Shahriar

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Viewing 25 posts - 1 through 25 (of 12,510 total)
in reply to: Can’t get into Order# WPDM5EA252CD7262A #196211

Shahriar
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in reply to: Cancellation #196121

Shahriar
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in reply to: Protect the download with username and password #194723

Shahriar
Moderator

Hi,
You can do that using the Advanced Access Control addon. When creating a package just select the usernames and only these selected users will be able to access the package.
Thanks.

in reply to: Publish Not Working. #193933

Shahriar
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in reply to: Renewal link #193827

Shahriar
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in reply to: Publish Not Working. #193635

Shahriar
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in reply to: Publish Not Working. #193546

Shahriar
Moderator

Hi Barry,
The topic is still open. Please check my last reply here https://www.wpdownloadmanager.com/support/topic/publish-not-working/
Thanks.

in reply to: Publish Not Working. #193545

Shahriar
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in reply to: Notification email after purchase #193244

Shahriar
Moderator

I have to check your setup to further investigate the issue.

in reply to: Sidebar doesn´t work #193166

Shahriar
Moderator

There is a JS error on the page Uncaught SyntaxError: Invalid or unexpected token (at prueba-recursos/:231:21) Maybe this is what breaking the sidebar dropdown. That code block is modifying the pagination, if it is coming from a plugin or custom JS try removing it.

in reply to: Problem with downloading files .mtl, .gltf, .skb #193165

Shahriar
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in reply to: Notification email after purchase #193164

Shahriar
Moderator

Maybe the issue is related to your mail server. Try using an SMTP plugin from wp.org If you want us to check the issue please send temporary wp-admin login info in private reply.

in reply to: Notification email after purchase #193091

Shahriar
Moderator

Yes, a confirmation email is sent to the email address inserted during checkout. It looks like the following screenshot, you can modify the email template to change anything you want.

Thanks%20For%20Your%20Purchase%20-%20shahriar0822@gmail.com%20-%20Gmail%20%F0%9F%94%8A

in reply to: Problem with downloading files .mtl, .gltf, .skb #193090

Shahriar
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in reply to: Problem with downloading files .mtl, .gltf, .skb #193058

Shahriar
Moderator
in reply to: Notification email after purchase #193032

Shahriar
Moderator

Hi,
It works exactly like the way you explained above. After the payment, the guest user is redirected to the Guest Order page ( you have to set it from Payment Gateway settings on the Premium Package settings page ). The latest order details are loaded automatically with a download option. Check your demo here https://try.wpdownloadmanager.com/download/premium-images-demo-product/ for hands-on experience.
Thanks.

in reply to: Problem with downloading files .mtl, .gltf, .skb #193031

Shahriar
Moderator

Send me a package url to check.

in reply to: Sidebar doesn´t work #193030

Shahriar
Moderator

I have checked your URL. Looks like everything is working there. Let me know if still facing any issue.

in reply to: How to Disable Auto-Renew #193028

Shahriar
Moderator
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in reply to: How to Disable Auto-Renew #193011

Shahriar
Moderator

Hi Dave,
You can change the email address of your existing account and that doesn’t require the deactivation of auto-renewal. It is more convenient than creating a new account and creating new subscriptions. Also creating new subscriptions will cost you more as current prices will be applied for the license which are much higher than your subscription fee.
Let me know which approach you want to take although my suggestions would be keeping the current ones and changing the account email when needed.
Thanks.

in reply to: WPDM Form Lock & Gravity Forms #192964

Shahriar
Moderator

Sorry, the Category tag is not avialble yet.

in reply to: Ordered a second licence by mistake. #192957

Shahriar
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in reply to: Problem with downloading files .mtl, .gltf, .skb #192953

Shahriar
Moderator

Please deactivate the “Open in Browser” option from the Downloads Manager basic settings tab. If that doesn’t solve the issue send temporary wp-admin login info in private reply.

in reply to: Sidebar doesn´t work #192887

Shahriar
Moderator

Most probably a JS conflict issue. You can try deactivating Bootstrap Js from Downloads > Settings > User Interface. If that doesn’t work try deactivating other plugins or changing the active theme to find out the conflict. If none of these works please send temporary wp-admin login info as a private reply to check the issue.

in reply to: Single File download doesn’t works #192857

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Viewing 25 posts - 1 through 25 (of 12,510 total)