Have you disabled the auto-renew option? you have to give a fixed amount in a year for the auto-renew option.
Hello,
Are you missing the order details tab in https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases page? please let me know.
Thanks.
Hi,
Sorry for a little bit late, I will adjust the background and hover color, but your download image is missing there. Please check and let me know.
Thanks.
Hello,
Are you missing the admin interface for creating custom fields? if you are not able to create fields, Please, give your temporary wp-admin login details in private reply for checking.
Thanks.
Hi,
You are using https://nexpro.ru/download/dragon-raja-v1-0-48?wpdmdl=109370&refresh=5e5bb988903941583069576 this link for downloading the file from other sites. you can also use this link as I attached image for other sites also

However, in other sites shortcode will not work
Thanks.
Yes, I have discussed the issue. It needs some customization for this issue. soon we will update it to you.
Thanks.
So, you want to index the WPDM plugin in two different languages. Please let me know.
Thanks.
Please follow again these steps to update and solve the problem,
1 ) Deactivate and delete the old version. You won’t lose any data.
2 ) Download latest version from here https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases
3 ) Install the latest version and activate the license key.
Please check, if the problem remains.
Thanks.
Hi,
You can do this from the Package Settings > Allow Access option. Please check and let me know.
Thanks.
I have replied here in your another ticket, https://www.wpdownloadmanager.com/support/topic/issue-with-tickets/
Hi,
I have tested creating a new custom page template in this package, https://welscongregationalservices.net/download/wpdm-test/ and also in our testing site, http://wpdmpro.w3eden.com/download/wpdm-test-2/,
Please compare the two site style, they are both are same, can you explain which CSS you are missing in those page templates? please let me know.
Thanks.
Hi,
You can see using this shortcode[wpdm_frontend] user uploaded files.

Our WPDM plugin has a feature that can sanitize file name but for virus scanner, you can use a better virus scanner WordPress plugin.
Thanks.
Hello,
It has to be checked it from your site. Please, give your temporary wp-admin login details in private reply for checking.
Thanks.
Glad to hear this, anyway, I was checking one by one issue. please also share your process that others can get help from this topic.
Thanks.
Hi,
Repeated click on the same link in the same session will be counted as one. It is not a bug.
Thanks.
Hello,
Can you try this? Download this file https://www.dropbox.com/s/1hmyratooz5h3ry/front.js?dl=1 ( IE compatible version of front.js file ) and replace the original /plugins/download-manager/assets/js/front.js with this one.
Thanks.
Hello,
Can you please give your FTP credentials, there are lots of scripts in functions.php in your customize child theme. There conflicting one script that I can’t able to catch it. I have to check one by one script in your functions.php. Please let me know.
Thanks.
Hi,
If you are creating a new link template, you have to use it as FetchTemplate("link-template-newupsell.php" like this for getting your desired link template.
Thanks.
Hi,
Your problem has been adjusted now. I have adjusted it from Settings > Basic Interface. Please check.
Thanks.
Hello,
You have marked that the problem has been resolved. has the problem been resolved? Please let me know.
Thanks.
It can occur for the conflicting with theme script. if possible, Please, give your temporary wp-admin login details in private reply for checking.
Thanks.
Hi,
Are you meaning admin side theme frontend or WordPress dashboard? if possible, Please, give your temporary wp-admin login details in private reply for checking.
Thanks.