Tanvir

Hello,

You have to edit the link template that is used there.
From the link template you have to remove the hyperlink and the url template tage. In example:
<a href="[page_url]" class="btn btn-primary">View Details</a>
if your link template has code like this, then you have to remove the total line in the <a> and </a>

For further assistance, please provide temporary admin access in a private reply.

Thanks

Hello,

Thanks for contacting us.

The cryptic link is created by wpdm for additional security.
However, if you want to use simple link, you can use the select from media library option like below:

Let us know for further assistance.

Regards
Tanvir

Hello,

I have checked your site. The files are arranged properly according to their name. But the folders are not arranged properly.
However, I have tested the shortcode in our testing envirnoment and found everything is working properly.
You can use shortcode like below
[wpdm_tree download_link=1 cat_orderby="name" cat_order="asc"]
It will arrange all categories and files according to alphabet without any issue.

Regards
Tanvir

website link please

Hello,

could you please tell us the order number or the related email address? if you remember email, you can use forget password feature to reset password. Let us know if you want to turn off the auto renewal with related info.

You can share these with our live chat from bottom right of our website.

Thanks

Hello Jacqueline,

Thanks for contacting us.

Please use the shortcode like below. You can copy/paste to use:
[wpdm_tree download_link=1 category="other-department-forms" cat_orderby="name" cat_order="asc"]

I hope it will work properly then.

Let us know for further assistance.

Thanks

Hello,

In WPDM all directories are downloaded in zip as file.
I have again forwarded the issue after checking. Soon you will be updated.

Regards
Tanvir

Hello,

Emails collected by Optin form [wpdm_mailchimp_form] can not be changed. You can add only use “data name” for different parameters.

Regards

Hello,

Please make sure that you are using the latest version of wpdm and all the addons of wpdm that you are using in your website.
Then if the issue persists, please check if php version of your website is minimum 7.4 . After that You may need to run a conflict test on your site to detect what actually causes the problem. if there are any conflicts among the installed plugins. To troubleshoot the issue, please deactivate other plugins except for WPDM with all addons of WPDM if you are using and check if the issue still persists. If that solves your problem, activate the plugins one by one, and continue checking the issue. In this way, you will be able to detect which one causes the problem.

Let us know for further assistance.

Regards
Tanvir

Hello Adi,

Please make sure that you are using minimum php version 7.4 or more than it. Also make sure that you are using wpdm and all addons of wpdm the latest versions.
If still the problem persists, please provide temporary admin access in a private reply.

Regards
Tanvir

Hello George,

Thanks for contacting us.
Please share temporary admin access in private reply to check the issue closely.

Regards
Tanvir

Hello,

It is visible in Google, so I assume that is the main reason you want to disable it.

making disallow Crawling Download Manager Pages for Google, Bing + search engines, Add the following code at the end of your active theme’s functions.php:

function noindex_for_wpdm()
{
    if ( is_singular( 'wpdmpro' ) ) {
        echo '<meta name="robots" content="noindex, nofollow">';
    }
}

I hope it may help you.
For further assistance, please also share related links of your website to check the issue closely and give you a solution quickly.

Thank you and regards
Tanvir

Hello,

In our testing environment there is no such issue with coupon.
Please update php version to minimum 7.4 or upper version. It is recommended.

Let us know after that.

Regards
Tanvir