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Sorry for the inconveneince. If possible, can you please, give your temporary wp-admin login details in a private reply to check the issue?
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It usually not happens to other users or not any such reports coming. You can also contact your hosting support. Please kindly check.
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Our other users generally not reported such issues. You can use any good security plugin for protecting your site. Please kindly check.
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Hello Bernd,
Hope you are well. Thanks for writing to us. You can use the template tags in your email template from Downloads > Templates > Email Templates. Please kindly check.
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Yes, the option has been implemented to do so. Please kindly check and let me know if you have any more queries.
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Thanks for the update. I see that you told download page is still appearing in Google search results despite the changes implemented a few weeks ago.
This is normal behavior – Google doesn’t immediately remove pages from its index after we add blocking directives. Here’s what’s happening:
1. Google needs to recrawl the page to discover the blocking directives we added
2. Then it needs to process this information and update its index
3. This process can take anywhere from a few weeks to a few months depending on how frequently Google crawls your site
Some actions you can take to speed up this process:
1. Verify the changes were implemented correctly by checking that:
– The meta robots tag with “noindex” is present on the download pages
– Your robots.txt file correctly blocks the download directory (if you used this approach)
2. Submit the URL directly to Google for removal:
– Log into Google Search Console for your website
– Use the “URL Inspection” tool to check the download page
– Request removal of the URL
3. Submit an updated sitemap to Google Search Console to encourage recrawling
Please kindly check and let me know.
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Hello Antonio Bernardo,
Hope you are well. Sorry for the inconvenience. We are checking the issue. I have already forwarded it to our related team authority regarding the issue. Please kindly check and let me know if you have any more queries.
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You can edit download-manager/src/User/views/reg-form.php file for your requirement, please kindly check. And for making backup you can follow this doc, https://www.wpdownloadmanager.com/doc/template-files/. Please kindly check.
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Glad to hear that. However, if you need further help with anything else, then please don’t hesitate to open a new topic. If you get some free moments, can you please give us a 5* here https://wordpress.org/support/plugin/download-manager/reviews/?rate=5#new-post, It will inspire us a lot. Thanks in advance…
Thank you again and regards
Hello Ibrahim Ahmed,
Hope you are well. And sorry for the inconveneince. You can use any good security plugin for your site. You can find many free plugin from wordpress repository, https://wordpress.org/plugins/search/security/. Please kindly check.
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As you are using double same pro licenses, you can upgrade one of your license Business for multiple site using, please kindly check the all licenses here for WPDM, https://www.wpdownloadmanager.com/pricing/, and you can cancel auto-renew for one license. Please kindly check.
Thank you
Here, can you please let me know which package you are talking about? https://2mag.de/information/downloadmanager-testpage.html, Please kindly check.
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Can you please kindly share the related package URL? Please kindly check.
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Can you please elaborate more on your Download button issue? please kindly share the related URL. And for PDF viewer add-on, I hope it may present better preview without any issue. Please kindly also check the demo of add-on page. Please kindly check and let me know.
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Hello Oliver Pollen,
Hope you are well. And sorry for the inconvenience. Please kindly share the related URL. if possible, can you please, give your temporary wp-admin login details in a private reply to check the issue?
Thank you and regards
I have updated information for you that, You can update plan-id directly in the database. To do so, create a new membership plan, copy it’s PayPal plan-id, and replace the PayPal plan-id in the old membership with the new plan’s plan-id. Please kindly check.
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Sorry for the inconvenience. We are checking the issue. I have already forwarded it to our related team authority regarding the issue. Please kindly check and let me know if you have any more queries.
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Hello Chelsea Profit,
Hope you are well. Thanks for writing us. You can use any better translation plugin. You may find it from wordpress repository , https://wordpress.org/plugins/search/translation/. Please kindly check.
Thank you
Ok, thank you. Please kindly let me know if you have any more queries.
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We generally not have any report such like this earlier and recent times. However, you can also check the datatables which table has been created that are not necessary and share with us. Please kindly check.
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Hello Kathleen,
Hope you are well. Thanks for writing to us. Doc preview depends on google services, however, for better preview and well presentation you can use our PDF Viewer add-on, https://www.wpdownloadmanager.com/download/wordpress-pdf-viewer/. Please kindly check.
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Yes, you can list it in your Cookie Policy if you want. Please kindly check.
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Please kindly share.
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Hello Heather Bodlak,
The __wpdm_client cookie is used by the WordPress Download Manager plugin to track downloads and manage user sessions for download access control.
Disabling it with define('WPDM_ACCEPT_COOKIE', false); in wp-config.php may have these effects:
1. Download history tracking may be affected – the plugin won’t be able to properly track which user has downloaded what files
2. Download limits per user might not work correctly since the plugin can’t track individual users reliably
3. Some premium features like download resume might be impacted
4. Guest download functionality might have limitations
If your site doesn’t rely heavily on these features or if you’re using user registration for downloads instead of guest downloads, the impact might be minimal.
The plugin should still function for basic downloads, but session-based features will be limited. This approach could be useful if you’re trying to make your site more privacy-focused or GDPR compliant.
Please kindly check.
Thank you and regards