Sidratul Sohrat

Hello,

I hope this message finds you well. I am writing to sincerely apologize for the disruption in our services over the past couple of days. Unfortunately, we have experienced an unexpected technical issue due to a fire incident that broke out in our data center. This incident has caused a collapse of the internet connection country-wide, and as a result, we are currently not fully operational.

We will reach out to you as soon as the problem is resolved and ensure that your concerns are addressed promptly.

Thank you for your patience and understanding during this challenging time.

Regards

Hello Daryll,

Hope you are well. For canceling auto-renew mail your order ID along with a description of the issue to support@wpdownloadmanager.com or you can also send an order note from this page. please check and let me know

Thank you and regards

Hello Friul Filire,

Hope you are well. For updating the WPDM PRO plugin, Please simply click the Save Settings again for the license key option from Downloads > Settings > License, and then please update the plugin from the wp-admin > plugins panel.

For saving settings again for the license key option from Downloads -> Settings -> License, that will regenerate the access token. Thus the plugin will be updated, hope that, it will solve your issue.

Thank you and regards

Sorry, if I was not clear enough. Your website was and is not loading on Firefox from my side. However, the site is loading on Edge and Chrome but it’s showing a network error whenever I’m trying to download any file. It looks like an issue with the server, in chrome, it is working fine when I click resume after showing the network error.

Please contact server support, if they can’t find it, we shall check it again.

Thanks

Hello Dave Goodman,

I have checked the issue. Your website has a browser compatibility issue. It’s not something that is related to WPDM. Your entire website isn’t working in the Firefox browser.

Thanks and Regards

The auto-renewal for your order has been turned off. please let me know if you have any other queries.

Thank you and regards

I have already forwarded your request to our related team authority.

Thank you again and regards

Hello Dave Goodman,

Can you please give me temporary wp-admin login info in a private reply to check your issue?

Thanks and Regards

That’s great!

Hello GreenJames,

Kindly mail your order ID along with a description of the issue to support@wpdownloadmanager.com or send an order note from your Order Details Page/Purchase Page.

Thanks and Regards

Hello Barry Davis,

Sorry for the late response. I’m checking the issue and letting you know.

Hello Barry Devis,

Sorry for the inconvenience. please give me temporary wp-admin login info in a private reply to check your issue.