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Nayeem Riddhi

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Feb 25, 2020 at 7:15 am in reply to: Massimport doesnt work #120822

Nayeem Riddhi
Moderator

Hi,

Ok now you have to browse via Bulk Import option to the corresponded folder, but you have to do it once a time only. And as an admin, you shouldn’t attach a file like wp-config.php. hope you have got your answer.

Thanks.

Feb 25, 2020 at 6:43 am in reply to: Membership Plans Settings #120821

Nayeem Riddhi
Moderator

Hello,

One user can cancel his/her subscription by using this shortcode from his/her dashboard [wpdm_user_dashboard] and as you want restriction for choosing multiple plans, we have noted this for implementation.

Thanks.

Feb 25, 2020 at 5:33 am in reply to: Download Manager Pro / File Cart Package Issue #120819

Nayeem Riddhi
Moderator
This reply has been marked as private.
Feb 25, 2020 at 5:19 am in reply to: I don´t delete my files #120818

Nayeem Riddhi
Moderator

Hi,

Are you not able to delete the files, please let me know. If possible, please give your temporary wp-admin login details in a private reply for checking.

Thanks.

Feb 25, 2020 at 5:12 am in reply to: How to display uploaded files on the user dashboard page #120817

Nayeem Riddhi
Moderator

Hello,

Are you talking about [wpdm_frontend] shortcode and adjustment on this? please let me know.

Thanks.

Feb 25, 2020 at 5:06 am in reply to: Can’t install WPDM Image Button #120816

Nayeem Riddhi
Moderator

Hi,

You will find https://www.wpdownloadmanager.com/download/wpdm-image-button/ in add-on description that,

Add-on is deprecated. The feature will be added a core feature in the User Interface section

However, for now you can change the button color, also the button size from the settings.

Thanks.

Feb 24, 2020 at 5:34 pm in reply to: Massimport doesnt work #120810

Nayeem Riddhi
Moderator

The file browser of the plugin is not allowed to access the root directory of WordPress.

Can you explain it, please?

Thanks.

Feb 24, 2020 at 3:39 pm in reply to: Session Cache #120807

Nayeem Riddhi
Moderator

Hello,

You don’t need to comment out the code for this session cache. The good news is that we are adding a periodic auto-clearing option with the next update. So, please have some patience.

Thanks.

Feb 24, 2020 at 2:27 pm in reply to: Download Manager Pro / File Cart Package Issue #120803

Nayeem Riddhi
Moderator

Hello,

Please, give your temporary wp-admin login details in private reply for checking.

Thanks.

Feb 24, 2020 at 1:36 pm in reply to: Amazon S3 Storage Plugin does not work as expected #120802

Nayeem Riddhi
Moderator

For issue NO.4, I have checked that, downloading the file is working fine, but they are not attaching in Attached Files option.

Feb 24, 2020 at 10:36 am in reply to: Premium Packages: front- and backend issues with most recent update #120795

Nayeem Riddhi
Moderator

Hello,

Your site URL, please.

Thanks.

Feb 24, 2020 at 10:34 am in reply to: Different download URL for template. #120794

Nayeem Riddhi
Moderator

Hi,

Can you try put the URL again, it is giving me the error, or just put it in code.

Thanks.

Feb 24, 2020 at 10:29 am in reply to: WPDM: Tabbed Card point the same link with more than one Widget WPDM #120793

Nayeem Riddhi
Moderator

Hi,

Your issue has been a little bit solved, but other problem still remains. When I click the second or third tab, it generally opens only the first package tab. we shall look into the issue and update it soon.

Thanks.

Feb 24, 2020 at 8:59 am in reply to: WPDM Paypal Return URL #120790

Nayeem Riddhi
Moderator

Hello,

Please, give your temporary wp-admin login details in private reply for checking.

Thanks.

Feb 24, 2020 at 8:54 am in reply to: remove fields from user profile page #120789

Nayeem Riddhi
Moderator

Hello @omarfilip,

Please open a separate ticket for this. we will try to give a solution.

Thanks.

Feb 24, 2020 at 8:50 am in reply to: Download link goes directly to the wordpress file #120788

Nayeem Riddhi
Moderator

Hello,

Please, give your temporary wp-admin login details in private reply for checking. and also the related page.

Thanks.

Feb 24, 2020 at 7:06 am in reply to: Invalid download link on Password Protected Files #120783

Nayeem Riddhi
Moderator

Hello,

Please, give your temporary wp-admin login details in private reply for checking if there any misconfiguration.

Thanks.

Feb 23, 2020 at 5:28 pm in reply to: Mailchimp #120770

Nayeem Riddhi
Moderator

Ok, I will try to see about the issue tomorrow.

Thanks.

Feb 23, 2020 at 5:13 pm in reply to: Some issues with the File Cart #120762

Nayeem Riddhi
Moderator

Hi,

What you have told about the problem, brother Shahriar said that we will update it soon. There are a long queue of updating task is available, we are updating one by one. If we missed anyone, we try to update it in the next release. However, I will tell him again about the issue. Please have patience.

Thanks.

Feb 23, 2020 at 1:38 pm in reply to: How to permanently change ‘loader.svg’? #120750

Nayeem Riddhi
Moderator

Hello,

For Template files https://www.wpdownloadmanager.com/doc/template-files/, we gave a functionality for this. However, For assets, we didn’t make a path yet. You have to do manually this for the single file.

Thanks.

Feb 23, 2020 at 1:32 pm in reply to: Icon url pointing to incorrect folder #120749

Nayeem Riddhi
Moderator

Hello,

Have you used any migration plugin? Please, give your temporary wp-admin login details in private reply for checking.

Thanks.

Feb 23, 2020 at 1:28 pm in reply to: Subscription Plans not working #120748

Nayeem Riddhi
Moderator

Hello,

It has to be checked from backend what causing the problem. Please, give your temporary wp-admin login details in private reply for checking.

Thanks.

Feb 23, 2020 at 1:06 pm in reply to: Translation not appearing on frontend #120744

Nayeem Riddhi
Moderator

Hello,

What plugin you are using for translating? Please let me know.

Thanks.

Feb 23, 2020 at 1:04 pm in reply to: WPDM blocks disappered from Elementor page when moving from WPDM 3.0.8 to 3.0.9 #120742

Nayeem Riddhi
Moderator

Hi,

“WPDM Downloads by Category” WordPress blocks defined in Elementor just disappeared from pages. Same thing with “WPDM Top Downloads”.

Has the problem been solved? or are you still facing the problem? If then, Please, give your temporary wp-admin login details in private reply for checking.

Thanks.

  • This reply was modified 5 years, 6 months ago by Nayeem Riddhi.
Feb 23, 2020 at 1:01 pm in reply to: Quiz results not showing wplms #120741

Nayeem Riddhi
Moderator

Hello,

Sorry for a little late. Please, give your temporary wp-admin login details in private reply for checking.

Thanks.

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