Forum Replies Created
It may need FTP credentials for checking where the conflict is occurring for the plugin. For now,
Please, give your temporary wp-admin login details in a private reply for checking.
Thanks.
Yes, it is a good choice, you can upgrade to the 2-5 site option on your earlier payment. If you are facing any trouble with a payment issue, please contact support@wpdownloadmanager.com.
Thanks.
Hello,
Please, give your temporary wp-admin login details in a private reply for checking.
Thanks.
Hi,
The double opt-in process includes two steps. In step 1, a potential subscriber fills out and submits your online signup form. In step 2, they’ll receive a confirmation email and click a link to verify their email, which is added to your Mailchimp audience.
If you turn off double opt-in, you can uncheck it from WPDM Mailchimp settings for working the function.
Thanks.
Sorry for your patience, can you check this package, https://thefamilyway.com/download/wpdm-test/, It completely eliminates the message after downloading the message, “Enter Your Hospital Password to Download”. please let me if there any further issue.
Thanks
Hi,
You can check the add on doc, https://www.wpdownloadmanager.com/download/mailchimp-subscription/,

It is available in the pro version.
Thanks.
Hi @raunhar,
You can use widgets > WPDM Search widget in your theme or have to change the search query of your default theme.
Thanks.
Hi,
Are you talking about the featured image which I have attached in this reply?

do you want to change this image background color?
Thanks.
Your given password is <Please reset>, I can’t able to login with these credentials. please check…
Hi,
Please follow these steps if it helps you,
1 ) Deactivate and delete the old version. You won’t lose any data.
2 ) Download latest version from here https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases
3 ) Install the latest version and activate the license key.
To enable the auto-update, login to your WPDM account from the Downloads > Settings > License tab. If login is successful and you have an active subscription then you can update the future releases right from your plugins page.
Hi,
Please put the below CSS code in your theme style.css
.w3eden .modal-icon {
display: none !important;
}
it will hide then.
Thanks.
Hi,
I think you are using the page where you have used the short-code [wpdm_login_form]. can you please check it? you can also move the shortcode to the other pages.
Thanks.
All email goes via Email templates, can you provide the email portion or the full email details for checking which mail is sending. I have to check the mail template.
Thanks.
Hi,
which version you are using. If you are using WPDM PRO, you can easily create a template from Downloads > Templates, you can clone any templates or create a new one. Please check.
Thanks.
Hello,
Please, give your temporary wp-admin login details in a private reply for checking the related site.
Thanks.
Which add on you are talking about? it is related to install payment options or premium packages options. let me know.
Thanks.
Hi,
Please follow these steps if it helps you,
1 ) Deactivate and delete the old version. You won’t lose any data.
2 ) Download latest version from here https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases
3 ) Install the latest version and activate the license key.
To enable the auto-update, login to your WPDM account from the Downloads > Settings > License tab. If login is successful and you have an active subscription then you can update the future releases right from your plugins page.
Thanks
Please check, i have attached an image. The login form coming to those packages.

Thanks.
The problem has been solved here,
Hide/Redirect Package/Category URLs for Users that are not logged in
Hi,
In this case, you can use,

Downloads > Settings > Access Setting <strong>When user is not allowed to download: Hide Everthing Option
Please check.
Thanks.
Please provide your package link and if possible provide a screenshot indicating what adjustments you want.
Thanks.
The email will send in the purchased email. please check
Thanks.
Please back up the file, if it missed in the update, it may help you.
Thanks.
Hi,
Soon, when with other options adjust with the plugin, it will be updated. I have told it to the related developer.
Thanks.