Nayeem Riddhi

Hi,

I think it is creating conflict with your existing plugins. please try to enable/disable other plugins. is possible, Please, give your temporary wp-admin login details in a private reply for checking.

Thanks.

Hi,

I think you are talking aboutwpdm-form-lock add on. If you have purchased the add on, please activate it. You will find the option from Package Settings > Lock Options and Enable Form Lock option. Please check and let me know.

Thanks.

Hi,

I was able only one time switch to yanier smith user. Now I have tried multiple times for switching from temp_user to yanier smith. But it is not switching. Please check…

Thanks.

Hi,

Have you put a loop query for this ? Please let me know.

Thanks.

Hi,

Have you put a loop query for this ? Please let me know.

Thanks.

Hi,

You can create a field name Email field in your gravity form. Then check the option in Enable form lock > Email Download Link. Thus the download link will be sent through the given email address.

Thanks.

Hi,

It needs some customization in code. You can just put a message here, https://www.wpdownloadmanager.com/user-dashboard/?udb_page=upgrade for your query.

Thanks.

Please recheck your shortcode, if there something missing. if possible, Please, give your temporary wp-admin login details in a private reply for checking.

Thanks.

Hi,

Now when I search for switching to user John Smith it is giving me No users found result. Please check…

Thanks.

Hi,

You can try this redirect parameter. It will redirect you desired URL [wpdm_user_dashboard signup=1  redirect="YOUR_URL"].

Thanks.

Hi,

I can’t able to login now with your given credentials. Please let me know.

Thanks.

Hi,

For archive page shortcode [wpdm-archive button_style="default" link_template="link-template-default" items_per_page="10" order_by="date" order="asc" ] you can set order_by="date" order="asc" for date order.

and for giving access for a particular user for a particular page you can use this add on, https://www.wpdownloadmanager.com/download/wp-pro-membership/.

Thanks.

Hi,

If you are using https://www.wpdownloadmanager.com/download/advanced-access-control/ this add on, you will find an option as I image attached.

when you will update the package, the selected members will notify via email.

Thanks.

Hi,

Anyone facing this problem, Please follow these steps to update,
1 ) Deactivate and delete the old version. You won’t lose any data.
2 ) Download latest version from here https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases
3 ) Install the latest version and activate the license key.

The auto-update has been enabled for the latest version.

Thanks.

Hey,

I can’t able to switch to the John Smith user. Though once I was able to switch to the user, I can’t able to see the Dashboard option in the top bar on the site. Please check and let me know.

Thanks.

Hi,

I have checked it. It is your theme that making the conflict, I have switched to the other theme. Then the additional preview images are shown. Please provide your FTP credentials for checking which script making the conflict in your theme.

Thanks.

Ok, for now, I will try to check it tomorrow and let you know.

Thanks.

Okay, I have searched in the user’s search field name with John Smith but it is giving me onlyYanier Smith. please check…

Hi,

I think you are using an old version of WPDM. Can you please update it to the latest?

Thanks.

Hi,

I haven’t the login credentials of John Smith(my test client).

I think you meant from Dashboard > Home, but I have seen the same interface enabling/disabling the WPDM plugin.

Okay, now the problem has gone?

Hello,

From my side, it is not showing any error now. can you please check it again?

Thanks.

Hi,

Which shortcode you are using on your page? are you talking about [wpdm_user_dashboard] shortcode? please let me know.

thanks.