Nayeem Riddhi

Hi,

I think this is your mistake. It needs for making secure your account and you should have the login credentials for getting key

Hi,

I have checked from my side, it is working fine here, please check the attached video link,

https://www.loom.com/share/7e190e33ee2e4d31b9be21c7bfdda778

Thanks.

Please contact your web designer and ask for your login credentials from where you have purchased it.

Thanks.

You can download add on from your purchases option, from https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases. you have to browse order details of pro membership add on. there you can download and manually installed the add on. I hope it may help you. let me know if you need further assistance.

Thanks.

Those are add ons, give support/extended support to the main WPDM plugin. you have to put the main WPDM plugin license key. it should work then.

Thanks.

Hi,

Please, give your temporary wp-admin login details in a private reply for checking.

Thanks.

Hi,

Can you adjust the settings from Downloads > Settings > Basic as I attached the image?

I hope it may help you.

Thanks.

You shall find it from https://www.wpdownloadmanager.com/user-dashboard/ as I attached the image

thanks.

• This reply was modified 6 years, 1 month ago by Nayeem Riddhi.

For sending mail issue. can you activate/deactivate your other plugin for checking? you can also switch to other themes if there any conflict remains. let me know.

Thanks.

Hi,

I think there might be a small bug. Now, it will be better if you install that manually. it should work

Thanks.

Hi,

I think you are downloading the individual file. The individual files name will not show there, but it will increase download count if you enable the option

you will find the option from Downloads > Settings > Basic > File Download Increase download count on individual file download option.

Thanks.

Hi,

You are using a very old version of WPDM, you can follow these steps for updating,

1 ) Deactivate and delete the old version. You won’t lose any data.
2 ) Download latest version from here https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases
3 ) Install the latest version and activate the license key.

To enable the auto-update, login to your WPDM account from the Downloads > Settings > License tab. If login is successful and you have an active subscription then you can update the future releases right from your plugins page.

Thanks.

This problem has been resolved here,

Settings dont save…

Hi,

You can adjust them from screen options as I image attached,

Thanks.

Hello,

Please, give your temporary wp-admin login details in a private reply for checking.

Thanks.

Please give your page URL. When a user creates a package in the front end, it is also created in the backend Downloads > All packages section, and all values are saved with the related package. when you will create it from research fields, it will be saved in the research fields section. do you want a relation between frontend tags and research fields, like when user update package via frontend, it will also be saved in the research fields section? let me know.

Thanks.

Hi,

Please, give your temporary wp-admin login details in a private reply for checking.

Thanks.

In your page template/link-template where you have made the custom template. it enables you to show the featured image.

Thanks.

Hi,

Which version of WPDM are you using? I can’t able to check that. can you update it to the latest one? let me know.

Thanks.

It may need some customization. you may knock here, https://www.wpdownloadmanager.com/user-dashboard/?udb_page=upgrade

Thanks.

Hi,

You are using an old version of WPDM. Can you update it to the latest one?

you can follow these steps,

1 ) Deactivate and delete the old version. You won’t lose any data.
2 ) Download latest version from here https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases
3 ) Install the latest version and activate the license key.

To enable the auto-update, login to your WPDM account from the Downloads > Settings > License tab. If login is successful and you have an active subscription then you can update the future releases right from your plugins page.

Thanks.

Hi,

You can also use [preview] tag like,

<img src="[preview]" alt="Preview" />

it will also display the related featured image.

Thanks.

The problem has been solved here too, https://www.wpdownloadmanager.com/support/topic/settings-dont-save-2/