Nayeem Riddhi

Hello,

Have you checked the order details page and downloaded the Download Manager Pro v5.0 and also let me know which version you are using now.

Thanks.

Please check all user access related settings, like package settings, basic settings from Download > Settings and also check that any additional plugin preventing you to access that package.

Thanks.

Hello,

Please, give your temporary wp-admin login details in private reply for checking and also the related pages.

Thanks.

Hello,

Please, give your temporary wp-admin login details in private reply for checking.

Thanks.

Yes sure, contact here, support@wpdownloadmanager.com.

Thanks.

Hello,

Do you want custom support for WPDM or want to get this feature for your site, https://www.wpdownloadmanager.com/doc/short-codes/wpdm_frontend-front-end-uploader-ui/, please explain in details and let me know.

Thanks.

Hello,

You will find a license key from here, please check attached image. when you will press the icon, it will pop up and show you the license key.

Thanks.

Okay, glad to hear that.

Thanks.

You Site URL, please.

Thanks.

Yes, I have adjusted some basic settings from Settings like disable Resumable download.

Thanks.

Hello,

Please, give your temporary wp-admin login details in private reply for checking and also related page.

Thanks.

Hi,

In that case, it can be related to your server, probably not sending mail headers properly or you can try changing mail contents. Please let me know.

Thanks.

Hello,

Your Customization is complete, please check your mail.

Thanks.

Hello,

Please follow these steps to update the plugin,
1 ) Deactivate and delete the old version. You won’t lose any data.
2 ) Download latest version from here https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases
3 ) Install the latest version and activate the license key.

The auto-update has been temporarily disabled due to a huge server load. We will reactive it soon.

Thanks.

Hello,

Please take an overview of the settings and also the basic settings.

Thanks.

Ok, I will check it.

Hello,

We have found the issue, releasing an update within the next 24 hours with the fix.

Thanks.

Hello,

We have found the issue, releasing an update within the next 24 hours with the fix.

Thanks.

Hi,

I have adjusted some settings, please check now, if it works for you.

Thanks.

You can ask our customize support for your issue here, https://www.wpdownloadmanager.com/download/custom-upgrade-service/

Thanks.

Hello Cédric,

Sorry for your issue. The Lock Option works individually not together. Maybe you got my point.

Thanks.

Ok, Tomorrow when you will open it again please reply here message. I will check again your issue.

Thanks.