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Tanvir

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Viewing 25 posts - 476 through 500 (of 3,183 total)
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May 17, 2023 at 11:47 am in reply to: Create Export File – Download results in ‘Invalid File Type’ #186840

Tanvir
Spectator

Hello,

Thanks for contacting us.

If you are unable to download the csv file, You can find the csv in Wp-content/uploads/wpdm-cache directory of your website.

Regards
Tanvir

May 17, 2023 at 9:53 am in reply to: Membership Pro plugin cancell subscription #186836

Tanvir
Spectator

Hi,

We are still working on it.
It will be fixed soon

Regards
Tanvir

May 16, 2023 at 5:23 pm in reply to: New Window in Download #186811

Tanvir
Spectator
This reply has been marked as private.
May 16, 2023 at 10:20 am in reply to: New Window in Download #186802

Tanvir
Spectator

Yes. Send me a related package link also send admin access in a private reply to fix the issue quickly.

May 16, 2023 at 8:24 am in reply to: New Window in Download #186796

Tanvir
Spectator

Hi Robert,

Greetings from WPDM Support.
Please provide related package link to check the issue further.
If possible please also share temporary admin access in a private reply.

Regards
Tanvir

May 15, 2023 at 12:41 pm in reply to: Download Manager Pro + Opt-in Magic question… #186761

Tanvir
Spectator

Hi Liebert,

I replied you on Live Chat.
Separate addons will work separately using their API. SO using Opt In Magic will receive customers entries separately.
For further query. Let me know there.

Regards
Tanvir

May 15, 2023 at 7:10 am in reply to: filtering not working #186750

Tanvir
Spectator
This reply has been marked as private.
May 12, 2023 at 7:12 pm in reply to: download problem #186723

Tanvir
Spectator

Hi Fancy,

Thanks for contacting us.
It is based on the subscribers from email lock. who will download will show downloaded.

Regards
Tanvir

May 11, 2023 at 6:13 pm in reply to: Items per Page not working #186698

Tanvir
Spectator

Hi @layout,

Please create a new topic regarding the issue.
We will check it further.

Regards
Tanvir

May 11, 2023 at 6:11 pm in reply to: Download fails without message after ReCaptcha #186697

Tanvir
Spectator
This reply has been marked as private.
May 11, 2023 at 6:06 pm in reply to: No email is being send when using gravity forms as lock option #186696

Tanvir
Spectator

Hello Nils,

I have just checked it and able to receive the email from the 2nd downloads. check below:
image

Please let me know if the issue is also resolved for you.

Regards
Tanvir

May 10, 2023 at 6:06 pm in reply to: Download fails without message after ReCaptcha #186665

Tanvir
Spectator

Hello Isa,

I am unable to view the packages that your provided.
Showing below error
image

Please provide any example that I can access and check the issue. Also I found you haven’t made admin role for me. If you make it, it will be better for me to debug the issue.

Regards
Tanvir

May 10, 2023 at 6:01 pm in reply to: No email is being send when using gravity forms as lock option #186662

Tanvir
Spectator

Hello,

I am seeing the below error.
image

Please check

Regards
Tanvir

May 10, 2023 at 4:30 pm in reply to: Membership Pro plugin cancell subscription #186660

Tanvir
Spectator

Hi,
Though I am not sure about the release date, it will be fixed in the next update.
Regards
Tanvir

May 10, 2023 at 4:29 pm in reply to: filtering not working #186659

Tanvir
Spectator

Hello Tracey,

Thanks for contacting us.
Could you please share related url of your website to show the issue? If possible please also share temporary admin access in a private reply to check it further.

Regards
Tanvir

May 10, 2023 at 10:01 am in reply to: No email is being send when using gravity forms as lock option #186640

Tanvir
Spectator
This reply has been marked as private.
May 10, 2023 at 9:18 am in reply to: No email is being send when using gravity forms as lock option #186638

Tanvir
Spectator

I may need to inspect the issue further. Please provide temporary admin access in a private reply to check it further.

May 10, 2023 at 9:17 am in reply to: How to add a new language? #186637

Tanvir
Spectator

Hi Patrik,

Thanks for contacting us.

I would suggest to using Loco Translate plugin to create translation files. It will easier your work. Also you can change .po/.mo file directly from that plugin.
For further info you may follow their doc below:
https://localise.biz/wordpress/plugin/beginners

Regards
Tanvir

May 10, 2023 at 8:45 am in reply to: Disable Auto-Renewal #186633

Tanvir
Spectator

Hello,

Thanks for the update.

You will not be replied there.
You can check the Active Subscription status will be changed within 24 hours.

Regards
Tanvir

May 10, 2023 at 8:44 am in reply to: No email is being send when using gravity forms as lock option #186632

Tanvir
Spectator

Hello Nils,

Thanks for contacting us.

For email sending issue, there could be SMTP misconfigured in your website. For testing and configuring it please use the below plugin from wp plugins repository.

WP SMTP

For further assistance, you can provide temporary admin access in a private reply.

Regards
Tanvir

May 10, 2023 at 8:28 am in reply to: Disable Auto-Renewal #186628

Tanvir
Spectator

Hello,
Hope you are well.
Please send an order note from the order details page to cancel auto renewal.
Auto renewal cancel instruction: https://www.loom.com/share/fd7a1d60832e40b4b2502d367d41d872
Thanks

May 10, 2023 at 6:39 am in reply to: Package ID #186623

Tanvir
Spectator

Hello,

Sorry currently there is no other way.
ID is created by WordPress automatically and this is the way to select those from links.
You can use any related third party plugins for viewing page/post/package IDs.

Regards
Tanvir

May 9, 2023 at 3:31 pm in reply to: Package ID #186615

Tanvir
Spectator

Hello David,

Thanks for contacting us.
You will get package id from the package link. In the link you will find the number that is the package id. Also you can hover mouse and check the package id from link

image

Regards
Tanvir

May 9, 2023 at 3:29 pm in reply to: Plugin update #186614

Tanvir
Spectator

Yes you don’t need to deactivate old versions.
Just upload then replace and activate.

May 9, 2023 at 12:34 pm in reply to: Plugin update #186609

Tanvir
Spectator

Hi Sarah,

As you are trying to update from a very older version, update menu is not working properly.
So in this case, please download plugins from here https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases
then upload to your website just like other plugins. It will replace older versions.

Regards
Tanvir

Viewing 25 posts - 476 through 500 (of 3,183 total)
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