Tanvir

Hello Mark,

Thanks for contacting us.
Template is a feature of theme. So if you want to use wpdm contents in a full width template, you have to select full width template to create the page.
However, I am not clear about the issue you are facing. If you share related link of that pages with more details about the issues you are facing, I could inspect it further.

Regards
Tanvir

Hello Kevin,

Thanks for contacting us.
You can set the allowed file types for Downloads > Settings > Basic

However, if the issue still persists, please share the related url of your website as well as admin access of your website in a private reply to check and inspect the issue further.

Regards
Tanvir

Hello,

Sorry for the delay. We had some technical issues regarding getting emails notifications from forum. That was the reason I missed this topic. However, the issue is fixed now. So no delay will be happended in future.
According to your question, Google can’t be crawled the download links from wpdm upload as it is already set as nofollow

Regards
Tanvir

Hello,

Yes 6.2.8 is the latest version of wpdm. sorry for saying it wrong. Also please Make sure to use the latest version 2.7.2 for WPDM Lazy Download too.

Regards

Hello,

Thanks for contacting us.
Currently this feature is not available in WPDM.
However, you can request this feature here or if you need it urgently, you need our customization service. You can contact for customization service here

Regards
Tanvir

Hello,

Thanks for contacting us.
Currently this feature is not available in WPDM. We don’t have any related plugin for LatePoint.
However, you can request this feature here or if you need it urgently, you need our customization service. You can contact for customization service here

Regards
Tanvir

Hello Omar,

Thanks for contacting WPDM Support Forum.
I have just tested the latest version of WPDM Pro and WPDM lazy download with php 8.1. I haven’t found any problem with those. Please make sure that you are using the latest version 6.2.8 for WPDM Pro and 2.7.2 for WPDM Lazy Download.

I hope you will not face any issues.

Regards
Tanvir

Hello,

Thanks for providing details.

I am sorry that hide is not possible after expiration. As like any Expired product, that mean you can see the expired date on it but you can’t take it.
However, You may change the expired message following this filter,

https://www.wpdownloadmanager.com/doc/filter-reference/wpdm_download_expired_message/

thanks

Hello,

You are welcome.

However, If you get some free moments, please give us a 5* here and add your valuable review about our plugin.

Your rating keeps us inspired.

Thanks

Hello Pierre,

Extremely sorry for the delay. We had some issue in getting email updates from the forum. For that reason I missed the updated replies from here. However, the email issue is fixed now and you will not face any delay again.

In your site the same thing happened again.You are using another plugin Document Library Pro, that is also using the same tag slug document-tag that is conflicting with wpdm tags. So I deactivated that plugin then refreshed the permalink, then it is now working correctly for wpdm pro.

For further assistance, please contact with that plugin. Document library pro is almost a new plugin that released in February 2021. I am not sure but perhaps they used some core codes of WPDM that is the reason of the same tag slug. So if they change the slug document-tag, the issue will be resolved for your site.

Regards
Tanvir

Hello Laura,

Thanks for contacting WPDM Support forum.

Could you please share the related link of your website where the shortcode you are using? It will help me to understand that and inspect that quickly.
If possible please also share temporary admin access in a private reply to solve the issue quickly.

Regards
Tanvir

Hello,

That can be hidden or moved using custom css. I could provide that after inspecting it from browser.
However, I am not able to view that page. It is asking for access also the credentials not working.

Regards

Hello,

If you use the below feature to upload download files, it should start download promptly. But if you upload using the select below features under that, downloads may open directly in browser. Because those feature creates direct link of download.

However, you can provide access here. Before submitting reply, just check mark the “Set as private reply”

Regards
Tanvir

Hello,

I think you have recently updated wpdm and archive page from a very old version.
However, I have updated the shortcode. It is now working properly.

Regards

Hello @thor,

Please provide related page link of your site.
If possible please also share temporary admin access in a private reply to check and solve the issue quickly.

Regards
Tanvir

Hello,

Search will work fine if you search inside the wpdm files directory. So you have to click the selected directory before searching. Also there could be other issues in your site in selecting the file browser root. I see there is a / missing in the directory. That could cause the issue. Please use server browser root correctly.

Regards
Tanvir

Hello Alex,

if the issue still persists, please share temporary admin access in a private reply as well as realted downloads links to check and fix the issue quickly.

Regards
Tanvir

Hello @thor,

Glad to see your here.

Please use the below shortcode to make it work. There is a hyphen instead of underscore. That is the reason it was not working. Also make sure to enter correct id of link template that you want to use. I used here the default.
[wpdm_archive button_style="default" link_template="default" items_per_page=1 cols=1 order_by="title" order="asc" cat_view="compact"]

Regards
Tanvir

Hello,

Thanks for contacting us.
Currently it is not possible to show only the selected 2 categories in the filter. There is no other option than displaying all categories or removing that section. You can request the feature here to suggest this feature.

Regards
Tanvir

Hello Alex,

Thanks for contacting WPDM Support forum.

However, you can check the below setting is already disabled

If all are set properly, Sometimes cache can cause this issue. So if you are using any cache plugin, kindly clear cache and disable that for some times.

After following all, if the issue still persists, please share temporary admin access in a private reply as well as realted downloads links.

Regards
Tanvir

Hello,

Thanks for the info.
First of all please make sure SMTP is enabled properly in your server. Also Sometimes cache can causes the issue.
If you are using any cache plugin, kindly clear cache or disable that for some times. Then check it again.
Also please check email in the spam folder of your mail inbox. It may happen that those are stored there so you can’t see.
If the issue still persists, for further assistance, please provide temporary admin access in a private reply.

Regards
Tanvir

Hello @kapio-ug,

Thanks for contacting WPDM Support forum.

Could you please share the related page url with more details to check the issue properly?
We will inspect it further and will try to provide a solution quickly.

Regards
Tanvir

Hello Anita,

Thanks for contacting us.
Could you please share related url of your site to check the issue properly?
However, please make sure to reset the file browser root is default there from Download > Settings > Basic

Also if the issue still persists, please provide temporary admin access of your website in a private reply.

Regards
Tanvir

Hello,

I have tested it. It does not seem to be a bug. The Download is working properly after updating the package.
Please check my testing here.

Regards
Tanvir

Hello,

I have tested it. Maybe something was changed with payment or plans that is the reason the existing plans are not being updated. I inspected it by creating a new plan and then also able to update that. I found that is okay.
I would suggest you create new similar plans for updating and then, use those new plans. Those will work properly.

Regards
Tanvir