Tanvir

Hello,
There is no way to open that link in new tab.
For that you have to edit core files of WPDM that is not recommended.
Thanks

Hello,
For gravity form, please add a hidden field and use this tag [wpdm_package_id] as a default value, the tag will be replaced by package ID automatically when rendering a form.
I have created a gravity form named test. That is being downloaded fine with the hidden form added in it.
For the previous issue, I have forwarded to our development team, soon you will be updated after checking..
Thanks

Hello,
You will see the templates tags list on the right side of the email template edit page.
<a class="button" style="display: block; text-align: center;" href="[#download_url#]">Download</a>
[#download_url#] this tag in the href is important. It will replace by the downloaded package accordingly.
However, could you please show me the output in the email template to check further?
Thanks

Hello Russell,
I found that you are using again the old shortcode
[wpdm_archive_filter items_per_page="10" template="link-template-default" cols=1 colspad=1 colsphone=1] getting default template.
Just use [wpdm_archive_filter items_per_page="10" template="default_new" cols=1 colspad=1 colsphone=1] instead of that to change the template.
It will solve the issue.
Let me know if you find any other issues.
Thanks

Hello,

Hope you are well.

Please send an order note from the order details page to cancel auto renewal.

Thanks

Hello @Tcamp,
Sorry to hear about the issue.
Please create a new topic for the issue. We will provide you the solution after checking.
Thanks

Hello Beau,

Thanks for contacting WPDM Support Forum.

There I would suggest clearing the cache from your site and browser, If you are using any caching plugin, keep it disabled for some time and check again. Hopefully, the issue will be solved.
If that doesn’t solve the issue, you need to run a conflict test on your site to detect what actually causes the problem. To do so, first of all, switch your theme to a default theme like 2020 or 2022 and check if the issue still persists.
If switching to the default theme also doesn’t help, then please check if there are any conflicts among the installed plugins. To troubleshoot the issue, please deactivate other plugins except for WPDM with all addons of WPDM if you are using and check if the issue still persists. If that solves your problem, activate the plugins one by one, and continue checking the issue. In this way, you will be able to detect which one causes the problem.

Let us know if you need further assistance from us. We will be glad to help you.

Regards
Tanvir

Hello,
Hope you are well.
Could you please send me related URL to check the issue further?
If possible please also share temporary admin access in a private reply.
Thanks

Hi Matt,

You are welcome.

However,If you found my support helpful, could you leave your valuable review here?
Your rating keeps us inspired ❤️
Best Regards

Thanks it is working now.
I will check and let you know.

Hello,
Thanks for providing access.

1. Created a new template as default_new then replace [page_url] with [title] to show title without links, then added direct download link there using [download_url], removed the [file_count] tag. SO the shortcode is now [wpdm_archive_filter items_per_page="10" template="default_new" cols=1 colspad=1 colsphone=1] However, you can always compare my changes with default link template file.
2. Modified the Categories to Languages and Tags to Product Line from {active-theme} > download-manager > wpdm-archive-page > filter > sidebar.php. Remember to keep a backup of these before updating theme to keep changes.

However, In the download test page I have added that shortcode and working fine. As I default text editor there, maybe layout is changed. Sorry for that unintentional changes, I hope you can modify or create a new page according to your requirements with the shortcode.

Regards.
Tanvir

Hello Matthew,
Yes that is the only change.
Because that is conflicting with WPDM login error notice.
Thanks