Nayeem Riddhi

Hi,

Please mail support@wpdownloadmanager.com for any payment related issue.

Thanks.

Hi,

Are you missing accessing this page, https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases or can’t able to download the latest WPDM PRO version?

Hello,

Please have patience, there might be some conflict if the version changes or there need some adjustments. you have to patience if you get misunderstand, the problem will not be solved. I have seen your problem with the button adjustments and can be solved with just CSS adjustments, please activate your login access again. sorry for some inconvenience.

Thanks.

Updated your ticket. please check…

Hi,

I have checked that, your site required PHP Upgradation,

please update your PHP version

Thanks.

Hi,

I have found the issue. soon, you shall be updated

Thanks.

Your main problem was to Activate flat download URL beta and after that, there also have some problem, I have also adjusted the other settings.

Thanks.

Hi,

Sorry for some late. I think you are using a shortcode before the pagination of the page. can you give the shortcode, which you are using that on the page?

Thanks.

As it is now, It may need some customization. please you can knock here for that, https://www.wpdownloadmanager.com/download/custom-upgrade-service/

Thanks.

Hi,

What is the page URL? let me know.

Thanks.

• This reply was modified 6 years, 4 months ago by Nayeem Riddhi.

Hi,

It may be happening with CSS conflict or messed up with CSS. if possible, Please, give your temporary wp-admin login details in a private reply for checking.

Thanks.

Do you want to store information after submitting the form or other else? let me know.

Thanks.

Hi,

There need to check what adjustments you want to adjust. if possible, Please, give your temporary wp-admin login details in a private reply for checking.

Thanks.

Yes, possible. Please adjust some code from wpdm-archive-page\tpls\advanced-search-form.php in line number 112 in 'exclude' ► array(), parameter put the category ID what you don’t want to show like 'exclude' ► array('13),

And for the future update purpose, you can follow this template hierarchy,

Template Files

{active-theme}/download-manager/advanced-search-form.php your updated file should be here.

I hope it will help you.

Thanks.

Hi,

Trying to access your site pages. but showing a warning,

Your access to this site has been limited by the site owner

please check.

Thanks.

There needed adjustment in several settings. Now download is ok with all the settings. Please check

Thanks.

I have already referred it to the Senior Developer. I hope soon you shall get help.

Thanks.

Hi,

Please, give your temporary wp-admin login details in a private reply for checking.

Thanks.

There some limitations your site, like many plugins can’t able to install and also deactivate some of them. However, I have checked that there is PHP depreciated notice and warning showing in the debug.log file. Can you downloadgrade the PHP version from your hosting server for checking if the error coming from there? The theme switching and deactivate plugins not working now. please check…

Thanks.

Please update manually,

1 ) Deactivate and delete the old version. You won’t lose any data.
2 ) Download latest version from here https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases
3 ) Install the latest version and activate the license key.

Hello,

Are you using CPANEL for your software management WordPress?

Yes, checking…

Which file resides this code?

Your site has some restrictions like some plugins can’t be installed. I also tried many ways, some plugins also can’t be uninstalled. I was just trying for checking if there remained any conflict. Now, you have to confirm that, the debugging mode has been enabled true for the site. Thus I can approach for solving the issue.

Thanks.

I am checking your issue. In the meantime, can you update the Form-lock add on to the latest version?