Nayeem Riddhi

Okay glad to hear this. Please check with your other plugin if they are conflicting.

Thanks.

Hello,

Which version of WPDM you are using?

Thanks.

Hello,

You can check from Downloads > Settings > User Interface enable and disable scripts may help you solve the issue.

Thanks.

Hi,

This is strange. Please, give your temporary wp-admin login details in private reply for checking.

Thanks.

If you want to cancel your subscription, please mail your order ID to support@wpdownloadmanager.com or send an order note from your order details page.

Hello,

Please follow these steps to update the plugin,
1 ) Deactivate and delete the old version. You won’t lose any data.
2 ) Download latest version from here https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases
3 ) Install the latest version and activate the license key.

The auto-update has been temporarily disabled due to a huge server load. We will reactive it soon.

Thanks.

Hello,

Have you tried any plugin for clearing your cache?

Glad To hear that.

Hello,

Please, download this script https://pastebin.com/tWN24YcB and paste it in download-manager/assets/js/ plugin directory, hope your problem will be solved. the file will be overwritten the front.js

Thanks.

• This reply was modified 6 years ago by Nayeem Riddhi.

Okay glad to hear this.

It may be causing for File Browser Root settings, please check it from Settings > Basic Settings.

Thanks.

Hello,

It has to be checked what is causing the issue. If you feel comfortable, Please, give your temporary wp-admin login details in private reply for checking.

Thanks.

Yes,

You can use this add-on for applying all packages, https://www.wpdownloadmanager.com/download/wpdm-default-values/

Thanks.

Please, now check.

Hello,

Do you prefer this page template or page design, https://www.caspeo.eu/download/installation-guide-pas-soft-std-ru/, please let me know.

Thanks.

Hello,

1. You can delete your files from Downloads > Asset Manager > wp-content > upload > download-manager-files, there you will able to see the files and also can delete them.

2. After deleting the package, the download files or the uploaded files will not be deleted.

3. For updating plugin,
Please follow these steps to update the plugin,
1 ) Deactivate and delete the old version. You won’t lose any data.
2 ) Download latest version from here https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases
3 ) Install the latest version and activate the license key.

The auto-update has been temporarily disabled due to a huge server load. We will reactive it soon.

Thanks.

Hello,

What page is causing the error, please give related pages and also give your temporary wp-admin login details in private reply for checking.

Thanks.

Ok, I will check it within 6 hours.

Hi,

I have checked your problem with this page https://newhavenjewishfoundation.org/test-page/, there is a possibility that the firewall is causing the issue. You can find a solution here. BTW I can download a small file, you can also check PHP max execution time and memory limit in php.ini.

Thanks.

Hello,

Have you checked the order details page and downloaded the Download Manager Pro v5.0 and also let me know which version you are using now.

Thanks.

Please check all user access related settings, like package settings, basic settings from Download > Settings and also check that any additional plugin preventing you to access that package.

Thanks.

Hello,

Please, give your temporary wp-admin login details in private reply for checking and also the related pages.

Thanks.

Hello,

Please, give your temporary wp-admin login details in private reply for checking.

Thanks.

Yes sure, contact here, support@wpdownloadmanager.com.

Thanks.

Hello,

Do you want custom support for WPDM or want to get this feature for your site, https://www.wpdownloadmanager.com/doc/short-codes/wpdm_frontend-front-end-uploader-ui/, please explain in details and let me know.

Thanks.