Nayeem Riddhi

Hi,

It may be you didn’t have put or collected the license key correctly, or misconfiguration. if you have purchased a multi-site license and not working, you may contact support@wpdownloadmanager.com for license and payment related issues.

Thanks.

Yes, You can check the shortcodes here in detail for use in your page/post,

https://www.wpdownloadmanager.com/doc/short-codes/.

Thanks.

Hello,

Please, give your temporary wp-admin login details in a private reply for checking.

Thanks

Hi,

I have seen that from Downloads > Settings > License Key license key is empty. if you have any payment-related issue you can also mail support@wpdownloadmanager.com.

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There are some plugins that are related to your site maintenance. if I disabled them, there may be caused by breaking your site. can you check to enable/disable them? because there may be a conflict with any of your plugins or also can be theme script. please let me know.

Thanks.

Hi,

Have you put your license key in Downloads > Settings > License Key. there also saying that,

Download Manager Pro support and update period was expired on 7th March 2020. Renew Order

you have to renew it also.

Thanks.

I have checked the issue, it is causing any script within your DIVI theme. I have also checked switching to the default theme. It is working there. there may be any CSS conflict in the DIVI theme. It also can be a Jquery issue. I am checking the issue, but specifically, it is causing the issue with the DIVI theme.

Hi,

I was checking the Novembar date issue, now checking the code comment out a portion. now site showing blank. can you give temporary FTP access to look over the issue in a close look? sorry for you having patience

Thanks.

please have patience, I am checking one by one. I shall back to you soon.

Thanks.

Hello,

Have you checked this? let me know

Thanks.

Hi,

For this, https://cioindex.com/upload/?adb_page=add-new page, it is showing this requirement,

CIO Index Subscribers can upload documents to the CIO Desk Reference. Please follow this link to review membership benefits and subscribe.

please check

Thanks.

Hi,

Your site URL, please

Hello,

Maybe the problem with my role access, please check

Hi,

I can’t able to log in, there is an error showing when login with this role. but the frontend is ok. please check

Hi,

You can change the circle image adding the featured image from your package settings. The rectangular white box image will then. please check

Thanks.

Hi,

Downloads other options are not accessible. please provide the admin role credentials.

Thanks.

Hello,

Please, give your temporary wp-admin login details in a private reply for checking.

Thanks.

Hi,

I have adjusted now, but only two dates of November are mixed breaking the query. but others are looping and giving orderby = data is ok. please check.

Thanks.

You can choose the option pending for review as the image attached for the frontend packages,

please provide a screenshot of which part you want to remove.

Thanks.

Hi,

You can also follow these steps if it may help you for updating plugin,

1 ) Deactivate and delete the old version. You won’t lose any data.
2 ) Download latest version from here https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases
3 ) Install the latest version and activate the license key.

To enable the auto-update, login to your WPDM account from the Downloads > Settings > License tab. If login is successful and you have an active subscription then you can update the future releases right from your plugins page.

Thanks.

I have confirmed from the developer that, it will be added soon.

Thanks.

Hi,

You can give the package from the package settings Allow Access option for certain users. Other users will find the option for the login required option for downloading.

Thanks.

Hi,

Do you want to restrict it for some user role or remove them for temporarily, let me know.

Thanks.

Hi,

When trying to log in I can’t able to log in, this error is showing,

Error : Cookies have been blocked due to an unexpected result. For help, please review this documentation or try it in the support forums .

This error is generated in wp-login.php, it happens if the server is unable to set cookies, this can happen due to several reasons, one of the common issues is: output being sent before setting up of cookies.

Try out following options:

• This reply was modified 6 years ago by Nayeem Riddhi.

Hi,

Please, give your temporary wp-admin login details in a private reply for checking.

Thanks.