration exceeded 200ms” <– this could be something related to your server, nothing to do with wpdm pro actually, please ask server/hosting support.
/download-manager/download-manager.php:15 calls session_start function, that’s a php function to initiate session, it doesn’t cuase any issue except server blocking it.
————–
Brian McMahon, Jan 15, 4:36 PM:
Hey Julie,
Thanks for the update.
Here is the breakdown of those errors.
[WPE Monitoring] Stopwatch … These are the platform notifications that get triggered whenever a session starts. They don’t indicate an error or problem.
purge_varnish_cache() failed for:… We don’t cache the staging area, so when your site tries to purge cache, it hits an error. I don’t see any of these errors on the production site, so I don’t think these are related to the plugin issue.
File does not exist:… This error states that /wp-content/plugins/download-manager/file-type-icons/48×48/JPG.png was requested by http://wrc.staging.wpengine.com/wp-admin/post-new.php?post_type=wpdmpro and not found. I checked in your file system, and there is a jpg.png, but no JPG.png. The file system is case-sensitive, so your site is requesting a file that doesn’t exist. I checked the matching directory on the production site, and there is not a copy of the file there either.
I have activated debug logging in the staging environment to see if we can gather more info.
I would like to test the plugin’s functionality in staging with all your plugins disabled and the default theme active. Please send us the exact steps to replicate the problem so we can watch the plugin work incorrectly.
Let us know if you have any questions.
—————–
Julie Duran, Jan 16, 10:20 AM:
Thanks for the info Brian. Here are the exact steps as requested.
a) Login 😉
b) In the admin dashboard click on DOWNLOADS > ADD NEW on the left nav.
c) Enter a title (anything will do)
d) Drag a couple files into the far right DROP FILES HERE box. Notice that they will appear as “Attached Files” further down the page. This is important – because when you hit submit (later) these will disappear.
e) Scroll down and add file names under the “Attached Files” block. (No need to add passwords)
f) Package Settings:
a. Select Link Template “Call to Action 1”
b. Select Page Template “Metro Style”
c. Select any icon from the icons tab
g) Select Category = Test
h) Uploaded a featured image
i) Hit the PUBLISH button. You’ll see “Post published .” message.
j) Notice that your files you uploaded are no longer ATTACHED.
k) NOTE: If you go through these same steps with the CEF sub-site of this WRC install, – the files are attached.
Here’s the error log for stepping through the above while documenting this for you:
[Fri Jan 16 16:10:45 2015] [error] [client 66.195.151.210] Request exceeded the limit of 10 internal redirects due to probable configuration error. Use ‘LimitInternalRecursion’ to increase the limit if necessary. Use ‘LogLevel debug’ to get a backtrace., referer: http://wrc.staging.wpengine.com/wp-admin/post-new.php?post_type=wpdmpro
[Fri Jan 16 16:10:53 2015] [error] [client 66.195.151.210] Request exceeded the limit of 10 internal redirects due to probable configuration error. Use ‘LimitInternalRecursion’ to increase the limit if necessary. Use ‘LogLevel debug’ to get a backtrace., referer: http://wrc.staging.wpengine.com/wp-admin/post-new.php?post_type=wpdmpro
I then repeated the steps using template “Call to Action 2” (no extra icons or featured images added)
[Fri Jan 16 16:10:45 2015] [error] [client 66.195.151.210] Request exceeded the limit of 10 internal redirects due to probable configuration error. Use ‘LimitInternalRecursion’ to increase the limit if necessary. Use ‘LogLevel debug’ to get a backtrace., referer: http://wrc.staging.wpengine.com/wp-admin/post-new.php?post_type=wpdmpro
________________________________________
Brian McMahon, Jan 16, 3:09 PM:
Hi Julie,
Thanks for providing the walkthrough. That’s really helpful!
In staging, I was able to replicate the issue.
After trying the use the plugin under normal conditions, I disabled all the plugins (including the cloner plugin that was network activated), activated the default theme, and tried again. Adding a new download still didn’t work correctly.
After that I cleaned up the install as much as possible – I dropped in a default .htaccess, commented out the home and site URL definitions from wp-config.php, and ran some refresh scripts. I also tried raising the value of max_input_vars to 5000. The plugin didn’t work again.
The debug log in wp-content was only logging the stopwatch and cache notifications, which aren’t errors. The “File does not exist” errors for a couple images were still popping up, but those don’t usually break functionality.
With your theme active, the PHP notices are triggered:
[16-Jan-2015 20:46:30] PHP Notice: Trying to get property of non-object in /nas/wp/www/staging/wrc/wp-content/themes/enfold/config-templatebuilder/avia-template-builder/php/pointer.class.php on line 52
PHP notices are not very minor notifications, and the plugin isn’t working regardless of whether the theme is active or not. I don’t think the notice has anything to do with the problem.
I searched through our ticket system for issues with Download Manager on our platform and didn’t find any similar incidents.
At this point, I think the best thing to do is try reinstalling the plugin files from a fresh download. You’re running the pro version of Download Manager, so I couldn’t acquire a copy.
I also recommend contacting the plugin developer and letting him know what we’ve tested. He might have some feedback on the required specs for the plugin. If you can show him the links to our phpinfo page and disabled functions on our server, he might have some helpful input. Those links are:
• phpinfo.wpengine.com
• http://wpengine.com/support/what-functions-are-enabled-on-the-server-level/
Please try reinstalling the plugin and contacting the developer for his feedback.

Thanks Shaon. I’ve also reported the session duration error to my host provider. I’ll post here a solution if any as well.

Good call, Shaon. Here’s info from Event Calendar Pro support who are willing to work with you and learn from you to avoid conflicts between the two plugins. Your paying customers will thank you for providing a solution with Event Calendar Pro –

============= EVENT CALENDAR PRO SUPPORT’S RESPONSE ================
Thanks for reaching out with that information. We are aware of a conflict and have reached out to Download Manager to see if they would be interested in working with us to find a solution for everyone. There has been no progress there yet beyond the initial message. I hope to hear back soon.

It is interesting that they are saying it is a bug in our plugin. That is not something we have been made aware of yet. I appreciate your sharing their response. We will have to wait to hear back from them at this point, as we do not have all we’ll need to move forward. But as soon as we’re able rest assured we will.

Do you have any questions for us in the mean time? Currently there are no known work around.
======================================================================

Shaon, I can’t just pull a plugin that we’ve already invested in – and are paying for. If you could please tell me what issue you found – then I can address it with The Events Calendar author. I’ve paid for WPDM and The Events Calendar. I’m willing to work with you and them – just give me direction…

The files don’t attach to the package after submit. It says “No data available in table.”

Ziku – Please tell me what code needs to change. I’m not clear on how to make the change to make the download button appear for the files list button. Thank you!

Shaon,
Please look at the screenshot I’ve attached. 2468 and 2470?