Nayeem Riddhi

Hi,

Maybe related to server caching. however, I have increased the download speed in the settings. If it is related to cache then you have to exclude download URLs from caching and if it is related to server timeout then increase PHP execution time.

Thanks.

Ok,

Please, give your temporary wp-admin login details in a private reply for checking.

Thanks.

Hi,

Can you please check the option with the latest wpdm-form-lock add on as I image attached?

I hope this may help you.

Thanks.

Hi,

Please put your correct credentials and please uncheck the option as None Selected as I image attached.

Thanks.

Hello,

Are they are download packages link? if possible, Please, give your temporary wp-admin login details in a private reply for checking.

Thanks.

Hi,

For canceling autorenewal please email support@wpdownloadmanager.com. If you want to cancel your subscription, please mail your order ID to or send an order note from your order details page.

Thanks.

BY default, without download file will not be counted as the count for the download

Hi,

Is there any error showing in the browser console? please check and let me know.

Thanks.

Hi,

Please follow these steps for upgrading the plugin,

1 ) Deactivate and delete the old version. You won’t lose any data.
2 ) Download latest version from here https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases
3 ) Install the latest version and activate the license key.

To enable the auto-update, login to your WPDM account from the Downloads > Settings > License tab. If login is successful and you have an active subscription then you can update the future releases right from your plugins page.

Then you should use download limit setting the value 999999 as the Limit Reset Period. It should work for an unlimited download option.

Please let me know if those works for you

Thanks.

• This reply was modified 5 years, 9 months ago by Nayeem Riddhi.

Hi,

Are you searching for [fav_button] template tag for templates, there are extended other tags also available in https://www.wpdownloadmanager.com/doc/templates/template-tags/, please check and let me know

Thanks.

Hi,

The width should be adjusted as the theme design, it can be increased some width but not full width breaking the theme width. And for multiple files for [file_list] tag, it needs to be customized download-manager/libs/class.Filelist.php.

Thanks.

Hi,

Do you want to give wp-admin access to other roles for the Downloads section?

Thanks.

Hi,

I have checked the issue, somehow it is conflicting with our WPDM – PDF Stamper add on. I have deactivated now. Now the issue has been solved. Please check.

Thanks.