welswebmaster

Shaon, I hear you. Before I push back on the host provider, would there be any “path” issue for subsites when calling the all files list?

Even if I check all categories (not leaving blank) I get the 502 on the subsite.
[wpdm_packages link_template="link-template-search-result" order_by="post_title" order="asc" paging="asc" items_per_page="10" title="" desc="" cols=1 colsphone=1 colspad=1]
See here:

http://cef.wrc.wpengine.com/archived-resources/

Thanks for the quick response Shaon.

Hey there Shaon,
So I did contact our host provider. Here’s what they are saying back after trying to recreate the issue:
——-begin——-
Thank you for your assistance and authorization while we work on this. Checking into the issue further after pushing to staging, the problem appears to stem from this call in the code:
http://cef-wrc-wpengine-com.wrc.staging.wpengine.com/?wpdmtask=get_downloads&pg=3109&category=0
This specific URL is being called, but is causing a segmentation fault in Apache, which in turn causes a 502 in nginx, which then results in the “Loading” box being stuck on screen. This is not due to the memory limit, but is instead due to the code. Changing the category in the above URL to anything other than 0 will load correctly without an nginx 502 error. This leads me to believe the code isn’t designed to properly handle the category being 0, or the categories may be misconfigured. In either case, this is a problem with that specific plugin and is not related to the memory limit. While we’re unable to assist further with this, due to it being a coding issue, presenting the information I’ve just given you to the plugin author should help them diagnose the problem. Essentially, the above URL is the cause of the issue.
The site itself is actually functioning perfectly, outside of the initial loading box. Clicking any button for the downloads works fine to expand the boxes and removes the Loading box, as well. So, the problem is only present on the initial load of the page. It is still a problem, but if it were a memory limit issue, the functionality of the site altogether probably would not work correctly.
If the developer of that plugin gives you any other information about server settings we can help with, please let us know and we can assist if we’re able.
——end——–
In turn, I responded….
Thanks for your answer David. The only trouble I have with your response is that that same code loads successfully on the parent site of the multisite install. See page: http://wrc.wpengine.com/jd-test-wpdm-archive/
So how does one page work, and not the other?

Idea on what to try next? The categories look fine. There are only 6. There are only about 10 packages. This shouldn’t be happening.

Line 5 appears as: <li><a href="#browse"><?php echo __('Browse','wpdmpro'); ?></a></li>
Line 149 appears as: <?php if(current_user_can('access_server_browser')) wpdm_file_browser(); ?>

Hi Shaon, I’ve just upgraded now to version 4.1.7 and was going to reapply these customizations. I removed the browse tab and that worked as noted above. I don’t see the 2nd line of code anymore to remove as you stated above re: wpdm_file_browser. What do I need to do to remove the directory tree folder beneath the DROP FILES HERE box after 4.1.7 upgrade?
Thanks,
j

Worked great! Thanks Shaon. I will take care in future upgrades to remove the same lines until the multisite fix is available as part of an upgrade. Many thanks – close ticket.

Hey Shaon. I think you’ve earned a SUPER HERO badge. I’ve just upgraded to the v4.1.4 WPDM pro. And…(drum roll please) – You fixed the multisite duplication issue as promised. I’m very happy to report my tests proves how brilliant you are! Kudos to you! How did you do it?
Anything I should know regarding settings for each subsite?
Many thanks from one happy customer 🙂
j

Hi Shaon, It has been a month since my last request. I am checking in to see how you are doing on the Download Manager Pro v4.1.4 upgrade and if you could provide a date when this might be available. I appreciate that you are busy – but I also am being held accountable to get this multisite development completed. Please provide. Thank you!

Hi Shaon, I see that there is an update from 4.1.0 to 4.1.2. It didn’t appear that this included the Multisite seperate blog.dir updoad directories was included. I also didn’t see a way to upgrade in the WP backend plugin dashboard – just the notice. What is the proper method to upgrade your plugin? Thanks for your assistance.

I’ve compressed the file as much as possible and not able to upload here. Please DOC download or PDF (fuzzy) instead.