Shahriar

@softwarezone, Please create a new support topic here https://www.wpdownloadmanager.com/support/forum/download-manager-pro/ and send admin login info as a private reply there.

So, You are using the default category archive template provided by your theme to display downloads. If you want to modify the ordering in this case, you have to customize the category archive template of your theme.

But Download Manager has a category shortcode to show packages from a category in a better and customizable way. Here is a demo of category shortcode https://demo.wpdownloadmanager.com/wpdmpro/category-short-code/

Shortcode documentation https://www.wpdownloadmanager.com/doc/short-codes/wpdm_category-query-all-downloads-from-one-or-more-categories/

You can keep using your theme archive but category shortcode gives you more control over the view and ordering etc without code customization.

You can’t yet import the exported CSV to transfer your downloads. Because some column names don’t match the import file structure and some values are still exported in a serialized state. We are working on making this more useful. Currently, you have to change the column names and remove some CSV columns to make the exported CSV import ready.

For now, your best option is using the WordPress default exporter/importer to transfer the downloads. That works fine when you are transferring all your downloads.

Hi! Unlocked your key from localhost. Thanks.

Hi,

Maybe the user didn’t log in after the expiration date. The expiration triggers when the customer login to your site. You can test it by logging in to this user account.

Thanks.

Hi!

How did you transfer your packages? Did you transfer the database?

Please try a fresh installation if Download Manager or send temporary wp-admin login info in private reply, so I can check the issue. BTW, moving to a new URL doesn’t change how the plugin works, Means it doesn’t make the plugin more resource hungry.

Thanks.

Hi,

Please send temporary wp-admin login info in private reply to check the recent download issue.

Download Manager uses the gravatar image in user dashboard, so there is no image upload feature available. But users can change their image from the gravatar ( https://en.gravatar.com/ ) account.

You can modify the look using a custom template. Here is the template customization doc https://www.wpdownloadmanager.com/doc/template-files/

Thanks.

1 ) Send your customers guest order page link with order id and associated email address. They can download the package from there anytime they want. Or you can just send the master download link.

2 ) Master download link will keep working in the future version without any further actions as we have added the patch in our side too.

Hi,

Download stats track the package downloads not an individual file. Downloading a file from a package is counted as a download of the package. If you must track each file download separately then it is better to attach only one file per package.

Thanks.

Hi! Stopped auto renew of both orders. -Best regards.

Hi! Cancelled the subscription for order #5a86e0c90c88f -Best regards.

Deactivate the Premium Package and then reactivate it again. That should fix this issue.

Namespace was missing for the Session class. Added the namespace which fixed the issue.

Please check now.

Maybe you are using some role editor plugin which removed the editor access from administrator role. However, if you don’t know how to edit those permissions then send FTP info, it will work too.

Hi,

The spl_autoload_register loads all necessary classes required for the plugin.

Download Manager handles many data-heavy operations which adds a little more load on your server as any other similar plugin would do. But that does not have any major effect on site speed. And if you use a cache plugin, all WPDM pages are loaded through the cache and does not add any server load. It just serves the cached page without any server calculation.

Thanks.

The signup is working fine and getting the Welcome email with username and password. But the server is sending the 500 error response for some reason. I have to debug code to find where exactly the error is coming from. Enable plugin editor for the provided user if you want me to dig further.

How did you add the captcha in the registration form? Have you modified the registration form template or used the hook? The issue doesn’t seem related to your theme.

Actually, you can edit the download meta description using the Yoast SEO plugin. Click the “Edit Snippet” button in the edit package screen to edit the meta description.

Please send temporary wp-admin login info in private reply to check the issue.

Are you referring to the Package Settings Icons tab in edit pacakge screen? You can use the following CSS to increase the icon size there.

#w-icons img {
    height: 40px !important;
}

Hi,

This shortcode is coming from WPDM Archive Page add-on ( https://www.wpdownloadmanager.com/download/wpdm-directory-add-on/ ). Please check if this add-on is installed and active.

Thanks.